SUV, electric, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Jul 4, 2023 to Jun 30, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-115 | Feb 16, 2024 | 80-Amp fuses may have been manufactured incorrectly, which can cause the fuses to fail | Electrical system | 31,848 | Part replacement |
| 23V-405 | Jun 5, 2023 | Software error in the electric drivetrain may cause a loss of drive power | Electrical system | 8,281 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. The vehicle was diagnosed, and it was determined that the coolant level was low. The contact was informed that the anti-theft system was working as designed. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 47,000.
NHTSA complaint 11747382- Emergency braking, Yes available. - It's a fatal issue. My family and I are at collision risk. - No they always say “Not duplicate the issue” -Inspected by the dealer. - the collision warning Sound went off. I was driving on the highway by speed 60 mph and no cars were behind me and the car in front of me was so far and suddenly the emergency brake sound went off and the car suddenly stopped with hard and terrified brake and all the seat belts had tightened up.
NHTSA complaint 11615719SEE UPLOADED FILE SENT TO MERCEDES-BENZ. INCLUDES DESCRIPTION OF INCIDENT
NHTSA complaint 11579341When operating the vehicle, the MBUX system will switch the User Profile without warning. When doing this it will reposition the driver seat for the new profile which causing interruption to the driver operating the vehicle. During the unexpected change the driver seat and the external mirrors will reposition to the switched User Profile. This has been reported to the Dealer (Mercedez Benz of Tampa) numerous times. The MBUX System was updated by the dealer Service Dept. (04 Jan - 10 Jan 2024) but has not resolved the problem. The dealer has been informed this presents a safety issue due to the unexpected User Profile switch and the changes to the driver's seat position and external mirror positions. Despite text messages to Service Technician and Sale Associate the reports has been ignored. There's no consistency or predictable method to know when the issue happens. It has happened multiple times since purchasing the vehicle on 21 August 2023 and multiple times since the MBUX System was updated 04 Jan - 10 Jan 2024.
NHTSA complaint 11575009The automatic emergency braking failed.
NHTSA complaint 11545526The contact owns a 2022 Mercedes-Benz EQS. The contact stated that while reversing, the collision avoidance system inadvertently activated, causing the vehicle to abruptly stop. Additionally, while driving forward, the failure occurred, causing unknown messages to be displayed and alarms to be activated inside the vehicle. Also Additionally, the system also erroneously activated while using the turn signals to switch from one lane to the other even though there no vehicles nearby. While the adaptive cruise control was activated, another vehicle switched into the same lane and the alarm sounded and unknown messages were displayed even though the vehicle was several car lengths ahead. The cause of the failure was not yet determined. The manufacturer and the local dealer were notified of the failure. The failure mileage was 20,000.
NHTSA complaint 11531557I had a forward collision with 2 cars. My brake has been failed and forward collision warning system failed. I leased the car because of the safety features but I am really disappointed. Since I had my kids in the car with me. It was a really horrible experience and I can't drive the car anymore because of the safety issues.
NHTSA complaint 11530268Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.