Sedan, electric, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Dec 1, 2025 to Sep 5, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-366 | Jun 5, 2025 | Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing | Back-over prevention | 94 | Software update |
| 25V-255 | May 12, 2025 | Incorrect fuse box that was not designed for the vehicle may have been installed | Electrical system | 443 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
The center console display (MBUX) on this 2023 EQS 450 4MATIC fails while the vehicle is in use. There is no warning lamp, chime or message first. Sometimes it flickers on and off; other times it goes fully blank and stays blank, unresponsive to touch. Owner video shows the display working and then completely blank 0.4 seconds later. When the screen is blank the rearview backup camera is unavailable. Selecting reverse produces no image at all. The rear camera image appears only on that center screen, so the failure removes the rear visibility required by FMVSS 111 and leaves the driver reversing with no camera view in parking garages, driveways and residential streets. An authorized Mercedes-Benz dealer has reproduced and confirmed the failure across five visits, from 7,916 miles in August 2025 to 20,789 miles in August 2026, with 28 days out of service. In May 2026 (RO 1410670) the dealer diagnosed fault B159211, a short circuit to ground on the data line between the head unit and the central display, removed the dashboard and replaced a harness. The technician reported that instead of removing the original short-circuited harness he cut off its connector ends, taped the exposed cables and left that harness inside the vehicle. The failure recurred ten weeks later and was recorded on video on 29 July 2026. On the most recent visit (RO 1418392, 26 August to 3 September 2026) the dealer wrote "tech confirmed customer concern," reviewed the video, and recorded fault B162997: the data line between the reversing camera and the head unit has a malfunction. The entire central display was replaced. The defect has survived a software reflash, a harness replacement and a display replacement. This vehicle was previously repurchased by the manufacturer under California lemon law for a defective rearview camera and was certified in writing as fully repaired before resale. The vehicle, the video and all repair orders are available for inspection on request.
NHTSA complaint 11762332Odometer Fraud. The contact leased a 2023 Mercedes-Benz EQS 450 X4. The vehicle was a dealer sale. After returning the lease vehicle to the dealer, he was informed the odometer closure was not available during the drop-off and it would be emailed. The contact stated that the vehicle was returned with the mileage at 17,000. The inspection report also indicated that the odometer reading was 17,000. The contact received a bill that indicated that the mileage was 7,000. The finance office was contacted, and they informed him to return to the dealer. The dealer indicated that the discrepancy was not his problem. The police were contacted, and a report was filed.
NHTSA complaint 11736095Several times, the car's "panic braking" has randomly slammed the brakes and tightened the seat belt. After the first few times, I took it to Mercedes and they re-uploaded software which was hard for them for some reason. It fixed the problem. Luckily, I had always been on small streets. But today, the panic braking happened again, only this time, I was on a major road (4 lanes at 35 mph) and, with nothing around me, no cars in front of me, the panic braking and seatbelt tightening happened so violently that I was thrust forward with enough force to hurt my hip. Nothing severe no doctors needed. I will take it back into Mercedes for another review but what if there had been someone behind me or I hadn't been wearing my seat belt. I would have been hit hard or gone through the windshield. (I was wearing my seatbelt and always do). This has happened at least 5 times since I've owned it.
NHTSA complaint 11726004On the date of purchase, while driving approximately 50 mph, the vehicle’s hood opened unexpectedly, obstructing my visibility and causing the vehicle to leave the roadway and enter a ditch. State Police responded, and the vehicle was towed immediately. This incident presents a serious safety defect. The is vehicle is certified by Mercedes Benz and purchased from Mercedes Benz Dealer.
NHTSA complaint 11714687While the vehicle was stationary and connected to a DC Fast Charging station (Electrify America), a thermal event occurred at the charging interface. The charging connector overheated and thermally fused (welded) to the vehicle's high-voltage charging inlet. The connector could not be released by the vehicle or the station. A technician dispatched by the charging network was unable to remove the connector using standard release protocols. The technician confirmed the equipment had failed and was forced to use physical leverage to pry the fused connector off, resulting in the fracture of the vehicle's charging receptacle. I couldn't charge the vehicle anymore and so I took it to the Mercedes dealership. The certified manufacturer diagnosis confirmed the failure was caused by a "loose connection" and thermal defect in the external charging station cable, not the vehicle. The high-voltage receptacle was destroyed. This failure mode presents a critical safety risk of fire and entrapment, as the vehicle could not be disconnected or moved during the thermal event.
NHTSA complaint 11705614My panoramic sunroof shattered with no warning and no apparent impact. It exploded outward, while traveling at a high speed on the highway. It was late and there were no other vehicles on the road at the time. I was not near an overpass.
NHTSA complaint 11702169Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.