SUV, gasoline, built in United States. Owner complaints on file from Nov 2, 2018 to Jul 27, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-787 | Nov 1, 2019 | For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf | Communication | 24,226 | Software update |
| 18V-272 | Apr 27, 2018 | In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes… | Suspension | 9,725 | Part replacement |
| 17V-655 | Oct 17, 2017 | These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the… | Airbags | 3,620 | Repair or modification |
| 17V-241 | Apr 11, 2017 | Affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit | Steering | 58,323 | Part replacement |
| 16V-903 | Dec 15, 2016 | Front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the… | Airbags | 47,799 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
I tried to open the sunroof and it appeared that something was broken or out of alignment and it wouldn't open. I brought it to the dealership. I was told the track had broken off. They replaced it but also found out the reason it was getting off track was because of the panoramic shade that seems to get out of alignment when being manipulated. Overall, the fix to this problem was almost $4000.00 . I asked if there was any recall regarding this and they said no. I questioned why a part of the car that is rarely used has broken so easily and caused so much damage. My car has only 38K miles for a 2016 model. On my own research, I did find that Mercedes has recalled several thousands of cars with similar sunroof problems but my model car was not included. I wanted to reach out and report in case there are other similar reports that other people have come forward with. Thank you very much for your time.
NHTSA complaint 11534779TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE63W4S. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED MULTIPLE FAILURES AFTER BEING PURCHASED IN APRIL OF 2016. WHILE DRIVING 45 MPH, THE CHECK ENGINE COOLANT INDICATOR ILLUMINATED. BIG ISLAND HONDA KONA (75-5608 KUAKINI HIGHWAY, KAILUA-KONA, HAWAII 96740, (808) 329-8101) REPAIRED THE ENGINE COOLANT SENSOR, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE TOTALLY INTEGRATED POWER MODULE WARNING INDICATOR ILLUMINATED AND THE SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED. FURTHERMORE, THE "CHECK BATTERY FOR KEY" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE KEY FOBS WERE REPLACED THREE TIMES BY THE SAME DEALER. UPON TURNING THE IGNITION, THE TURN SIGNAL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE FUEL CAP WAS DEFECTIVE AND THEY REPLACED THE FUEL CAP. THE CONTACT STATED THAT THERE WAS NO FORMAL DIAGNOSTIC TESTING PERFORMED ON THE VEHICLE BY THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V272000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE PART FOR THE RECALL REPAIR WOULD NOT BECOME AVAILABLE ON THE ISLAND OF HAWAII FOR FOUR MONTHS. THE FAILURE MILEAGE WAS 50. *DT VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE *JB
NHTSA complaint 11145037Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.