Sedan, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Jun 20, 2023 to Jun 2, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-100 | Feb 9, 2024 | 48-volt ground cable connection located in the engine compartment may not be tightened properly and may result in the ground cable overheating | Electrical system | 12,191 | Repair or modification |
| 23V-880 | Dec 21, 2023 | Fuel pump may shutdown, causing a loss of drive power | Fuel system | 79,676 | Part replacement |
| 23V-574 | Aug 11, 2023 | Due to a software error, the exit warning system audio and visual warnings may fail to alert occupants about approaching vehicles | Electrical system | 880 | Software update |
| 23V-445 | Jun 26, 2023 | Fuel pump may shutdown, which can result in a loss of drive power | Fuel system | 143,551 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
17 complaints on file, page 1 of 1.
The contact owns a 2023 Mercedes-Benz E-Class. The contact stated while driving at an undisclosed speed, the engine seized. The contact stated that the failure occurred while making a left turn. In addition, a malfunction error message illuminated. The contact stated while attempting to start the vehicle, the vehicle failed to start with the push to start. However, the vehicle did start using the key fob. The vehicle was taken to the dealer, however the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
NHTSA complaint 11741489The contact owns a 2023 Mercedes-Benz E450. The contact stated that while driving at various speeds with the cruise control activated, a yellow "Active Lane Keeping Assistance is Inoperable" message was displayed, followed by a red "Emergency Braking to Begin" message displayed on the instrument panel. To prevent the failure, the contact immediately deactivated the cruise control. The dealer was notified about the failure on several occasions, and two separate cases were filed with the manufacturer. The dealer replaced the steering wheel, replaced several fuses, and performed several software updates to correct the failure under warranty; however, the failure persisted after each repair. The vehicle was not repaired. The failure mileage was approximately 15,500.
NHTSA complaint 11732925RE: Continental Pro Contact GX SSR MOE 245/40 R19 98 H M+S Original factory installed Mercedes E450 tires. I had 3 blowouts from hitting small potholes on 3 different tires in 1.5 years. These are complete immediate blowout going completely flat on impact. It could have very dangerous if I were driving a little faster and fortunately there was no other damage to the car or other persons. In each case, I hit a small pothole, and the tire blew out, flat to the ground. Because these are run flat tires, on the first 2 incidents I was able to drive home and to the dealer for tire repair/replacement. The third one was so bad that I could not drive all the way home and had to get towed. But all 3 incidents were scary and dangerous because of the sudden blowouts. The tires were not repairable and had to be replaced. I believe that the Mercedes Tire inflation instructions is unsafe and they should put more air in the tires to protect from the rim cutting into the tire when hitting a pothole. The driver's door "B" pilar placard says the "cold tire pressure: Front 41 psi Rear 47 psi". Mercedes repair shop inflates the tires according to the Fuel Filler Door decal that says " Front 36 psi, Rear 36 psi." That is a big difference in pressure -- as much as possible 11 psi under pressure. I believe these run flat tires failed because of too low of tire pressure when hitting the pothole. If the tires were inflated with the higher pressures as on the door pilar, the wheel rim would not have been able to cut into and through the tire wall because the higher tire pressure would prevent the impact of the rim cutting through the tire sidewall. I believe this a serious safety issue and Mercedes should be inflating this type run flat MOE tires to a much higher pressure and should not use the low-pressure instructions that are on the fuel door label. There should be a recall and repair instructions to increase run flat tire pressure on Mercedes E class vehicles.
NHTSA complaint 11696449RE: Continental Pro Contact GX SSR MOE 245/40 R19 98 H M+S Original factory installed Mercedes E450 tires. I had 3 blowouts from hitting small potholes on 3 different tires in 1.5 years. These are complete immediate blowout going completely flat on impact. It could have very dangerous if I were driving a little faster and fortunately there was no other damage to the car or other persons. In each case, I hit a small pothole, and the tire blew out, flat to the ground. Because these are run flat tires, on the first 2 incidents I was able to drive home and to the dealer for tire repair/replacement. The third one was so bad that I could not drive all the way home and had to get towed. But all 3 incidents were scary and dangerous because of the sudden blowouts. The tires were not repairable and had to be replaced. I believe that the Mercedes Tire inflation instructions is unsafe and they should put more air in the tires to protect from the rim cutting into the tire when hitting a pothole. The driver's door "B" pilar placard says the "cold tire pressure: Front 41 psi Rear 47 psi". Mercedes repair shop inflates the tires according to the Fuel Filler Door decal that says " Front 36 psi, Rear 36 psi." That is a big difference in pressure -- as much as possible 11 psi under pressure. I believe these run flat tires failed because of too low of tire pressure when hitting the pothole. If the tires were inflated with the higher pressures as on the door pilar, the wheel rim would not have been able to cut into and through the tire wall because the higher tire pressure would prevent the impact of the rim cutting through the tire sidewall. I believe this a serious safety issue and Mercedes should be inflating this type run flat MOE tires to a much higher pressure and should not use the low-pressure instructions that are on the fuel door label. There should be a recall and repair instructions to increase run flat tire pressure on Mercedes E class vehicles.
