AutoStatsIQ
Data through Oct 2026
Model year

2019 MCI J3500

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (6)Complaints (0)Investigations (0)Bulletins (34)
Recall campaigns covering this model year622k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2019 MCI J3500 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

6 recall campaigns cover the 2019 MCI J3500

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2019 MCI J3500
CampaignFiledSubjectComponentVehiclesRemedy
25V-853Dec 10, 2025Front door lower curb view glazing material is incorrectStructure15,454Part replacement
23V-240Apr 5, 2023Vehicle's rear lighting may be obstructed when bikes are installed on the bike rackEquipment140Not stated
21V-748Sep 24, 2021Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may failElectrical system2,455Repair or modification
21V-364May 18, 2021Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leakFuel system1,845Part replacement
20V-233Apr 27, 2020Brake hoses may crack or otherwise fail resulting in an air leakBrakes2,272Part replacement
19V-344May 3, 2019Temperature and vibration stresses may cause the tempered glass roof hatch to shatterVisibility and wipers75Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2019 MCI J3500

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    34 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • TSIB 26-07 Aug 11, 2026 · Service Bulletin/Repair Instructions
      This bulletin is to provide instructions for clearing DTC 1067 FMI 7 (Pressure Sensor Not Calibrated) and FMI 11 (Primary and Secondary Circuit Pressure Sensor (PS1/PS2) Plausibility Error - BS Pressure), when required to prevent the loss of Adaptive Cruis…
    • TSIB 26-01 May 6, 2026 · Service Bulletin/Repair Instructions
      This TSIB provides information to provide a software update. Some coaches using MCC HVAC Eco-Tempo ECU # 07-10-009 software T35-1581 / V1.04 may be experiencing random fault codes due to MCC software errors.
    • ITS61078 Mar 20, 2026 · Service Bulletin/Repair Instructions
      Instructions to remove DEF sensor bypass calibration from engine ECM and new sensor installation AR - 22inch DEF tank
    • TSIB 26-04 Feb 9, 2026 · Service Bulletin/Repair Instructions
      This TSIB is to inform customers the recommended steering axle cleaning/greasing instructions to prevent damage on axle components due to displacement of grease from the bearings, lubrication reduction and accelerate wear for coaches with independent front …
    • ITS61475 Oct 1, 2025 · Service Bulletin/Repair Instructions
      Instructions to download BCC program (T35-1581) V4.06. This program will allow the Eco-Temp system to properly log A17 code for low suction pressure.
    • ITS61237 Jan 9, 2025 · Service Bulletin/Repair Instructions
      Instructions outlining the steps to replace the existing harness with mini fuses to a more robust design and heavier duty fuses.
    • ITS61191 Jan 21, 2025 · Service Bulletin/Repair Instructions
      Instructions for relocating the idler pulley and adding a longer belt to improve reliability.
    • TSIB 24-03 Nov 5, 2024 · Service Bulletin/Repair Instructions
      Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.
    • TSIB 24-05 Sep 4, 2024 · Service Bulletin/Repair Instructions
      Service Bulletin issued to relocate the alternator belt idler pulley and change the belt layout for improved performance.
    • TSIB 22-04 Jul 18, 2023 · Service Bulletin/Repair Instructions
      Instructions to improve sealing in the front junction box.
    • TSIB 22-12 Sep 7, 2022 · Service Bulletin/Repair Instructions
      MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion
    • TSIB 22-04 May 3, 2022 · Service Bulletin/Repair Instructions
      Technical Service Information Bulletin describing the retrofit for the front junction box cover on specifically equipped buses.
    • TSIB 22-03 May 3, 2022 · Service Bulletin/Repair Instructions
      Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.
    • ITS60421 Apr 1, 2022 · Service Bulletin/Repair Instructions
      This Technical Instruction is a description of the inspections and cleaning procedures being recommended by MCI due to the parts shortages which are impacting the repair inspections associated with NHTSA Recall 21V-748. These are the same instructions as ou…
    • ITS60421 Mar 17, 2022 · Service Bulletin/Repair Instructions
      This Instruction to Service (ITS) is a description of the inspections being recommedned by MCI due to the parts shortages which are impacting the repair instructions associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the pr…
    • TSIB 22-01 Feb 4, 2022 · Service Bulletin/Repair Instructions
