2020 Tesla Model X

127 complaints on file, page 1 of 7.

1. Filed Sep 6, 2026Failure Sep 1, 2026Scottsdale, AZSeat belts

   The seat belt in the middle row of the 6 seater model X can get wrapped under the seat and locked, creating a very dangerous situation for children or anyone sitting in that seat. The seats in the 6 seater middle row Do Not fold down, and there's no way to release this seatbelt once it gets locked

   NHTSA complaint 11762468
2. Filed Sep 4, 2026Failure Sep 30, 2025Frederick, MDUnknown or other

   Horn stopped working

   NHTSA complaint 11762078
3. Filed Sep 2, 2026Failure Sep 2, 2026Lewisville, TXUnknown or other

   On September 2, 2026 at 2:25 PM, my 2020 Tesla Model X Performance was operating under Tesla Smart Summon in a parking lot in Carrollton, Texas. I was outside the vehicle, maintained a clear line of sight at all times, and actively supervised the vehicle through the Tesla mobile app. No one was inside the Tesla. While Smart Summon was pulling the vehicle out of a parking space and turning into the driving aisle, the passenger side of my Tesla contacted the rear corner of an adjacent stationary parked vehicle. As soon as I observed the contact, I immediately stopped the Smart Summon operation. Both vehicles sustained property damage. The adjacent vehicle had been stationary and visible throughout the maneuver. I am reporting this because Smart Summon failed to maintain sufficient clearance from a stationary parked vehicle while maneuvering out of the parking space.

   NHTSA complaint 11761711
4. Filed Aug 12, 2026Failure Aug 7, 2026Wayland, MIAdaptive cruise control, Assist

   While driving my Tesla Model X on the interstate at highway speed, the vehicle began intermittently displaying false warnings that the trunk was open. This occurred multiple times during the drive and appears to have been caused by a malfunctioning trunk latch sensor. At the time, I was using Autosteer, part of Tesla’s Autopilot driver-assistance system. Each time the false trunk-open condition occurred, Autosteer immediately and unexpectedly disengaged. Under normal circumstances, when Autosteer disengages while I am driving, the vehicle provides an audible alert and a visual warning instructing the driver to take control immediately. During these incidents, neither warning occurred. There was no audible alert and no visual notification informing me that Autosteer had disengaged or that I needed to immediately resume steering. The system simply stopped providing automatic steering assistance. Because there was no warning that Autosteer had disengaged, I did not immediately realize that the vehicle was no longer maintaining its lane. The vehicle drifted into the adjacent lane before I recognized what had happened and regained control. Fortunately, there was no vehicle in the adjacent lane. Had another vehicle been present, this could have resulted in a collision. This occurred multiple times during the drive. The false trunk-open warning repeatedly caused Autosteer to disengage without the normal audible or visual disengagement warnings. My primary safety concern is not simply the malfunctioning trunk latch sensor. The safety concern is that a failure of an unrelated trunk latch sensor can cause Autosteer to suddenly disengage at highway speed without providing the driver with an audible or visual warning that automatic steering assistance has been lost. In my case, this failure mode resulted in an unintended lane departure. A relatively minor sensor malfunction should not be capable of causing an unannounced loss of automatic steering assistance.

   NHTSA complaint 11756594
5. Filed May 30, 2026Failure May 30, 2026Provo, UTWheels

   To Whom It May Concern, I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models. My personal experience underscores the severity of this problem: I have had to replace six tires due to accelerated inner wall wear in the last 5 months. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety.

   NHTSA complaint 11741048
6. Filed May 8, 2026Failure Apr 7, 2026Santa Maria, CAElectrical system, Fuel/propulsion system, Power train

   While driving the vehicle on the freeway, the driver noticed the car was handling unusually at highway speeds. After exiting the freeway at approximately 45 mph, the accelerator pedal failed to decelerate properly when the foot was lifted from the pedal. A warning message appeared on the display screen indicating the vehicle was shutting down while the vehicle was still in motion. The vehicle subsequently became completely inoperable and had to be towed to a Tesla service center. Tesla's own technician confirmed multiple Battery Management System faults and an internal fault within the high voltage battery pack. A full HV battery replacement was required. The vehicle had been purchased 14 days prior and had only been driven approximately 723 miles at the time of the incident. Safety of driver and passengers was at risk due to unexpected loss of power and loss of accelerator response while driving at speed.