NHTSA complaint 11696446RE: Continental Pro Contact GX SSR MOE 245/40 R19 98 H M+S Original factory installed Mercedes E450 tires. I had 3 blowouts from hitting small potholes on 3 different tires in 1.5 years. These are complete immediate blowout going completely flat on impact. It could have very dangerous if I were driving a little faster and fortunately there was no other damage to the car or other persons. In each case, I hit a small pothole, and the tire blew out, flat to the ground. Because these are run flat tires, on the first 2 incidents I was able to drive home and to the dealer for tire repair/replacement. The third one was so bad that I could not drive all the way home and had to get towed. But all 3 incidents were scary and dangerous because of the sudden blowouts. The tires were not repairable and had to be replaced. I believe that the Mercedes Tire inflation instructions is unsafe and they should put more air in the tires to protect from the rim cutting into the tire when hitting a pothole. The driver's door "B" pilar placard says the "cold tire pressure: Front 41 psi Rear 47 psi". Mercedes repair shop inflates the tires according to the Fuel Filler Door decal that says " Front 36 psi, Rear 36 psi." That is a big difference in pressure -- as much as possible 11 psi under pressure. I believe these run flat tires failed because of too low of tire pressure when hitting the pothole. If the tires were inflated with the higher pressures as on the door pilar, the wheel rim would not have been able to cut into and through the tire wall because the higher tire pressure would prevent the impact of the rim cutting through the tire sidewall. I believe this a serious safety issue and Mercedes should be inflating this type run flat MOE tires to a much higher pressure and should not use the low-pressure instructions that are on the fuel door label. There should be a recall and repair instructions to increase run flat tire pressure on Mercedes E class vehicles.
NHTSA complaint 11696441The contact owns a 2023 Mercedes-Benz E450 Convertible equipped with Continental Tires, Tire Line: ProContact GX SSR, Tire Size: 245/40/R19, DOT Number: 16YOF989F4623. The contact stated that while driving at an undisclosed speed over a bumpy road surface, the front driver's side tire experienced a blowout several times, requiring the vehicle to be towed to the dealer, where the front driver's side tire was replaced four times by the dealer. Additionally, the contact stated that the failure recurred while driving, and a tire was replaced. The vehicle manufacturer was notified of the failure, but no assistance was provided. The tire manufacturer was not notified of the failure. The vehicle failure mileage was approximately 50. The tire failure mileage was approximately 50. The VIN was not available.
NHTSA complaint 11667542I am submitting this complaint regarding serious and repeated electronic failures in my 2023 Mercedes-Benz E 450 that pose a significant safety risk to myself and other drivers on the road. The vehicle has experienced complete dashboard failures on multiple occasions, including the loss of speedometer, fuel gauge, and gear shift indicators. Most critically, the vehicle recently shut down while in motion, displaying a “malfunction” warning and disabling the electronic steering system. I was unable to maneuver the vehicle off the road, creating an extremely dangerous situation. This vehicle has been brought to the dealership three or more times for the same issue, with no permanent resolution. I believe this constitutes a serious safety defect. I respectfully request that the NHTSA investigate this matter as a potential recall issue.
NHTSA complaint 11662824My vehicle is equipped with a camera system which, when in reverse gear, displays objects/people behind the vehicle and, when going forward to park, displays objects/vehicles ahead. For the first 11 months of ownership, the system has worked properly. For the last 6 months the system has worked intermittently. The vehicle, purchased new, is under warranty and has been returned to the dealership 4 times for software updates and and part replacements. Two weeks after the last visit, the camera system was inoperative again. Shortly after I returned home and went out again the camera system worked properly. Several years ago, Mercedes recalled 347,000 vehicles for a similar problem. My vehicle was purchased after the recall and did not fall into the category of vehicles that were recalled but it seems that, with the Mercedes brand, the problem still persists. To the extent the camera system will alert you to the presence of a person when backing up, this is a safety issue which needs to be addressed. Thank you
NHTSA complaint 11640561While driving, malfunction warning flashed on dash, followed by 48v malfunction warning, then engine coolant overheat warning. The car then went into limp mode and finally stopped completely. Luckily this occurred on a residential street and not on a high speed freeway - the car gave very little warning before drastically reduced speed and shutting down systems. A 48 volt battery problem should have a redundant system to prevent the engine from overheating and not shutting down the vehicle at speed. Very dangerous!
NHTSA complaint 11628074The fuel pump on my vehicle failed multiple times, including coming off start / stop at traffic lights, as well as when being started. When at a stop light turning from red to green, my car did not respond, putting me in danger of being hit from behind. The vehicle is being repaired under warranty at a manufacturer dealership. It appears this is a known issue under NHTSA recall 23V445000, although my vehicle is not currently included in the recall after a VIN search of the NHTSA check for recalls page. My vehicle exhibited the same signs as others affected by this recall, including flashing "malfunction" when it occurred.
