SUV, gasoline, built in Austria. Owner complaints on file from May 6, 2020 to Jan 11, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-659 | Sep 9, 2024 | Components within the right-side rear door latch may prevent the rear doors from latching or opening properly | Latches and locks | 134 | Part replacement |
| 23V-097 | Feb 17, 2023 | Front axle wiring harness may chafe against an oil cooler and become damaged, which can cause a loss of anti-lock brakes (ABS) and electronic… | Electrical system | 26,116 | Part replacement |
| 22V-365 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 242,722 | Software update |
| 21V-527 | Jul 12, 2021 | Side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash | Airbags | 542 | Part replacement |
| 21V-353 | May 14, 2021 | Components within the door latch may prevent the rear doors from latching or opening properly | Latches and locks | 17,800 | Part replacement |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 20V-247 | May 1, 2020 | Embossed lock symbol for the child safety lock on the rear doors may indicate the incorrect lock status of the child safety lock | Equipment | 6,659 | Repair or modification |
| 20V-090 | Feb 14, 2020 | Electrical resistor within the differential locking module may malfunction, interrupting communication between the control unit and the… | Stability and traction control | 6,300 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
On this vehicle the oil pump-oil control valve has malfunctioned. The vehicle has 54000 miles on it and the repair costs $8500. The part is only $300 but the transmission must be removed to repair the vehicle. The safety of people is not compromised by the part. The malfunction has been confirmed by the dealer. The malfunction has been reported to mercedes, the warranty company also. The check engine light came on and notified us there was a problem.
NHTSA complaint 11710210I HAVE A BRAND-NEW VEHICLE THAT WENT INTO A SERIOUS SAFETY RECALL IN FEBRUARY. SINCE BEING NOTIFIED IN EARLY MARCH, THE MANUFACTURER CONTINUES TO SUGGEST THERE IS NOTHING THEY CAN DO TO REMEDY THE SITUATION (NO PARTS AVAILABLE), AND IT IS NOW MAY. WHAT IS MORE CONCERNING IS I AM BEING TOLD TO CONTINUE TO DRIVE THE VEHICLE IF THERE ARE NO SIGNS OF DEFECT (AS IF I AM AN EXPERT). MBUSA KEEPS REFERRING ME BACK TO THE NEW VEHICLE WARRANTY THEY ARE 'HONORING'. UNFORTUNATELY, I DO NOT CARE WHAT IS OUTLINED IN 100 PAGES OF A LEGALLY WRITTEN WARRANTY DOCUMENT. IT IS IMPLIED WHEN A PERSON PURCHASES A NEW VEHICLE, THAT IT WILL NOT GO INTO A MAJOR SAFETY RECALL FOR TWO MONTHS. WHAT I CAN'T SEEM TO UNDERSTAND IS HOW MBUSA IS COMFORTABLE TELLING ME TO CONTINUE TO KEEP DRIVING A DEFECTIVE VEHICLE, KNOWING I HAVE A ONE YEAR OLD IN THE BACKSEAT. SHOULD I ASSUME THE RECALL IS NOT THAT SERIOUS? MBUSA NEEDS TO STEP UP AND DO THE RIGHT THING. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA complaint 11323601Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.