   NHTSA complaint 11736694
7. Filed Apr 29, 2026Failure Apr 29, 2026Kingston, NYBody

   My 2020 Tesla Model X (VIN: [XXX] , approx. 121,000 miles) experienced a dangerous defect with the automatic front passenger door opening with excessive and uncontrolled force. I noticed this issue within the past three months. The vehicle's front doors are fully automated — the driver and passengers have no manual control over the force at which the door opens. Because of this, a person or object standing near the vehicle could be struck without warning and without any ability to stop or slow the door. The door was opening with such excessive force that it nearly struck a bystander on at least one occasion. This posed a clear and immediate safety hazard to anyone standing near the vehicle. When I brought the vehicle to Tesla Service, their own technician documented the issue in the repair notes as a "safety concern." The technician confirmed the cause was a defective door drive unit and a corroded connector in the wiring harness. Tesla replaced the right front door drive unit and the associated wiring harness. Tesla charged me over $1,000 to repair this defect, despite the fact that their own technician's notes explicitly identify this as a safety concern — not normal wear. I believe this is a manufacturing defect that should be covered under a safety recall or goodwill reimbursement, and I am reporting it here so that NHTSA can investigate whether other Tesla Model X vehicles share this defect. I am requesting that NHTSA investigate this issue and determine whether a safety recall is warranted for this component. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11734616
8. Filed Mar 21, 2026Failure Aug 4, 2025Inglewood, CAPower train, Suspension

   When turning a loud cranking sound is heard and it makes it hard to turn. It as if something is stopping it from turning.

   NHTSA complaint 11726034
9. Filed Mar 16, 2026Failure Mar 13, 2026Burbank, CAElectrical system, Body, Unknown or other

   On 03/13/2026, while driving my 2020 Tesla Model X at approximately 65 mph on a freeway, the front hood (frunk lid) suddenly flew open without warning and slammed into the windshield. The hood rotated upward violently and struck the windshield completely blocking the driver’s forward visibility. This created an immediate safety hazard while traveling at highway speed. Prior to the incident there were no warning messages or alerts displayed on the vehicle screen indicating that the hood was open or improperly latched. Tesla vehicles normally provide a dashboard and a sound alert if the hood is not properly latched before driving. No such warning occurred. The vehicle’s front camera recorded the incident. The video does not show any hood movement or flutter prior to the failure, suggesting that the hood was fully closed before the event. After the incident, Tesla service personnel inspected the vehicle. The technician stated that the hood may not have been properly latched prior to driving. However: The vehicle gave no dashboard warning No hood movement or vibration was visible prior to the event The hood opened suddenly and violently rather than gradually If the secondary latch alone had been holding the hood, some hood movement or vibration would normally be expected prior to full release. Safety Concern A hood opening at highway speed that: occurs without warning results in complete loss of forward visibility presents a severe safety risk to the driver and surrounding traffic. This type of failure could easily cause a high-speed crash. Video evidence of the incident at: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11724823
10. Filed Mar 5, 2026Failure Dec 12, 2025Dublin, CABody, Suspension, Unknown or otherCrash1 injured

    I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision. During an insurance claim handled by Tesla Insurance Company, a repair estimate from a Tesla-preferred repair facility was used to declare the vehicle a total loss. However, a manufacturer-owned repair facility estimate would be significantly lower and could make the vehicle repairable. When I attempted to obtain an inspection and estimate from a Tesla manufacturer repair facility, the appointment was cancelled after communication between the insurance company and the repair facility. This prevented me from obtaining a competing repair estimate. Because Tesla operates the vehicle manufacturing, repair network, and insurance services within the same ecosystem, I am submitting this information for review regarding potential impacts on repair access, repairability, and consumer choice.

