Sedan, electric, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Oct 24, 2025 to Sep 24, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-366 | Jun 5, 2025 | Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing | Back-over prevention | 94 | Software update |
| 24V-372 | May 28, 2024 | Battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power | Electrical system | 14,912 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
Since January 2025, the front passenger occupant-classification system on my 2024 Mercedes-Benz EQE 350 intermittently fails to detect a properly seated adult occupant and instead displays "Passenger Airbag Disabled" on the instrument cluster. When this occurs, the system misclassifies an occupied seat as empty/child and deactivates the front passenger airbag — meaning the airbag would not deploy for that occupant in a crash. I have presented the vehicle to Mercedes-Benz of Chantilly five times for this defect: - Jan 8–14, 2025 (RO 268946, 4,459 mi) — technician performed a zero-setting recalibration of the N110 weight-classification module and a teach-in procedure; defect persisted - Feb 21, 2025 (RO 270989) - May 14–21, 2025 (RO 275140, 7,330 mi) - Oct 31, 2025 (RO 284244) - Mar 23, 2026 (RO 290690, 14,689 mi) — final repair attempt following a certified written notice to Mercedes-Benz USA Every visit, the dealer recorded "could not duplicate" and returned the car unrepaired. I have repeatedly photographed the "Passenger Airbag Disabled" warning with my wife — an adult — properly seated in the front passenger seat. The defect continues to occur in normal use. Because the front passenger airbag cannot be trusted, my wife now rides in the back seat. This appears to be a systemic occupant-classification defect, not an isolated sensor glitch: the dealer's own recalibration of the classification system failed to correct it, and the misclassification recurs across 18+ months and 15,000+ miles of driving. I am concerned other EQE/EQS owners with smaller-stature front passengers may be driving with deactivated passenger airbags without knowing it. I request NHTSA investigate whether the occupant-classification system on this platform reliably detects adult occupants across the full range of adult body sizes.
NHTSA complaint 11766723The panoramic sunroof on the vehicle just expoded and shatter for no apparent reason, sending pieces of glass on the sunroof sun screen. Sounded like a shotgun blast when this occured. It occured on 10/23/25 at 2:00 in the afternoon while driving on a side street in my neighboorhood. Vehicle taken to dealership on 10/24/25 for repair, dealer would not acknowledge a failure with the sunroof glass, but could not find what caused the damaged and blamed in on a rock. This glass was not damaged and literally exploded when the incident occured and no other vehicles were near by.
NHTSA complaint 11695472Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.