SUV, electric, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Jul 1, 2024 to Jun 22, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-115 | Feb 16, 2024 | 80-Amp fuses may have been manufactured incorrectly, which can cause the fuses to fail | Electrical system | 31,848 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker
NHTSA complaint 11668476Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted in severe harm or death to anyone nearby. The car’s acceleration while my foot was still on the brake indicates a severe safety risk and defect in the vehicle’s systems, which also places others at risk.
NHTSA complaint 11615797My 2023 EQS 580 randomly stops while driving. It has happened 5+ times while traveling at speeds between 10-25mph. My dealer here in Atlanta has replaced the front sensor which didn't resolve the issue. I am thankful that so far the vehicle has not stopped on city streets and not highways. There are no warnings just a hard stopped like other complaints state. I comtacted Mercedes support but they have not been helpful. The vehicle is back at the dealer..
NHTSA complaint 11612984Mercedes Benz USA has been equipping their 2023 EQS580 4Matic Sedans with Summer tires. It makes the vehicle very unsafe while driving in Winters. These are the tires which are not supported by the tire manufactures on their websites, but only supported by Mercedes Benz USA on their website. I am trying to report this so that it can be looked into. This could be a reason for creating car crashes. There was no logical reasoning given to me on why this is the case. The tires given to me is not rated to be driven below 45 degrees Fahrenheit. How can a manufacturer expect for anyone to drive a vehicle, safely, with these stock tires.
NHTSA complaint 11611254I now have experienced a third incident (within 30 days) where the audio and communications fail in my 2023 EQS580. This causes the car phone, radio, and other audio mediums to become inoperable. This has happened on three separate times during the month of June, and I placed the vehicle in service at the dealership each successive time; the vehicle was released on June 4th, June 10th, and July 3rd). Please see attached picture. Additionally, as I have conveyed to Mercedes-Benz (via the app and via email), as well as the service team at the Mercedes-Benz dealership/service center here in Honolulu, after the service department worked on the vehicle in early June, the app no longer functions as it did before being serviced. Specifically, I can no longer add charging pauses via the app. Whenever I attempt to add a charging pause during the app, the Mercedes Me app crashes and closes. I have deleted the app and reinstalled several times; to no avail. In addition to the dealership not being able to correct the problem, I have contacted Mercedes-Benz several times, to no avail. The "Customer Care Center" representatives merely send my call to the voicemail of the Customer Care Expert (James), and he has yet to return ANY of my calls. Ownership of this expensive car is now an exhausting headache, as it does not operate in the manner in which it was advertised
NHTSA complaint 11599950Two weeks ago, we got warning messages about the Active Steering function being inoperative and the Active Emergency Stop function being unavailable. Additionally, the driver side rear tire has consistenly lost air pressure repeatedly since the car was purchased in the fall of 2023. The dealer examined the car and was unable to replicate any of the issues and returned the car to us without any repairs or modifications being done. Yesterday, we were driving on [XXX] going from Winter Park to Granby around 60 MPH. Suddenly, we heard something that sounded like a bomb - a large BOOM followed by the sound of shattering glass. We looked up and it appeared the sunroof had shattered. If the interior screen was not closed, we would have been rained on by glass. We got off at the next exit and saw that the glass on the roof was shattered and large pieces were missing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11599183Severe safety issue involving my 2023 Mercedes. On [XXX] around 2pm, I experienced a terrifying incident while driving northbound on [XXX]. At approximately 59 mph, with clear weather and no vehicles nearby, a loud blast suddenly erupted from my vehicle, a sound similar to a shotgun blast or fireworks. I was in shock and initially unsure of what had occurred, as there were no cars around me, and my vehicle continued to operate normally. I looked up to see that the sunroof glass had inexplicably exploded. The sunroof blind was closed, and all windows were shut during the incident. I had been driving for about 20 minutes when this occurred. Remarkably, there was no glass inside the car; around 90% of the sunroof glass simply vanished. Fortunately, the sunroof blind was closed, which likely prevented severe injury to me or potential passengers. There were no cracks, chips, or issues with the sunroof before this incident. I now sometimes experience aftershocks whenever I encounter a pothole or any sudden jolt while driving. Given the severity and randomness of this occurrence, I am gravely concerned about the potential risk this defect poses to other drivers and their passengers. -The sunroof glass is available for inspection upon request. -The sudden explosion of the sunroof put my safety at risk, as the loud noise and unexpected nature of the event caused significant shock. If the sunroof blind had been open, glass shards could have injured me or any passengers. - The vehicle has been inspected by the manufacturer; they are not willing to correct the issue. -There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred without any prior indication or warning. I urge the NHTSA to investigate this matter promptly to ensure the safety of all motorists. Such an explosive failure of a vehicle component while driving is not only alarming but could have catastrophic INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11598076Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.