AutoStatsIQ
Data through Oct 2026
Model year

2004 Pierce Arrow XT

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (7)Complaints (0)Investigations (2)Bulletins (27)
Recall campaigns covering this model year712k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2004 Pierce Arrow XT by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

7 recall campaigns cover the 2004 Pierce Arrow XT

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2004 Pierce Arrow XT
CampaignFiledSubjectComponentVehiclesRemedy
19V-022Jan 2, 2019Aerial device may unexpectedly rotate to the right when the ladder is being extendedElectrical system994Software update
17V-348May 30, 2017Affected vehicles have rear steer axle shafts that were not properly heat treatedPowertrain225Part replacement
13V-525Oct 22, 2013While raising or lowering the cab as part of vehicle maintenance, the mounts on which the cab tilt cylinders pivot may fatigue and fail allowing…Equipment3,115Not stated
11V-255Apr 26, 2011After repeated use with excessive force, the accelerator pedal arm may bend and cause the pedal to move closer to the floorSpeed control5,022Repair or modification
10V-423Sep 21, 2010Steering gear bracket may fracture and breakSteering2,652Repair or modification
05V-355Aug 10, 2005On certain fire trucks, interference may occur between the aerial front axle interlock sensor bracket and the front air brake hoseBrakes150Repair or modification
05V-220May 12, 2005Certain fire trucks equipped with holland/neway air suspension systems, a transverse beam castings may fracture under normal loadsSuspension49Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2004 Pierce Arrow XT

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    2 NHTSA investigations on file

    • PE15008 Preliminary evaluation, Suspension
      Front suspension ball joint failure
      Opened Feb 27, 2015, closed Nov 20, 2015 · led to a recall
    • EQ11003 Equipment query, Speed control
      Williams Controls Accelerator Pedals
      Opened May 12, 2011, closed Jul 19, 2011
    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    27 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • WB_706.1 Aug 18, 2026 · Warranty Program/Extension
      All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipm…
    • SB_792 Jun 30, 2026 · Service Bulletin/Repair Instructions
      Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns.
    • SB_790 Jun 2, 2026 · Service Bulletin/Repair Instructions
      To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed.
    • PB_774 Jun 2, 2026 · Other
      The TAK-4 design was updated and older styles of TAK-4 can be upgraded. These updates to the torsion bar and torsion bar mounting are recommended but not required.
    • SB_787 May 19, 2026 · Service Bulletin/Repair Instructions
      This bulletin provides dealer guidance for MCC filter assemblies when the moisture indicator sight glass appears to show a “wet” condition before installation, after installation, or on replacement filter assemblies.
    • SB_768 May 5, 2026 · Service Bulletin/Repair Instructions
      This bulletin covers the proper procedure for the replacement/installation of grip tape on hose bed grating.
    • PB_752 May 12, 2026 · Other
      Pierce has created a new style bracket that is more tolerant of stress and vibrations created from driving. This new design will allow for a longer in-service life over the old and reduce maintenance of the condenser and condenser components.
    • SB_498.6 Jan 21, 2026 · Service Bulletin/Repair Instructions
      TCU Module software patch was created to prevent and resolve the following failure modes: • Prognostics Not Resetting or not Staying Reset after a battery cycle. • Cannot Access PierceCZ.com (HTTP ERROR 500) The procedure below outlines what part/s are nee…
    • PB_572.4 Sep 24, 2025 · Other
      Introduction of tri-crimp, Spiralock™ chassis/aerial hardware.
    • PB_750 Aug 5, 2025 · Service Bulletin/Repair Instructions
      To improve the fitment and operational reliability of manual window cranks by installing a fabricated collar over the regulator splines, eliminating looseness and reducing effort when raising or lowering the window.
    • SB_747 Jun 18, 2025 · Service Bulletin/Repair Instructions
      IMMI, the creator and supplier for Rolltek and other Supplemental Restraint System (SRS) products, is implementing design changes due to obsolescence of select parts. Most recently, the AB8 Front Impact Protection (FIP) sensors are no longer available and…
    • SB_746 Jun 18, 2025 · Service Bulletin/Repair Instructions
      Single axle tillers can be retrofitted to have a 91° jackknife angle, an improvement from the previous jackknife angle of 88°. New tillers are configured with this change as per Sales Bulletin PSB1063.
    • SB_736 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides additional information regarding the Command Zone Telematics Control Unit (TCU), its functions, device locations in custom chassis apparatus, how ClearSky Intelligence subscribers can request the latest available TCU software version …
    • SB_735 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to apply an Over-The-Air Programming (OTAP) software update to applicable Command Zone devices installed in Pierce custom chassis apparatus with a CL-714 series Display and with Telematics Control Unit version 7.0…
    • SB_734 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded onto a USB stick. This procedure is applicable only to appa…
    • SB_733 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded via the CZ Webpages application. This procedure is applicab…
    • SB_732 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to validate Command Zone device software versions in Pierce custom chassis apparatus.
    • PB_572.3 Feb 6, 2025 · Other
      Introduction of tri-crimp, Spiralock™ chassis/aerial hardware.
    • PB_725 Jan 15, 2025 · Other
      As a product improvement, Pierce is now offering an exclusive HosemateTM Safety Swivel. These flanges will be bolt-on and retrofitted to any Akron/Elkhart four-bolt flanged valves using the same bolts and gaskets found on the standard swivel and plug. We al…
    • SB_714 Jan 29, 2025 · Service Bulletin/Repair Instructions
      Secondary lock-tab washers are commonly used in applications where parts are subjected to rotational forces. It is crucial for safe operation of the apparatus that these retainers remain in place.
    • SB_446_4 Feb 5, 2025 · Service Bulletin/Repair Instructions
      The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1.
    • SB_709.1 Jan 15, 2025 · Service Bulletin/Repair Instructions
      This bulletin will provide proper installation instructions and torque ratings for constant torque clamps that are used to secure coolant hoses on Pierce Fire Apparatus.
    • SB_446.3 Dec 18, 2024 · Service Bulletin/Repair Instructions
      The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1.
    • SB_651_1 Nov 15, 2024 · Service Bulletin/Repair Instructions
      This bulletin is to support the dealer network when replacing a ASL 360 ECU that requires programming on the truck.
    • SB_474_1 Oct 30, 2024 · Service Bulletin/Repair Instructions
      Software update for fault codes on Command Zone display: This software update may help remove ambiguity between active and inactive engine error codes shown on the Command Zone display.
    • WB_706 Sep 4, 2024 · Warranty Program/Extension
      All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without cha…
    • SB_446.1 Apr 18, 2022 · Service Bulletin/Repair Instructions
      The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2 Husky 3 foam pump in place of the GEN 1.
    Source: NHTSA manufacturer communications files.
    About service bulletins