SUV, gasoline, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Aug 14, 2017 to Apr 13, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-787 | Nov 1, 2019 | For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf | Communication | 24,226 | Software update |
| 18V-272 | Apr 27, 2018 | In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes… | Suspension | 9,725 | Part replacement |
| 17V-241 | Apr 11, 2017 | Affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit | Steering | 58,323 | Part replacement |
| 16V-900 | Dec 14, 2016 | Affected vehicles have axle bolts on the front and/or rear drive axle carriers that may not have been assembled correctly | Powertrain | 48 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
Spontaneous shattering of anterior sunroof at highway speeds with no cars around and not near overpasses. Shattered glass rained all throughout the vehicle and passengers. Sounded like a gunshot and the glass appeared to be bowed out.
NHTSA complaint 11582794TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL63W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SANTA FE (505-913-2900, 2586 LOCATED AT CAMINO ENTRADA, SANTA FE, NM 87507) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE, BUT STATED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint 11015217Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.