SUV, gasoline, AWD/All-Wheel Drive, built in Austria. Owner complaints on file from Apr 14, 2020 to Jul 24, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-659 | Sep 9, 2024 | Components within the right-side rear door latch may prevent the rear doors from latching or opening properly | Latches and locks | 134 | Part replacement |
| 23V-097 | Feb 17, 2023 | Front axle wiring harness may chafe against an oil cooler and become damaged, which can cause a loss of anti-lock brakes (ABS) and electronic… | Electrical system | 26,116 | Part replacement |
| 22V-365 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 242,722 | Software update |
| 21V-961 | Dec 13, 2021 | During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak | Fuel system | 139 | Part replacement |
| 21V-564 | Jul 23, 2021 | Fuel tank may not have been welded properly during manufacturing, which could result in a fuel leak | Fuel system | 3 | Part replacement |
| 21V-353 | May 14, 2021 | Components within the door latch may prevent the rear doors from latching or opening properly | Latches and locks | 17,800 | Part replacement |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 20V-247 | May 1, 2020 | Embossed lock symbol for the child safety lock on the rear doors may indicate the incorrect lock status of the child safety lock | Equipment | 6,659 | Repair or modification |
| 20V-090 | Feb 14, 2020 | Electrical resistor within the differential locking module may malfunction, interrupting communication between the control unit and the… | Stability and traction control | 6,300 | Part replacement |
| 19V-820 | Nov 18, 2019 | Front door wiring harnesses may have been improperly routed causing damage to the individual wires during opening and closing of the front doors | Electrical system | 2,427 | Part replacement |
| 19V-788 | Nov 1, 2019 | Although correctly fastened, the front seat belts may be inaccurately detected as being unfastened, which may cause the electric… | Seat belts | 29,720 | Part replacement |
| 18V-761 | Oct 29, 2018 | Central Powertrain Controller (CPC) control unit could reset while driving, possibly causing an engine stall | Electrical system | 119 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
The driver-side door latch on my 2019 Mercedes-Benz G550 is malfunctioning. The door fails to securely close or stay latched, even when shut firmly. This poses a serious safety hazard while driving, as the door may open unexpectedly during motion or remain partially ajar. I have not been involved in any accidents, and the vehicle is well maintained. The issue seems mechanical in nature and affects the structural integrity of the door and its latching mechanism. I contacted an authorized Mercedes-Benz service center and was informed there is no recall. I also contacted Mercedes-Benz USA and am awaiting further response. This is a high-end, relatively new vehicle, and a door latch failure of this kind could lead to injury or worse. I am submitting this complaint to ensure this matter is officially recorded and to urge NHTSA to investigate whether this is a wider defect.
NHTSA complaint 11675959Windshield cracked on its own with no motive
NHTSA complaint 11548993Lock Differential error message. Mercedes Benz attempted to fix twice but it’s still reporting the error.
NHTSA complaint 11447771MY 2019 G550 HAS BEEN TO MERCEDES DEALERS TWICE FOR A "FRONT/REAR DIFFERENTIAL LOCK SYSTEM MALFUNCTION" ERROR APPEARING ON THE DISPLAY SCREEN. ALONG WITH THIS IT SHOWS THE ABS AND ESP ARE BE INACTIVE. EACH TIME AT A MERCEDES DEALER THEY REPLACE PARTS AND SAY IT IS FIXED. IT IS NOT FIXED. THIS WEEK I BECAME STRANDED WHEN I PICKED MY DOG UP FROM THE VET AND THIS ERROR MESSAGE APPEARED, ALONG WITH 'ACTIVE DISTANCE ASSIST INOPERATIVE', 'ACTIVE BRAKE ASSIST FUNCTIONS LIMITED', 'BLIND SPOT ASSIST INOPERATIVE', 'STEERING MALFUNCTION INCREASED PHYSICAL EFFORT' ERROR MESSAGES. THE CAR COULD NOT BE STEERED. I TRIED TO TRADE IT IN AT A MERCEDES DEALER AND THEY TOLD ME THERE IS A RECALL FOR THIS THAT THERE IS NO REMEDY AVAILABLE FOR, SO THEY CAN'T EVEN TAKE THE CAR IN TRADE. THE RECALL # IS 2020020019. NHTSA RECALL # 20V090. THE MANUFACTURER HAS NO FIX FOR THIS PROBLEM. MERCEDES OF NORTH ORLANDO OFFERED TO LOOK AT IT FOR A THIRD TIME BUT THEY ALSO SAID THERE IS NO FIX FOR THIS RECALL, AND WERE UNABLE TO OFFER ME ANY SOLUTIONS. THE ERROR MESSAGES COME ON AT DIFFERENT TIMES. USUALLY WHEN THE CAR IS STARTED. THIS LAST TIME THE STEERING WAS INACTIVE, I TRIED TO BACK OUT OF MY PARKING SPACE AND COULD NOT TURN THE STEERING WHEEL. IT CAN HAPPEN WHEN THE CAR IS IN MOTION OR STATIONARY. THE DEALERS HAVE REPLACED PARTS FOR THE DIFFERENTIAL BUT IT MAKES NO DIFFERENCE.
NHTSA complaint 11323949TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ G550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V090000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO EXIT THE FREEWAY, THE VEHICLE VIBRATED AND THE BRAKES ACTIVATED INDEPENDENTLY. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED AND THE VEHICLE THEN OPERATED AS INTENDED. THE CONTACT STATED THE FAILURE OCCURRED MULTIPLE TIMES. THE CONTACT CONTACTED MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400), WHO STATED THAT THE LANE DEPARTURE ASSIST WAS ENGAGED AT THE TIME. THE CONTACT STATED THAT AFTER READING ABOUT THE FEATURE, THE CONTACT LEARNED THAT WHEN THE SYSTEM WAS ACTIVE THE VEHICLE WOULD VIBRATE AND MOVE THE VEHICLE BACK INTO THE EXPECTED LANE. THE CONTACT STATED THAT THERE WAS NO MENTION OF THE BRAKES BEING ACTIVATED WHILE THE FEATURE WAS IN OPERATION. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE BRAKES BEING ACTIVATED WAS NOT A PART OF THE LANE DEPARTURE ASSIST FEATURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint 11321127Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.