      This is an upgrade to Technical Service Information Bulletin TSIB 21-10 issued in January of 2022 which is specific to buses operating in severe duty and or corrosive environments. These bulletins have been issued to recommend interim inspection procedures …
    • TSIB 21-10 Jan 5, 2022 · Service Bulletin/Repair Instructions
      This Technical Service Information Bulletin describes interim inspection procedures required every 6000 miles on specific motor coaches due to the global parts shortage and subsequent delay in available parts to conduct the corrective actions associated wit…
    • TSIB 21-08 Oct 6, 2021 · Service Bulletin/Repair Instructions
      Technical Service Information Bulletin describing an update to the Preventaive Maintenance requirements for specifically equipped motor coaches with Kiel Avane model passenger seats.
    • TSIB 21-05 Jun 2, 2021 · Service Bulletin/Repair Instructions
      This Technical Sevice Information Bulletion is to advise of a part number supersession of the coolant hump hose, MCI PN 6L-8-353, to MCI PN 06-08-2262.
    • SB 3146 Oct 22, 2020 · Service Bulletin/Repair Instructions
      This service bulletin outlines the steps to add the secondary air filter. The secondary filter can only be used with primary air filter, MCI P/N: 09-03-1858.
    • SB 3145 Sep 24, 2020 · Service Bulletin/Repair Instructions
      This Service Bulletin informs affected owners of the steps to remove the unused Saucon provisional connector, MCI P/N 19-11-2941, located in the front junction box on coaches without a Saucon telematics module.
    • SB 3139 Sep 17, 2020 · Service Bulletin/Repair Instructions
      This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.
    • SB 3138 Apr 27, 2020 · Service Bulletin/Repair Instructions
      This service bulletin outlines the steps to close the tube openings in the condenser compartment to avoid possible water intrusion into the coach when the condenser compartment is washed.
    • SB 3137 Apr 27, 2020 · Service Bulletin/Repair Instructions
      This service bulletin outlines the steps to replace the breather plug with a remote breather on the ZF axle differential to avoid possible breather clogging when the coach drives through mud and water.
    • SB 3132 Mar 20, 2020 · Service Bulletin/Repair Instructions
      This service bulletin outlines the steps to relocate the ambient temperature sensor from the spare tire compartment to the bumperette to improve the accuracy of the sensor reading. This service bulletin needs to be done in conjunction with Service Bulletin…
    • FCP 478 Mar 20, 2020 · Service Bulletin/Repair Instructions
      This service bulletin advises owners of affected vehicles that ZF has notified MCI that some brake chambers installed on the ZF drive axle have had water ingress, causing malfunction of the pneumatic brake system and dragging brakes during sub-zero temperat…
    • FCP 475 Mar 24, 2020 · Service Bulletin/Repair Instructions
      This service bulletin advises owners of affected vehicles that the throttle pedal sensors may provide intermittent, erratic data and cause the "engine check" light to become illuminated, and how repairs can be made to correct the vehicles.
    • P09-12 Mar 16, 2020 · Service Bulletin/Repair Instructions
      This Procedure outlines the steps to add a stopper bracket and isolator in the fuel tank compartment to stop the fuel tank from unwanted movement.
    • FCP 472 Jan 21, 2020 · Service Bulletin/Repair Instructions
      This Service Bulletins informs affected owners of model year 2019 J3500 model coaches and model year 2018-2019 J4500 model coaches have intermittent ESP/ABS plausibility fault codes (SPN 1067) from the Bendix ESP/ABS controller, which results in the loss of…
    • P03-276 Jan 16, 2020 · Service Bulletin/Repair Instructions
      This Procedure outlines steps to add mechanical fasteners to the dual lock tape retaining the rear window trim panel.
    • P03-277 Dec 18, 2019 · Service Bulletin/Repair Instructions
      This Procedure outlines the steps to add mechanical fasteners to secure the dual lock tape retaining the lavatory window trim panel.
    • SB 3128 Dec 2, 2019 · Service Bulletin/Repair Instructions
      This Service Bulletin advises customers facing issues with a low engine oil pan protector profile how to replace it with a new model with higher ground clearance.
    • P08-54 Oct 22, 2019 · Service Bulletin/Repair Instructions
      This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines.
    • SB 3123 Oct 30, 2019 · Service Bulletin/Repair Instructions
      This Service Bulletin informs owners of model year 2018-2020 J3500 and J4500 model coaches of the procedure to insulate the gap in the area between the front cap and under the dash panel on the driver's side, that will help shield the ambient temperature se…
    Source: NHTSA manufacturer communications files.
    About service bulletins