Coupe, gasoline, built in Germany. Owner complaints on file from Jul 15, 2020 to Jul 31, 2022.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-365 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 242,722 | Software update |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 20V-775 | Dec 11, 2020 | Headlights may have been incorrectly aimed too high | Lighting | 9 | Not stated |
| 20V-227 | Apr 21, 2020 | Emergency call system (eCall) communication module may be missing the wiring harness ground line, which may cause the system to relay an… | Communication | 149 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
The recently completed recall on this vehicle back in 2021 last year for the wheel hub caps. Approximately two days ago, I drove it off the dealership and after I got home I noticed the wheel hub cap was missing from my passenger side. This is a known hazard and hasn't been remedied correctly from the last recall service it had and I'm sure it fell off again. Would I be able to get this replaced for free? Because the dealership told me it wouldn't be covered under warranty and they're asking me to fork over $120 for a plastic hub cap.
NHTSA complaint 114767301)The side cover on the driver’s seat covering the seatbelt harness area detaches from the seat. The defect has been shown to the Mercedes dealer, Autohaus on Eden of Northbrook, IL several times. The dealer refuses to fix it. 2) The wheel hubcaps fly off during a normal drive of 30 mph risking injuries to other vehicles. The recall has been issued by NHTSA, but the same dealer refuses to acknowledge and fix it.
NHTSA complaint 11462109WHILE LEAVING WORK AND MAKING A RIGHT TURN MY CAR DIED, A QUICK MALFUNCTION NOTIFICATION CAME ON THE DISPLAY THEN NOTHING. I WAS STUCK IN THE MIDDLE OF THE ROAD. IT TOOK MINUTES TO BE ABLE TO START UP THE CAR AND GET IT TO SHIFT. IT WAS A COMPLETE FAILURE IN MIDDLE OF TRAFFIC. IT'S NOW BEEN AT THE DEALER FOR 16 DAYS. NO END IN SIGHT. MBUSA HAS BEEN HORRIFIC IN THEIR CUSTOMER SERVICE. NOTHING SHOWS ON THE DIAGNOSTIC CHECK. BUT. ON A TEST DRIVE WHILE LEAVING THE CAR IN THE HOT PHOENIX SUN AND IT DID THE SAME FAILURE. THE SAME ISSUE HAPPENED WITH MY HUSBANDS CAR ON THE SAME DAY SAME MODEL
NHTSA complaint 11341031IN A BUSY INTERSECTION I WAS MAKING A LEFT TURN, AS I WAS EDGING OUT MY CAR DIED, EVERYTHING STOPPED, A QUICK MALFUNCTION ERROR WAS SEEN ON DISPLAY. TOOK MY 5 TRIES TO GET GOING AND PULL OFF, VERY SCARY, MY WIFE HAS THE SAME 2020 MODEL, SHE HAD THE SAME ISSUE TWO HOURS LATER, IT WAS THE HOTTEST DAY TO DATE IN PHOENIX, BOTH CARS WERE OUTSIDE, SHE WAS LEAVING HER PARKING LOT AT WORK WHEN IT HAPPENED. TWO CARS THE SAME MODEL, SAME DAY HAVE TIS ISSUE WITH LESS THAN 3K MILES, BOTH CARS ARE IN THE SHOP, 8 DAYS AND COUNTING, I FILED A COMPLAINT WITH MEBEN THAT WE WANT ARE MONEY BACK, LOCAL DEALER AND MBENZ ENGINEERS ARE INVOLVED,. NO RESOLUTION. DEALER RAN DIAGNOSTIC TEST, SHOWED NOTHING, BUT LEAVING THE CAR OUT ALL DAY AND TAKING FOR A TEST RIDE THEY HAD THE SAME CATASTROPHIC FAILURE. MY WIFES VIN IS [XXX], ITS A HUGE SAFETY ISSUE AND THE ATTITUDE IS A MERE SHRUG OF THE SHOULDERS REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
NHTSA complaint 11339593Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.