2020 Ram Promaster

42 complaints on file, page 1 of 3.

1. Filed Aug 10, 2026Failure Aug 23, 202536,000 milesAugusta, GABack over prevention, Engine and engine cooling

   The contact owns a 2020 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the back over prevention camera failed to properly operate and failed to display an image of the rear of the vehicle. The failure was intermittent. The coolant level failed to remain at the proper levels and coolant needed to be added frequently. The contact stated that the battery suddenly lost power and need to be recharged more frequently. The dealer was contacted several times; however, the part to do the recall repair was not yet available. The dealer was recently contacted, and the contact was informed that an inspection was needed before ordering the parts. The dealer stated that it might take a day or two to complete the inspection and order the parts but could not provide a time for when the parts would be received or when the repair would be completed. The manufacturer was not made aware of the issue. The failure mileage was approximately 36,000.

   NHTSA complaint 11755901
2. Filed Aug 8, 2026Failure Jun 1, 2026Port Aransas, TXElectrical system

   Related recall: NHTSA 25V720000 / Chrysler 67C — "The electrical circuit for the radiator fan may overheat." Fire/injury: No fire / no injuries; component overheated and burned/melted. Complaint narrative (paste this into the form) The radiator cooling fan on my 2020 Ram ProMaster 3500 (3.6L gasoline V6) repeatedly became stuck running / would not shut off on multiple occasions. The cooling fan electrical circuit overheated, and the fuse and fuse box (power distribution center) burned and melted, which in turn damaged the adjacent wiring harness. The fuse did not protect the circuit before the overheating and thermal damage occurred. This is the identical failure mode described in NHTSA recall campaign 25V720000 (Chrysler recall 67C), which states that "the electrical circuit for the radiator fan may overheat" and that "electrical circuits that overheat increase the risk of a fire," with a remedy of replacing the cooling fan module and fuse. My vehicle is a 2020 ProMaster, within the 2018–2026 model years covered by that recall. However, when I contacted Ram/Chrysler, I was told my VIN is not included in the recall population. I am filing this complaint because my vehicle experienced the exact defect the recall was issued to address — a stuck-on radiator cooling fan causing the fan electrical circuit to overheat and burn the fuse box and wiring harness, creating a fire risk. I had to pay to repair this damage. I request that NHTSA review whether the recall population should be expanded to include my VIN and other affected vehicles exhibiting this same failure. Documentation available on request: photographs of the burned/melted fuse box and damaged wiring harness, and repair invoices showing replacement of the cooling fan/fan module, fuse box, and wiring.

   NHTSA complaint 11755626
3. Filed Jun 17, 2026Failure Dec 5, 2025Sugar Land, TXCamera

   The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, "Camera System Unavailable". The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.

   NHTSA complaint 11744911
4. Filed May 26, 2026Failure Dec 17, 2025120,000 milesWillingboro, NJEngine

   The contact owns a 2020 Ram 3500. The contact stated that the vehicle, began to make a loud noise, and misfired. The vehicle was taken to the dealer where it was diagnosed with repaired; however the issue persisted. The vehicle was not taken for repairs again. The manufacturer was notified of the issue. The approximate mileage 120,000.

   NHTSA complaint 11740198
5. Filed May 26, 2026Failure Oct 23, 2025Parma, OHEngine and engine cooling

   The contact owns a 2020 Ram Promaster. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine And Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

   NHTSA complaint 11740167
6. Filed May 21, 2026Failure Dec 1, 202565,000 milesLos Angeles, CABack over prevention

   The contact owns a 2020 Ram Promaster. The contact received notification of NHTSA Campaign Number: 25V552000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving in reverse the camera screen displayed upside down and/or distorted. The cause of the fialure was not determined. The failure mileage was 65,000.

   NHTSA complaint 11739337
7. Filed May 13, 2026Failure May 13, 2026Carmel, CARearview system braking, Electrical system, Visibility/wiper

   The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists after engine restart. The only temporary resolution has been extended power-off periods. The dealer confirmed this vehicle is covered under Manufacturer Recall 59C / NHTSA Recall 25V-552 but stated no remedy parts are available. No written service record was created for this report. No interim remedy or timeline was provided. The recall was issued August 2025 and as of May 2026 remains unresolved. This constitutes a direct safety hazard during reversing maneuvers, consistent with NHTSA's own safety risk description for this recall.

