AutoStatsIQ
Data through Oct 2026
Model year

2020 NEW Flyer XN60

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (1)Complaints (0)Investigations (0)Bulletins (13)
Recall campaigns covering this model year16,673 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 NEW Flyer XN60 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2020 NEW Flyer XN60

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 NEW Flyer XN60
CampaignFiledSubjectComponentVehiclesRemedy
25V-898Dec 19, 2025Antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lightsStability and traction control6,673Software update
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 NEW Flyer XN60

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    13 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • TSIB 25-01 May 21, 2025 · Service Bulletin/Repair Instructions
      Thermo-King has issued a Service Bulletin (SB866-1) related to the clutch bearing maintenance on their QS616 HVAC screw compressor. New Flyer is issuing this Technical Service Information Bulletin to notify New Flyer XD60, XN60 and XDE60 bus operators about…
    • ITS60410 Mar 10, 2022 · Service Bulletin/Repair Instructions
      This technical instruction describes how to replace dust covers and seal and protect the harnesses associated with the Smart Rider suspension leveling system for 60 foot buses with components installed on all three axles.
    • ITS60299 Jan 7, 2022 · Service Bulletin/Repair Instructions
      This technical instruction describes the procedure to install a new mounting bracket for dry chemical fire retardant tank on the optional fire suppression system.
    • ITS60309 Dec 15, 2021 · Service Bulletin/Repair Instructions
      This Instruction to Service describes the procedure of removing the Comotech windshield wiper motors and replacing them with Sprague windshield wiper motors on specifically equipped buses.
    • ITS59280 Jun 24, 2021 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to remove and install a decal indicating CNG fuel system tank expiry date.
    • ITS59161 Mar 5, 2021 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to inspect and install new headlamp harness if required.
    • ITS59144 Jan 31, 2021 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to relocate a drain hole in engine compartment.
    • ITS59110 Dec 31, 2020 · Service Bulletin/Repair Instructions
      This is a technical service instruction describing how to retrofit the Smartrider air suspension system, with upgraded Pneumatic Control Units (PCU) on a 60 foot bus.
    • ITS59066 Oct 30, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to inspect and possibly replace an air conditioning hose assembly.
    • ITS58911 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to retrofit new shock absorber dust covers, height sensor and harness assembly for optional leveling systems on 2 and 3 axle vehicles. (Supersedes ITS58860)
    • ITS58909 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Technical Instruction describing how to retrofit new shock absorber dust covers, height sensor and harness assembly for optional leveling system on 60 foot buses.
    • SMB191 May 6, 2020 · Service Bulletin/Repair Instructions
      Service Manual Bulletin - Changes to Cummins ISLG and L9N engine oil specifications and oil change intervals.
    • TSIB 20-01 Apr 3, 2020 · Service Bulletin/Repair Instructions
      Technical Service Information Bulletin describing changes to the Cummins ISLG, L9N, ISB6.7G and B6.7N engine oil specifications.
    Source: NHTSA manufacturer communications files.
    About service bulletins