    NHTSA complaint 11722287
11. Filed Jan 23, 2026Failure Jan 1, 2026Rancho Palos Verdes, CASteering, Suspension

    Making a loud squeaky noise and knocking while I turn. The noise is coming from the steering and front suspension arms I believe.

    NHTSA complaint 11713009
12. Filed Jan 1, 2026Failure Dec 31, 2025Trussville, ALUnknown or other

    I am a software engineer and owner of two 2020 Tesla Model X (Raven) vehicles. Both exhibit a serious safety defect after installing firmware 2025.44.25.4 with FSD v12.6.4. Vehicle configuration: Model S/X with MCU2 (Intel Atom) and Hardware 3 (HW3). Defect description: When Full Self-Driving (FSD) is engaged, the vehicle intermittently enters a critical failure state while in motion: • The instrument cluster (driver display) suddenly goes completely black • The center screen issues a red “Take Control Immediately” alert with alarms • The infotainment computer performs a watchdog reset and reboots (Tesla logo appears) while the vehicle is traveling at highway speeds This has occurred multiple times on both vehicles. Suspected cause: The 2025.44 software update appears to introduce additional dashcam telemetry writes (speed, steering, FSD state) to the USB device while recording video. On MCU2 (Intel Atom), this creates an I/O and CPU bottleneck that starves display and safety-critical threads, triggering an operating-system watchdog reboot. Disabling Dashcam immediately stops the crashes, indicating a resource-exhaustion condition rather than driver error. Safety risk: During the blackout and reboot, the driver loses all visual feedback from the instrument cluster while being instructed to take control. This creates a high risk of collision, especially at highway speeds or in complex traffic environments. Severity: Loss of driver display and system reboot while driving constitutes a safety-critical defect. This condition could lead to serious injury or death. I request NHTSA investigation into instrument-cluster blackouts and system reboots on Tesla HW3/MCU2 vehicles when FSD and Dashcam are enabled.

    NHTSA complaint 11708160
13. Filed Nov 28, 2025Failure Nov 23, 2025Chandler, AZPower train, Steering, Suspension

    My 2020 Tesla Model X experiences severe vibration, shaking, and rattling during acceleration, especially between about 20–45 mph and at higher suspension settings. The vibration is strong enough to affect steering stability and safe control of the vehicle during acceleration and lane changes. Tesla has already replaced the front half-shafts twice under warranty for this same problem, but the issue has returned again. This is a known defect documented by Tesla in Service Bulletin SB-21-39-001, which describes excessive front drive unit half-shaft vibration during acceleration and defines the repair with updated components. The latest revision of this bulletin (R3, dated January 19, 2024) explicitly adds “Customer Pay billing” instructions. Despite this, my local Tesla Service Center in Tempe, AZ (Supervisor: Lewis Holguin) refused to apply the SB-21-39-001 Customer Pay billing and instead charged full retail for the repair. On 11/28/2025, I was billed $1,694.86 out of pocket to replace both front half-shafts again (invoice shows approx. $1,046 in parts and $564 in labor). I have documentation showing that other Tesla customers with the same defect were billed only $350 under SB-21-39-001, which demonstrates that Tesla does apply a discounted bulletin rate in some cases. In my case, they refused to honor it even though this is a repeat failure of the same known defect and the prior warranty repairs did not permanently fix the problem. This is a repeat driveline/suspension defect that affects drivability and safety under acceleration. The shaking and vibration make it difficult to maintain stable vehicle control, especially during highway merging or lane changes. I am requesting that NHTSA investigate recurring front half-shaft failures and vibration/shudder issues on Tesla Model X vehicles and Tesla’s inconsistent handling of this known defect and service bulletin.