   NHTSA complaint 11737660
8. Filed Apr 16, 2026Failure Apr 16, 2026Ypsilanti, MIElectrical system, Visibility/wiperCrash

   Pertaining to the open recall: Manufacturer Recall Number59C NHTSA Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a part for the fix yet and to call back later. Called back March 2026 because the issue seems to be getting worse and the rear camera sometimes just doesn't turn on at all; and was told there was still no part yet. So was going to wait another two months before calling again. But today (April 2026) one of our drivers accidently backed into a truck, luckily all of our drivers have been hyper cautious so they weren't going very fast so there were no damages to the other vehicle. Not having a fix for the rear view camera system still, has made our drivers feel uneasy when they have to take this van out. It's definitely a huge safety issue, especially since there is no visibility to look out the rear windows. A fix for this would be greatly appreciated.

   NHTSA complaint 11731635
9. Filed Apr 13, 2026Failure Sep 3, 2025College Point, NYRearview system braking

   Recall from 2025 every time I call they telling me the part is not available The rear view camera thermal fatigue cracks Increasing the risk of a crash

   NHTSA complaint 11730857
10. Filed Mar 28, 2026Failure Mar 14, 2026Louisville, COUnknown or other

    Rearview camera only works 10% of the time; recall was issues in Aug '25, but there is still not a remedy. Seems pretty easy to just install a new camera, not sure why this is taking so long. The vehicle has horrible sight lines, backing up is near impossible on your own. Recall Info: Aug 26,2025 Manufacturer Recall Number59C NHTSA Recall Number25V-552

    NHTSA complaint 11727711
11. Filed Feb 12, 2026Failure Feb 1, 2026Copperopolis, CAElectrical system, Engine, Warning

    This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.

    NHTSA complaint 11717703
12. Filed Feb 11, 2026Failure Feb 11, 2026137,000 milesVirginia Beach, VABack over prevention, Engine and engine cooling

    The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered that the VIN was associated with NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention) while searching online. However, parts to do the recall repairs were not yet available. The vehicle was towed back to the dealer, where it was diagnosed, and determined that the cooling fan module and fuse had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and placed the contact on a waiting list for parts to become available. The approximate failure mileage was 137,000.

    NHTSA complaint 11717313
13. Filed Feb 5, 2026Failure Apr 8, 202469,580 milesMiami Gardens, FLBack over prevention, Engine and engine cooling, Power train

    The contact owns a 2020 Ram Promaster 1500. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked, and the transmission downshifted unexpectedly. The check engine warning light illuminated. In addition, while shifted in reverse(R), the vehicle failed to function as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that parts were not available to repair the vehicle. The vehicle remained at the dealer for over a year and a half. The vehicle was repaired. The contact stated that on the day the contact was supposed to pick up the vehicle, the contact noticed oil stains on the ground. The contact stated that an abnormal sound was coming from the steering wheel when the gear lever was in reverse(R). The steering wheel failed to function as intended; when the steering wheel was moved, the steering wheel remained frozen in position, and force was used to turn the steering wheel. The maintenance record showed that service was performed. However, when the contact checked the oil, the oil was black, and there was a rotten odor coming from the oil and the vehicle remained at the dealer. The contact later received notifications of NHTSA Campaign Numbers: 25V552000 (BACK OVER PREVENTION) and 25V720000 (ENGINE AND ENGINE COOLING). The contact stated that when the heater was activated, heat was coming from the vents on the passenger side, and heat failed to come from the driver’s side. The contact was informed that the vehicle was repaired. The vehicle was retrieved, and days later the transmission failed to function as needed. The dealer was contacted; however, the contact was informed that the transmission had been repaired and no more repairs were needed. The manufacturer was made aware of the failure and the contact was informed that a field inspector would be sent to inspect the vehicle at the residence. The contact stated that days later the manufacturer sent a letter that the case was closed. The failure milea

    NHTSA complaint 11716001
14. Filed Feb 1, 2026Failure Feb 1, 2026Fort Worth, TXElectrical system, Engine, Visibility/wiper

    The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. The recall has been open for several months, and no estimated repair timeline has been provided by the manufacturer or dealer. I have contacted the dealer/manufacturer and was informed that no remedy is currently available. This vehicle is used regularly, increasing concern about continued operation with unresolved safety defects. The vehicle remains in service with known safety defects and no corrective action offered. This report is being submitted due to the prolonged delay in providing a remedy for acknowledged safety recalls.

