Complaints over time
Complaints about the 2021 Subaru Crosstrek Hybrid by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Subaru Crosstrek Hybrid
Body and fuel not decoded. Owner complaints on file from Feb 11, 2026 to Feb 11, 2026.
Recall campaigns covering this model year18,413 vehicles or units across those campaigns
Owner complaints1Close to the median 2021 vehicle
Severity index0.0Crash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2021 Subaru Crosstrek Hybrid name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2021 Subaru Crosstrek Hybrid
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-080 | Feb 14, 2023 | Harness terminal that supplies low-voltage power from the converter to the 12-Volt battery may corrode and break, preventing the 12-Volt battery… | Electrical system | 8,413 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Subaru Crosstrek Hybrid
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Feb 11, 2026Failure Aug 1, 2023125,000 milesNewbury, VTElectrical system, Engine
The contact owns a 2021 Subaru Crosstrek Hybrid. The contact stated that after moving the vehicle 10 feet from a pile of snow in cold weather, the vehicle restarted but failed to run and then shut off after 2 minutes. The contact changed the 12-Volt battery. Several unknown warning lights were illuminated, and the “Service 12-Volt Battery” message was displayed. The vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the inverter connector was corroded. The wires underneath the vehicle had been damaged due to water, salt, and sand, causing the vehicle to become inoperable. The vehicle was not repaired. The vehicle was previously repaired under NHTSA Campaign Number: 23V0800000 (Electrical System). The vehicle was repaired, but the failure recurred. The manufacturer was contacted and offered partial claim assistance, but the owner declined. The failure mileage was approximately 125,000. The VIN was not available.
NHTSA complaint 11717316
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
135 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 15-308-23R Aug 20, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised… - 15-304-22R Aug 13, 2026 · Service Bulletin/Repair Instructions
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.) - Article Locator Aug 5, 2026 · Other
Techtips newsletter locator index. - 15-333-25R Aug 1, 2026 · Service Bulletin/Repair Instructions
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin - 09-81-21R Jul 27, 2026 · Service Bulletin/Repair Instructions
This bulletin announces design changes made to the fuel injector in response to the DTCs listed. (This is an revised version of the original bulletin.) - 09-140-26 Jul 13, 2026 · Service Bulletin/Repair Instructions
This bulletin announces a design change to the filler cap thread shape to improve ease of installation of the fuel cap onto the filler neck. - 19-01-26R Jun 27, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the repair procedure for the 12v terminal on the inverter to address concerns regarding corrosion buildup. (This is an revised version of the original bulletin.) - SubaruNet Annoucement (E Jun 12, 2026 · Other
This announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras. - 19-02-26 Jun 1, 2026 · Service Bulletin/Repair Instructions
This bulletin provides information on how to identify which high voltage battery repairs can be performed at the retailer level. - 01-167-08R May 18, 2026 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models. - SubaruNet Announcement (R May 4, 2026 · Other
This announcement provides information on the remanufactured CVT transmission program. - 03-97-26 Apr 24, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the service manual correction regarding clutch master cylinder reservoir service procedures. - 01-167-08R Apr 24, 2026 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models. - 05-97-26 Apr 20, 2026 · Service Bulletin/Repair Instructions
This Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected. - 07-240-26R Apr 30, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin was developed to provide interim guidance for vehicles exhibiting DTC B2A20. - 19-01-26 Mar 26, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the repair procedure for the 12v terminal on the inverter to address concerns regarding corrosion buildup. - 15-219-18R Mar 16, 2026 · Service Bulletin/Repair Instructions
This bulletin contains information to help when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully - SubaruNet Announcement (A Mar 4, 2026 · Other
This announcement provides information on the use of aftermarket services or tools for programming immobilizer keys/fobs. - 10-105-25R Mar 26, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - 01-167-08R Mar 26, 2026 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models. - 07-240-26R Feb 25, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin was developed to provide interim guidance for 2026 model year vehicles exhibiting DTC B2A20 with gen 4 Telematics. - 10-105-25R Feb 6, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - Subaru Tech Tips Special Jan 15, 2026 · Service Bulletin/Repair Instructions