NHTSA complaint 11614216This has happened once before and I reported it then. This time I was stopped at a stop light and when I pressed the accelerator to go when the light turned green, the engine was off and would not go. The screen only said "malfunction" and no error codes (as before). I pressed the start button to turn the car off and then restarted it. It was fine after that. I have left a message with my service agent at my Mercedes dealership. I had previously told them that this had happened before. I am concerned about the safety of a car the stalls like this. Please investigate. I see other reports about this from E class car owners on line in various forums.
NHTSA complaint 11592511I purchased an E450 Mercedes before reaching my first service appointment while driving my two daughters home from school the car began to shake uncontrollably, lost power, and then the engine light and oil lights came on. The car was towed to the manufacturer dealership for repair. It was determined that the piston number four was broken and the engine needed to be completely replaced. Less than two months after having the entire engine replaced the car broke down again with a similar shaking. This time one of my children and their friend were in the vehicle with me. The car was towed back to the dealership where they said the fuel pump went out and needed to be replaced. When I arrived to pick up the car, the technician pulling the car around noticed the shaking and the engine light on again. I did not leave in the car. The dealer kept the car to further investigate why the engine light was on again. Two days later they called to say they’d been driving the car around to “air it out” as air must have been trapped in the fuel system and that nothing further needed to be done. I am not confident that this vehicle is safe to drive or properly repaired. I’m also not confident that this vehicle doesn’t have other unknown issues that will arise overtime. It’s unsafe to drive children in this car. I still have not even reached 10,000 miles on this car.
NHTSA complaint 11578771The contact owns a 2023 Mercedes-Benz E450. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s wife was driving and then stopped at a traffic light, the vehicle independently turned off. The contact stated that several unknown warning lights were illuminated. In addition, the contact stated that the failure caused a traffic back up on a busy roadway. The contact stated that after several attempts, the vehicle restarted. The vehicle was driven to the residence. The contact informed the dealer by phone of the failure and that the parts were not available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
NHTSA complaint 11571451My 2023 Mercedes 450E car was purchased on June 11, 2023 and has 1,750 miles. On 2 to 3 different occasions, I was stopped at a light waiting to make a left turn, fortunately my light was red and not a green permitting turning, which would have meant I would have pulled up and into the cross section to prepare to turn; I pushed the gas in the drive position and large red malfunction letters displayed across the dashboard and the car just revved. I put it in park and then drive postion a few times and had the same result. Finally, I turned the car off and back on, put it in drive, pushed the gas and it went. I live in Miami, with the serious traffic congestion. The issues that my stalled car caused blocking other drivers’ passage through a few lights, can only be imagined Fortunately, no accidents happened as other drivers attempted to get around my vehicle. The car was taken into service on October 9, 2023, many tests were performed, a diagnosis of the stalling problem was provided, however, I was told there no solution to the problem at this time, “maybe in the future” I was told. Turn off the Economy button, I was told. What if I forget? What if someone else is driving the car? As one can clearly read from the service record, attached hereto, the car is irreparable.The car was released to me anyway on October 28, 2023. After complaining to Mercedes corporate, they offered to repurchase my car. I said I wanted a replacement. They said my model had this problem and a replacement would not solve my problem. I asked about the safety of all other owners and drivers coming into contact with this model on the road and why a recall hadn't been issued and there was no response, nor concern from Mercedes. This model can stall in stop and go traffic on the nation's interstate highways and there will be fatalities. Mercedes, fix the car and give notice to owners of this model about the defect.
NHTSA complaint 11558119My first incident was on July 17, 2023, the transmission shifted from drive to neutral, with out me touching the gear shift lever in any way. My safety and any passengers I have in this car, could be at risk, at this point I was going about 40 MPH, going into a gradual curve, entering a Entrance to 95 north, I had slowed down to the entrance ramp speed, this is when the transmission went from Drive to Neutral, with out me touching the gear shift lever. I had a appointment at Quirk Auto Park, there service dept. in Bangor, Maine, no warning lamps came on the dashboard, they proceeded to put the diagnostic tool on the car, they came out maybe 15or20 minutes later, they didn’t find anything. The first incident I also reported to the NHTSA. The second incident took place on 10/20/23, I was going under 25 MPH, I was into a left hand turn, the transmission came out of drive, and went into neutral, I did not touch the gear shift lever at all. There was no warning lamps that came on after this second incident either.
NHTSA complaint 11551450I had just left home and was about two blocks from my house when the engine stopped running and the word “malfunction” appeared on the display. It would not restart until I hit the off button and then I restarted it. Definite safety issue if I had been on the freeway or a busy street.
NHTSA complaint 11551242The contact owns a 2023 Mercedes-Benz E450. The contact stated that while driving at an undisclosed speed and merging into traffic, the gear shifter inadvertently shifted into neutral (N). There was no warning light illuminated. The contact stated that the RPM was fluctuating. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 300.
NHTSA complaint 11527944Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.