    NHTSA complaint 11714828
15. Filed Jan 9, 2026Failure Nov 9, 202565,000 milesThousand Oaks, CABack over prevention, Engine and engine cooling

    The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an RV for traveling purposes. In addition, the contact stated that when the vehicle was purchased, the dealer informed the contact about the open recalls. The contact was informed that the parts would be available in December 2025. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notifications of NHTSA Campaign Number: 24V031000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts were not available. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

    NHTSA complaint 11709978
16. Filed Jan 8, 2026Failure Jan 8, 2026Pensacola, FLBack over prevention

    The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure, causing the rear image to be displayed inverted and on the opposite side. The cause of the failure was not yet determined. The failure mileage was unknown.

    NHTSA complaint 11709658
17. Filed Dec 5, 2025Failure May 8, 2024Miami Gardens, FLPower train, Steering

    formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist that this is the " Normal Operation ", but this is a defect according to the owner’s manual. The transmission is covered by the manufacturer’s warranty, and the supposedly replaced parts are covered by the GWC Warranty. November 14, 2025, the vehicle was transported to Miami Lakes Chrysler Jeep Dodge RAM to be inspected by Mr. Christopher Byrne (Bosch EAA, [XXX] ), the technical inspector assigned by Stellantis to conduct the evaluation. After returning home with the vehicle following this inspection, new oil leaks became evident, apparently originating from the engine. It has now been one month and ten days since my initial communication with Stellantis FCA, and I have not received a single official update regarding the status of my claim. Likewise, ten business days have passed since the inspection performed by Mr. Byrne, without any delivery of the diagnostic results, findings, or a corrective action plan. I appreciate your attention to this matter and expect it to be handled with the urgency and rigor required for a case involving mechanical safety risks and manufacturer responsibility. I look forward to your prompt response. Finally we have not received an effective response, and the vehicle remains inoperable at my residence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11703362
18. Filed Dec 5, 2025Failure Oct 22, 2023Miami Gardens, FLPower train, Steering, Unknown or other

    I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated September 28, 2025, later revealed that the vehicle had been involved in a severe prior accident that was never disclosed, valuing it at only $5,500 and causing a loss of over $40,000. Since purchase, the vehicle has only been operational for about four months, spending the rest of the time in repair shops due to serious and recurring mechanical failures, including leaks, oil contamination, and defects in the steering, transmission systems and other problems. Check Google reviews by [XXX]. The alleged “repairs” were superficial, mechanical failures persisted, and invoices, service receipts, and technical reports were omitted, demonstrating a total lack of transparency. The vehicle represents a road safety risk and direct economic loss. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11703359
19. Filed Nov 4, 2025Failure Sep 14, 2025Gilbert, AZEngine, Unknown or other

    On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warranty company also denied the claim citing that the fan module had failed. We purchased the vehicle on Sept 10th 2025. The prior owner had several repairs completed to the cooling system in the months prior to us purchasing the vehicle which included replacing the radiator, cylinder heads and gaskets as well as many other components. Per the dealership, there was a code that stated an overheating indicator showed approx 1000 miles prior to us bringing the vehicle in. The prior owner states that this indicator light never came on and it never came on for us either. When searching the recall database, our particular VIN does not appear to be included in the current recall, however the part number in question on the recall matches the part number the dealer is citing as the underlying issue which caused the engine failure and for the extended warranty to not cover the replacement. As for safety, the failure happened on a very busy highway requiring us to sit on the side of the road for several hours until we could get a tow company. The vehicle is currently at the dealer and they have plenty of documentation / photos of the damage and failed parts. No insurance company or police have been involved.

    NHTSA complaint 11697492
20. Filed Oct 30, 2025Failure Jul 17, 2025110,000 milesLansing, MIBack over prevention

    The contact owns a 2020 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was black or inverted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 110,000.

    NHTSA complaint 11696605