Complaints over time
Complaints about the 2019 Smart Fortwo peaked in 2024, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Smart Fortwo
Coupe, electric, RWD/Rear-Wheel Drive, built in France. Owner complaints on file from Apr 30, 2024 to Apr 30, 2024.
Recall campaigns covering this model year11 vehicles or units across those campaigns
Owner complaints1Below the median 2019 coupe
Severity index0.02019 coupes average 4.3
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2019 Smart Fortwo name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2019 Smart Fortwo
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-107 | Feb 24, 2020 | Welded joint within the high-voltage battery main cell conductors may detach and interrupt electrical contact, resulting in sudden battery failure | Electrical system | 1 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Smart Fortwo
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Apr 30, 2024Failure Apr 26, 2024Bronz, NYElectrical system
Faulty n83 and Electric Drive Failure occured after charging @ public charging center. No longer under warranty but currently owe 5k on Mercedes lease . Mercedes dealership recommended replacement of both @ 16k I leased the car from them used . Time when lease began 19k
NHTSA complaint 11586101
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
25 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- LI82.62-P-078631 Aug 6, 2026 · Service Bulletin/Repair Instructions
Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis wor… - LI35.30-P-058566 Jul 14, 2026 · Service Bulletin/Repair Instructions
Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by exp… - LI82.30-P-059239 May 19, 2026 · Service Bulletin/Repair Instructions
Complaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled … - LI82.10-P-078301 Apr 16, 2026 · Service Bulletin/Repair Instructions
Complaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm… - LI54.10-P-069138 Dec 20, 2025 · Service Bulletin/Repair Instructions
Complaint The following symptoms with electrical range: • Displayed electrical range is implausible for charging process (SOC) . • Displayed electrical range reduces rapidly after short period of driving. • High-voltage battery can no longer charge. Cause T… - LI33.30-P-056665 May 21, 2025 · Service Bulletin/Repair Instructions
Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eli… - LI82.10-P-078896 Apr 28, 2025 · Service Bulletin/Repair Instructions
Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A… - LI82.10-P-078301 Apr 28, 2025 · Service Bulletin/Repair Instructions
Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensati… - LI82.70-P-077433 Mar 5, 2025 · Service Bulletin/Repair Instructions
Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. C… - LI82.35-P-078467 Oct 23, 2024 · Service Bulletin/Repair Instructions
Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose c… - LI82.70-P-077433 Sep 28, 2024 · Service Bulletin/Repair Instructions
Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. C… - LI82.10-P-078307 Sep 21, 2024 · Service Bulletin/Repair Instructions
Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A… - LI82.10-P-078301 Sep 10, 2024 · Service Bulletin/Repair Instructions
Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicabl… - LI82.10-P-078069 Jul 23, 2024 · Service Bulletin/Repair Instructions
Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing … - LI46.10-P-077314 Jan 24, 2024 · Service Bulletin/Repair Instructions
Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering colum… - LI46.10-P-077313 Jan 24, 2024 · Service Bulletin/Repair Instructions
The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifgeräusch_SteeringWheel-GrindingNoises.mp4 The plastic cover on… - 2021080017 Nov 25, 2021 · Service Bulletin/Repair Instructions
The software for the battery management system control unit does not correspond with the current series production configuration in the vehicles of the above-mentioned model series transferred to you. The possibility thus exists that a fault message is disp… - LI54.65-P-069999 Dec 19, 2019 · Service Bulletin/Repair Instructions
smart media system, reversing camera inoperative after software update and subsequent SCN coding - LI82.85-P-058785 Mar 25, 2014 · Service Bulletin/Repair Instructions
Highline can only be operated to a limited extent or not at all; the input points (contact points) are shifted horizontally relative to the display; calibration is not possible. - LI54.21-P-058620 Mar 20, 2014 · Service Bulletin/Repair Instructions
PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted. - LI54.21-P-058620 Mar 7, 2014 · Service Bulletin/Repair Instructions
PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted. - LI00.10-P-056437 Mar 3, 2014 · Service Bulletin/Repair Instructions
Range does not meet customer's expectations. Customers usually differentiate as follows: 1. Total of distance driven + indicated range remaining with one HV battery charge too low 2. Actual range until the drive system shuts down too low - LI82.60-P-046127 Jan 10, 2014 · Service Bulletin/Repair Instructions
If the Radio 9 was switched off while driving, it can switch itself back on again the next time the engine is started. - LI46.40-P-055798 Feb 18, 2014 · Service Bulletin/Repair Instructions
Creaking, grating or grunting noise while steering audible in the steering gear area. The noise can be transferred through the steering gear into the interior. The noise occurs, in particular, at high temperatures, e.g. in the summer. - SC-2019030010 Apr 25, 2019 · Service Bulletin/Repair Instructions
Update battery management system (BMS) control unit software
Source: NHTSA manufacturer communications files.