AutoStatsIQ
Data through Oct 2026
Model year

2020 NEW Flyer XE60

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (4)Complaints (0)Investigations (0)Bulletins (34)
Recall campaigns covering this model year48,816 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 NEW Flyer XE60 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

4 recall campaigns cover the 2020 NEW Flyer XE60

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 NEW Flyer XE60
CampaignFiledSubjectComponentVehiclesRemedy
25V-898Dec 19, 2025Antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lightsStability and traction control6,673Software update
25V-566Aug 29, 2025Inadequate weld on the high voltage battery busbar and incorrect software may cause the battery module to overheatElectrical system1,170Software update
22V-943Dec 20, 2022Steering column connection to the upper steering shaft may become looseSteering746Part replacement
21V-244Apr 7, 2021Firmware errors in the inverters may cause the electric drive system to shutdownElectrical system227Software update
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 NEW Flyer XE60

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    34 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • 251030 Battery email Oct 31, 2025 · Other
      A consumer notification indicating one of New Flyer's battery suppliers is exiting the market.
    • TSIB 25-07 Aug 21, 2025 · Service Bulletin/Repair Instructions
      This Bulletin is being issued due to New Flyer & MCI have received reports that customers are re-torquing high-voltage (HV) connections during preventative maintenance inspections as outlined in the Preventive Maintenance section of the Service or Maintenan…
    • TSIB 25-04 May 14, 2025 · Service Bulletin/Repair Instructions
      This Technical Service Information Bulletin has been issued to remind customers that fill pressure must not exceed 25 psi to avoid injury or damage components during filling and deaeration of the ESS Battery Thermal Management System.
    • ITS61289 Mar 19, 2025 · Service Bulletin/Repair Instructions
      Instructions to update OVHD HV charge box contactors to replace the existing GIGAVAC ones with new RINCON contactors.
    • ITS61250 Feb 7, 2025 · Service Bulletin/Repair Instructions
      Instruction to Service for updating ESS drains, remove internal mechanism, re-install and add duckbill. Remove the ESS breather, extract the internal mechanism, remove the three desiccant bags and reinstall the breather. 6 string buses.
    • ITS61178 Jan 7, 2025 · Service Bulletin/Repair Instructions
      Instructions to install new breather hoses, brackets and breather boxes on each side of the center axle.
    • ITS60648 Mar 7, 2023 · Service Bulletin/Repair Instructions
      Instructions to re-route ABS cables near the center axle for better clearance.
    • IST-60523 Oct 3, 2022 · Service Bulletin/Repair Instructions
      ITS was issued to correct the orientation of HV contactors. Incorrect orientation can lead to premature failure
    • TSIB 22-08 Sep 26, 2022 · Service Bulletin/Repair Instructions
      New Flyer has issued Technical Service Information Bulletin (TSIB) 22-08, providing for the application of silicone paste onto overhead charging rails to inhibit water from collecting on the rails
    • ITS60345 Jun 1, 2022 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to rework the high voltage receptacle assembly.
    • ITS60373 Feb 1, 2022 · Service Bulletin/Repair Instructions
      This Instruction to Service describes how to remove and repalce the circuit breaker for the Valeo coolant pump installed on specifically equipped buses.
    • ITS60372 Feb 1, 2022 · Service Bulletin/Repair Instructions
      This Instruction to Service describes how to remove and replace the circuit breakers for a Valeo coolant pump installed on specifically equipped buses.
    • ITS60312 Feb 1, 2022 · Service Bulletin/Repair Instructions
      The Instruction to Service describes the rework procedure for the high voltage charging receptical assembly power cable lugs on specifically equpped buses.
    • ITS59313 Aug 31, 2021 · Service Bulletin/Repair Instructions
      A Technical Instruction discribing how to replace the bracket for the interlock switch on the upper Energy Storage System (ESS) compartment.
    • ITS59151 Jun 30, 2021 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to replace the existing 13 micron coolant filter with a 23 micron coolant filter in the Energy Storage System (ESS)
    • ITS59258 May 25, 2021 · Service Bulletin/Repair Instructions
      This instruction to service describes how to upgrade the DICO module speed signal pull down resistor on specifically equipped vehicles.
    • ITS59239 May 6, 2021 · Service Bulletin/Repair Instructions
      This instruction to service describes how to inspect specifically equipped vehicles for SDS Window components and function, and how to rework these components if required. The "SDS Window" is a maintenance access panel designed to look like a side window.
    • ITS59216 May 3, 2021 · Service Bulletin/Repair Instructions
      This technical service instruction describes how to remove and replace SDS Window strike pins and remove additional seals if present. The "SDS Window" is a maintenance access panel designed to look like a side window.
    • ITS59120 Dec 31, 2020 · Service Bulletin/Repair Instructions
      This is a technical service instruction describing how to replace the incorrect EPA placard installed during production. Because these placards are a controlled item, these actions were conducted by New Flyer field personnel only at the customer locations.
    • ITS59110 Dec 31, 2020 · Service Bulletin/Repair Instructions
      This is a technical service instruction describing how to retrofit the Smartrider air suspension system, with upgraded Pneumatic Control Units (PCU) on a 60 foot bus.
    • ITS58940 Jun 17, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to check the polarity on the auxiliary electric heater HV cable assembly
    • ITS58932 May 14, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to reprogram the CM0711 gateway module
    • ITS58926 Jun 24, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing the DC charge rail and COM box lid replacement and inspection requirement
    • ITS58912 May 1, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing the DC charge rail box power cable replacement.
    • ITS58909 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to retrofit new shock absorber dust covers, height sensor and harness assembly for optional leveling system on 60 foot buses.
    • ITS58874 Mar 2, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing the inspection procedures for the high voltage systems on a battery electric bus.
    • ITS58951 Jun 30, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction on how to install California Proposition 65 Labels for Non - Diesel Vehicles
    • 200508-116387 May 29, 2020 · Service Bulletin/Repair Instructions
      Programmable Logic Controller (PLC) program change - to resolve several issues and incorporate several improvements related to the XALT battery systems installed on specific on Battery Electric buses.
    • 190524-115466 May 29, 2020 · Service Bulletin/Repair Instructions
      Programmable Logic Controller (PLC) program change - to correct the requirement to manually cycle the rear doors open and closed before operating the bus.
    • SMB189 Dec 20, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin - Update to high voltage safety procedures, specifically Lockout/Tagout, de-energizing and re-energizing procedures for both battery electric and fuel cell buses.
    • SMB187 Sep 13, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin which stresses the need for safety when performing maintenance on the high voltage systems on your New Flyer vehicle.
    • SMB186 Sep 20, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin providing revised, corrected or additional information for the Preventive Maintenance on buses specifically equipped with a Powerex direct drive air compressor.
    • SMB188 Sep 20, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin provides revised information for the Preventive Maintenance on specifically equipped vehicles with the Powerex belt driven air compressor.
    • SMB185 Jul 31, 2019 · Service Bulletin/Repair Instructions
      Service Manual Bulletin describing a modification to the lubrication procedure for the Energy Storage System (ESS) battery coolant filter replacement, during normal preventative maintenance schedule.
    Source: NHTSA manufacturer communications files.
    About service bulletins