    NHTSA complaint 11701961
14. Filed Aug 2, 2025Failure Jun 20, 2025Navarre, FLBlind spot detection

    On or about 20Jun2025: Tesla Driver Assistance Features - After the most recent 2025.20.3 softball update and installation my safety feature of the blind spot monitoring doesn't chim when a car is in my blind spot the car will show red in the font display but the sounds are now inoperable

    NHTSA complaint 11677957
15. Filed Jul 22, 2025Failure Feb 7, 2025Castro Valley, CASuspension

    I would like to report a significant safety concern affecting Tesla Model X vehicles, and potentially Model S as well. Numerous reports across Tesla forums have highlighted persistent issues with unadjustable negative camber, which results in excessive inner tire wear on all four wheels. In some cases, owners have reported needing to replace their tires as early as 5,000 miles. In my own experience, I had to replace mine at just 14,000 miles. Additionally, I’ve experienced repeated failures of the front axle half-shafts on both the left and right sides. The first replacement occurred at 14,000 miles under warranty, and the second at 38,000 miles—this time at my own expense. Independent automotive professionals have pointed out that the angle at which the half-shafts are installed is too steep for optimal performance. The front motor sits significantly higher than the wheels, forcing the half-shafts to transfer power at an extreme downward angle. This off-axis setup, combined with the vehicle’s weight and high torque output, contributes to accelerated wear of internal components within the half-shafts. Over time, this leads to fatigue and surface damage, causing noticeable shuddering or vibrations during acceleration. To resolve this issue, the half-shafts would need to be more closely aligned with the wheels (on-axis) to reduce mechanical strain and eliminate the root cause of the vibrations. I urge Tesla to further investigate and address this recurring issue, as it impacts both vehicle safety and long-term ownership costs. A safety recall should be issued and reimburse out of pocket expensive back to owners.

    NHTSA complaint 11675226
16. Filed Jul 9, 2025Failure Nov 9, 202428,000 milesLas Vegas, NVSuspension

    The contact owns a 2020 Tesla Model X. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle shook erratically. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a malfunction with the front driver's side half shaft. The contact stated that the front driver's side half shaft needed to be repositioned. The vehicle was being repaired. The contact was informed that it was a known failure. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.

    NHTSA complaint 11672375
17. Filed Jun 14, 2025Failure May 20, 2025Burke, VASuspension

    Hello - I'm having extreme Inner tire wear on rear tires due to a bad camber arm design on my Tesla model X. The negative chamber is way outside of normal standards. I had an issue recently where my tire blew out. I did not notice until I had to replace it. I have changed tires three times in the last year. That's just egregious.

    NHTSA complaint 11666971
18. Filed Jun 11, 2025Failure Jun 9, 2025watchung, NJAssist, Steering

    This is a major safety issue --- we got an error that steering assistance was "reduced" for about 12 hours. Then on [XXX] at around [XXX], we were pulling out of a parked area (after being parked for 2 hours) -- and proceeded to increase speed on [XXX] in Newark, the car steering wheel abruptly LOCKED ITSELF - you couldn't even move the steering wheel. It just locked and shut down completely. We proceeded to do a rest (hitting two scroll buttons) to reset the system over 5-6 times. Each time it takes about 10 mins to complete. It was pure HORROR - sitting on the road with cars just passing by and honking at me behind. I had the hazard lights on, but it was a dangerous situation. I was completely STUCK and immobile. After some time, the steering wheel "magically" started working again. We've dropped the Tesla off at Springfield and they are charging us over $6,000 in damages for this. This is a SAFETY issue (we bought the car in March of 2024) and it's only been 15 months since we've had this used car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11666287
19. Filed Apr 30, 2025Failure Nov 12, 2024Coppell, TXWarning, Assist, Steering

    Steering assist reduced. It has been faulty for the past six months and auto pilot doesn’t work. Not repaired as the cost of repair is 5K.

    NHTSA complaint 11658020
20. Filed Apr 1, 2025Failure Mar 11, 202576,000 milesWestfield, INAutonomous/self driving

    The contact owns a 2020 Tesla Model X. The contact stated while driving approximately 55 MPH, the self-driving mode disengaged unintendedly. There was no warning light illuminated. The vehicle was taken to a Tesla Service Center, where it was diagnosed that the self-driving system had completely failed. The Service Center determined that the self-driving computer needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.

    NHTSA complaint 11652136