This Subaru service and technical support line newsletter provides information on the next phase of TechShare. - 15-300-22R Jan 12, 2026 · Service Bulletin/Repair Instructions
This Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES). - Subarunet Announcement (E Jan 12, 2026 · Other
This announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010 interface firmware has been updated. - 18-226-25R Dec 8, 2025 · Service Bulletin/Repair Instructions
This Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16 (Immobilizer Key Collation Diagnosis). - 15-333-25 Dec 2, 2025 · Service Bulletin/Repair Instructions
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. - Subaru Tech Tips (Article Nov 20, 2025 · Other
Subaru service article locator. - Subaru Tech Tips (Article Nov 20, 2025 · Other
Subaru service article locator. - 09-137-25 Nov 17, 2025 · Service Bulletin/Repair Instructions
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Federal Emissions Extended Defect Warranty for the Front Exhaust Pipe (EPF) on 2019-23 model year Crosstrek Plug-in Hybrid vehicles from 8 years or 80,000 miles to 15 y… - SubaruNet Annoucement (EP Nov 17, 2025 · Other
Subaru of America, Inc. (Subaru) is aannouncing an extension to the Federal Emissions Extended Defect Warranty for the front exhaust pipe. - 15-308-23R Oct 28, 2025 · Service Bulletin/Repair Instructions
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts. - 15-130-08R Oct 29, 2025 · Service Bulletin/Repair Instructions
This bulletin provides information on the load carrying capacity reduced label when a port-installed or retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower. - Subaru Tech Tips (Article Oct 28, 2025 · Other
Subaru tech tips newsletter article locator. - Subaru Tech Tips (Article Oct 28, 2025 · Other
Subaru tech tips newsletter article locator. - 07-236-25 Oct 23, 2025 · Service Bulletin/Repair Instructions
This Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures. - 07-233-25R Oct 23, 2025 · Service Bulletin/Repair Instructions
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory. - 15-219-18R Sep 30, 2025 · Service Bulletin/Repair Instructions
This bulletin addresses cases when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. - 10-105-25R Sep 5, 2025 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - 07-233-25 Sep 3, 2025 · Service Bulletin/Repair Instructions
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory wjhich must be tested and reported every 30 days. - 15-266-20R Aug 26, 2025 · Service Bulletin/Repair Instructions
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru. - 15-320-24R Aug 21, 2025 · Service Bulletin/Repair Instructions
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. - SubaruNet Announcement Aug 13, 2025 · Other
Subaru of America, Inc. will release an OTA to perform a software update to the DCM. This is a preventive OTA. - Subaru Service Technical Aug 11, 2025 · Other
Subaru Service Technical Support Newsletter special edition. - 13-108-25 Aug 11, 2025 · Service Bulletin/Repair Instructions
This bulletin provides information on paint codes for vehicles in the 2026 line up. - SubaruNet Announcement Jul 16, 2025 · Other
This OTA is released to address Telematic functions that may stop working after a certain amount of time from the vehicle's production. - 07-210-22R Jul 14, 2025 · Service Bulletin/Repair Instructions
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery. - 10-105-25R Jul 10, 2025 · Service Bulletin/Repair Instructions
"This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA i… - SubaruNet Annoucement Jun 27, 2025 · Other
This announcment provides information on the release of the latest software updates to the Subaru Midtronics DSS-5000 Battery Diagnostic tool. - SubaruNet Announcement (S Jun 24, 2025 · Other
This announcement is to bring attention to the OTA for In-vehicle service appointment scheduler and In-vehicle message center. - 10-105-25R Jun 23, 2025 · Service Bulletin/Repair Instructions
This Service Information bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - 15-251-19R Jun 24, 2025 · Service Bulletin/Repair Instructions
This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. - 01-168-09R May 19, 2025 · Service Bulletin/Repair Instructions
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site. - 10-105-25R May 13, 2025 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is… - 15-251-19R Apr 30, 2025 · Service Bulletin/Repair Instructions
This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. - 02-192-24R Apr 22, 2025 · Service Bulletin/Repair Instructions
This Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines. - 14-31-25 Mar 31, 2025 · Service Bulletin/Repair Instructions
This Bulletin announces availability of a User Guide and an informative video to supplement the recent releases to retailers of the SOA321152 and SOA321153 Terminal Test Kits. - 09-51-08R Mar 24, 2025 · Service Bulletin/Repair Instructions
The purpose of this bulletin is to advise of SOA’s revised Catalytic Converter Recycling Program shipping procedure. - 15-304-22R Mar 18, 2025 · Service Bulletin/Repair Instructions
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. - 01-167-08R Mar 17, 2025 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
Source: NHTSA manufacturer communications files.