AutoStatsIQ
Data through Oct 2026
Model year

2018 NEW Flyer XE60

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (3)Complaints (0)Investigations (0)Bulletins (15)
Recall campaigns covering this model year37,646 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2018 NEW Flyer XE60 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

3 recall campaigns cover the 2018 NEW Flyer XE60

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2018 NEW Flyer XE60
CampaignFiledSubjectComponentVehiclesRemedy
25V-898Dec 19, 2025Antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lightsStability and traction control6,673Software update
22V-943Dec 20, 2022Steering column connection to the upper steering shaft may become looseSteering746Part replacement
21V-244Apr 7, 2021Firmware errors in the inverters may cause the electric drive system to shutdownElectrical system227Software update
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2018 NEW Flyer XE60

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    15 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • 251030 Battery email Oct 31, 2025 · Other
      A consumer notification indicating one of New Flyer's battery suppliers is exiting the market.
    • TSIB 25-07 Aug 21, 2025 · Service Bulletin/Repair Instructions
      This Bulletin is being issued due to New Flyer & MCI have received reports that customers are re-torquing high-voltage (HV) connections during preventative maintenance inspections as outlined in the Preventive Maintenance section of the Service or Maintenan…
    • TSIB 25-04 May 14, 2025 · Service Bulletin/Repair Instructions
      This Technical Service Information Bulletin has been issued to remind customers that fill pressure must not exceed 25 psi to avoid injury or damage components during filling and deaeration of the ESS Battery Thermal Management System.
    • TSIB 22-08 Sep 26, 2022 · Service Bulletin/Repair Instructions
      New Flyer has issued Technical Service Information Bulletin (TSIB) 22-08, providing for the application of silicone paste onto overhead charging rails to inhibit water from collecting on the rails
    • ITS58874 Mar 2, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing the inspection procedures for the high voltage systems on a battery electric bus.
    • ITS58872 Feb 28, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to retrofit "D" shaped anti-sway bar mounting bushings and hardware
    • 190524-115466 May 29, 2020 · Service Bulletin/Repair Instructions
      Programmable Logic Controller (PLC) program change - to correct the requirement to manually cycle the rear doors open and closed before operating the bus.
    • SMB189 Dec 20, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin - Update to high voltage safety procedures, specifically Lockout/Tagout, de-energizing and re-energizing procedures for both battery electric and fuel cell buses.
    • SMB187 Sep 13, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin which stresses the need for safety when performing maintenance on the high voltage systems on your New Flyer vehicle.
    • SMB186 Sep 20, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin providing revised, corrected or additional information for the Preventive Maintenance on buses specifically equipped with a Powerex direct drive air compressor.
    • SMB188 Sep 20, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin provides revised information for the Preventive Maintenance on specifically equipped vehicles with the Powerex belt driven air compressor.
    • SMB185 Jul 31, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin describing a modification to the lubrication procedure for the Energy Storage System (ESS) battery coolant filter replacement, during normal preventative maintenance schedule.
    • SMB183 Feb 1, 2019 · Service Bulletin/Repair Instructions
      This Service Manual and Operators Guide Bulletin Adds a WARNING Regarding Safe Operation of Roof-top Escape Hatches, While Charging a Battery Electric Vehicle.
    • ITS58506 Dec 31, 2018 · Service Bulletin/Repair Instructions
      This Maintenance Instruction Describes How to Upgrade PEM Electric Drive Motor Mounting Hardware.
    • ITS-58450 Oct 31, 2018 · Service Bulletin/Repair Instructions
      This Service Manual Bulletin Identifies a How to Update the Compressor Motor Junction Box Wiring, Lid and Gasket.
    Source: NHTSA manufacturer communications files.
    About service bulletins