Sedan, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Oct 14, 2023 to Jan 25, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-216 | Apr 3, 2026 | Drive shaft universal joint may break, resulting in a sudden loss of drive power | Powertrain | 24,092 | Part replacement |
| 23V-854 | Dec 15, 2023 | Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair,… | Structure | 2,976 | Part replacement |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 20V-173 | Mar 20, 2020 | Two engine oil plugs may not withstand high engine loads while driving, possibly resulting in an engine oil leak | Engine and cooling | 9,791 | Repair or modification |
| 18V-908 | Dec 19, 2018 | Due to an incorrect steering boot installation, the Active Steering Assist system may remain engaged despite the driver's hands not being on the… | Driver assistance | 5,754 | Repair or modification |
| 18V-407 | Jun 15, 2018 | Electrical power bars inside the pre-fuse box in the trunk may not have been secured properly | Electrical system | 1,701 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
Excessive engine oil lead from the back seal. Also, slow coolant leak. The car has a low mileage of 46k.
NHTSA complaint 11713255The Squib For PRE-SAFE(R) Pulse '' Front Passenger'' Has A S560 w222 model airbag sensors problem an defective parts needs be investigated
NHTSA complaint 11691944My 2018 S560 Mercedes occasionally misfires upon acceleration. This has happened at six times over the past three years. When this happens, the engine loses power, starts to shake, and the check engine light comes on. This happened when I was trying to pass a car on US 301 a week ago nearly causing a head on collision as I tried to get back into the right lane. The problem occurs without any warning. This first happened at 64,242 miles, then at 104833, next 108599, then 119,012, then 121,726, and finally at 126580 (my current mileage). Each time I have gone to a Mercedes mechanic. They have replaced the coils three times and the spark plugs twice. They now tell me the problem is due to the walls of the cylinders delaminating and scratched/scoring and the engine needs replaced (come on, 126,000 miles). They have checked the compression and say it is low across all eight cylinders. The vehicle has been inspected by a Mercedes dealership and by other certified Mercedes mechanics. They gave me pictures of the cylinders (attached). Here are their notes: Cylinder walls in #1 look delaminated, also scratched, no signs of oil consumption on spark plug, carbon is burnt off #1 piston in center. Preformed compression test on cylinder 1 and 2, #1 dry 140, wet 170, #2 dry 110, wet 170. Just these 2 cylinders are showing leakage past rings, luckily no oil consumption. Compression spec's13 to 17 Bar{ 188 psi to 246 psi } Cylinder #1 dry 160psi, wet 190 psi, Cyl #2 dry 150psi wet 185psi, #3 160psi dry, wet 190psi, Cyl #4 160psi dry, wet 190 psi, Cyl #5 155psi dry, wet 190psi, Cyl #6 155 dry, wet 190, Cyl #7 155 psi dry, wet 180psi, Cyl #8 160psi dry, wet 185psi. All wet and dry actual compression are all too low, likely from the cylinder wall conditions. Being compression is low across all cylinders this is causing misfires at random times across all cylinders.
NHTSA complaint 116642901. The leather cover for the dashboard has peeled up on the passenger side. The vehicle is parked inside a covered garage while it is not being driven since it was purchased in 2021. 2. I am worried about the safety airbag restraints in the dashboard might not be working. 3. The vehicle was taken to the Mercedes Benz dealership and they assessed that the ENTIRE dashboard had to be replaced. 4. It has only been inspected by the dealership. 5. There were not any warning signs from the vehicle intelligence and monitoring systems. The problem first appeared at the beginning of November 2024.
NHTSA complaint 11626611The engine failed while my friend was driving. The car is available for inspection. My friend almost got into a car accident because the car started shaking and the steering wheel closed up before the engine completely failed. Additionally, the airbags did not go off. It could've been a fatal accident because he was driving on the highway. The problem was confirmed by an independent service center. The vehicle has been inspected by a certified mechanic. The car has had problems since I bought it. The tire pressure would always go down. The steering wheel and car would shake at times, and the tires had to be replaced two times within two years.
NHTSA complaint 11609520Driving on interstate 95 in South Carolina in the high speed lane Saturday December 2 2023 late morning. Adaptive cruise control, lane keep assist, self driving modes engaged. No traffic in front, large semi truck next to passenger side about equal to side mirror, I believe it was advancing. Car sounds collision warning beep and executes full emergency barking with seat belt tensioners emergency retraction. The system quickly releases the brakes which may have been the result of me pressing the gas pedal, I am not sure as this all happened in fractions of seconds. I disengaged all self driving and distronic systems including parking sensors and continued on the journey.
NHTSA complaint 11561163Ignition coil failed and cylinder 5 misfired. Car has less than 30K miles.
NHTSA complaint 11549938Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.