Complaints over time
Complaints about the 2019 Tiffin Phaeton peaked in 2020, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Tiffin Phaeton
Other, diesel, built in United States. Owner complaints on file from Jan 27, 2020 to Aug 20, 2026.
Recall campaigns covering this model year417k vehicles or units across those campaigns
Owner complaints42.0 times the median 2019 other
Severity index0.02019 others average 8.9
First 24 months1Complaints in its first two years
Components
25% of complaints about the 2019 Tiffin Phaeton name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2019 Tiffin Phaeton
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-680 | Nov 5, 2021 | Sofa seat belts may not have been installed correctly, which could result in unsecured passengers | Seat belts | 10,409 | Repair or modification |
| 21V-306 | Apr 30, 2021 | Sealing washer may not seat correctly in the pilot bore, allowing the high pressure fuel rail assembly to leak | Fuel system | 3,198 | Part replacement |
| 19V-228 | Mar 22, 2019 | Alternating current electrical wires may have been improperly secured in the Energy Management Module, causing increased electrical resistance | Electrical system | 2,289 | Repair or modification |
| 18V-341 | May 25, 2018 | Entry door on these vehicles may have been improperly assembled, allowing the door to open while the vehicle is moving | Structure | 1,223 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Tiffin Phaeton
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Aug 20, 2026Failure Jul 29, 2026Surprise, AZBody
WHILE DRIVING ON THE INTERSTAE THE CARGO DOOR SKIN BLEW OFF. THE DOOR IS APPROXIMATELY 48' X 28" THIS COULD HAVE GONE THRU A WINDSHEILD AND CAUSED A FATAL ACIDENT. THIS HAS BEEN KNOWED THAT TIFFIN USED DEFECTIVE GLUE IN 2019' BUT THEY HAVE NOT MADE A RECALL, THEY HAVE CORRECTED SEVERAL OTHER VEHICLES BUT NOT ALL OF THEM MANUFACTURED WITH THE DEFECTIVE GLUE. THIS SHOULD BE A RECALL. THERE WAS NO WARNING OR ANYTHING VISIBLE TO US BEFORE DRIVING ON THE ROAD.
NHTSA complaint 11758205 - Filed Oct 11, 2023Failure Sep 20, 2023Bluffton, SCUnknown or other
I recently experienced a failure of the Dash A/C on the ref RV. After calling Freightliner, Savannah to find our if they serviced Dash A/C’s, which they informed me they did, I decided to have it inspected locally to rule out a quick fix like recharge the refrigerant. The Mobile RV Mechanic, whom I have used several times previously and is very competent, troubleshot the system and found that the A/C compressor was not engaging. He then found that there was only .2V to the compressor clutch plug. Suspecting the PDM, he called Freightliner Tech services to determine the location of the PDM on this model. They informed him that there was a recall, FL917A, on this VIN that might well be the root of the problem. I was never informed of the recall, either by mail or during the two previous times I have had the RV into Freightliner, Savannah for other recall service or when I called to ask about Dash A/C service. I confirmed my registration with Freightliner for the Referenced VIN. The Subj recall states that if work has been performed prior to receiving the recall, Freightliner will reimburse the owner of that work. Freightliner has refused to reimburse me stating that the technican did not repair the failure. When, in fact, the real failure was Freightliner's failure to notify me of the recall and the technican did fix that. Freightliner owes me the $400.00 I paid to find out there was a recall to fix the Dash A/C.
NHTSA complaint 11549341 - Filed Jul 21, 2021Failure Jul 15, 2021Thibodaux, LAEngine
Engine Fault Codes 3364, 3031 & 1761. DEF Head Senor Failed. Derated the engine. Travel speed reduced to 5 MPH. Replacement Part backorder from Tiffin Motorhomes. Limited information when availability.
NHTSA complaint 11425781 - Filed Jan 27, 2020Failure Sep 27, 20198,800 milesSimi Valley, CAWheels
TL* THE CONTACT OWNS 2019 TIFFIN PHAETON 35BH. THE CONTACT WAS DRIVING AT APPROXIMATELY 54 MPH WHEN THE TMPS INDICATED THAT THE REAR PASSENGER TIRE PRESSURE WAS LOW. UPON STOPPING THE VEHICLE AND INVESTIGATING, THE CONTACT NOTICED THAT REAR PASSENGER'S SIDE VALVE STEM EXTENSION INNER TIRE WAS DISLODGED. THE CONTACT ALSO NOTICED THAT THE REAR DRIVER SIDE STABILIZER WAS ALSO DISLODGED BUT NO AIR WAS LOST. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V194000 (TIRES). THE CONTACT WAS INFORMED TO EMAIL PICTURES OF THE FAILURE. THE VEHICLE WAS TAKEN TO VELOCITY TRUCK CENTER-OXNARD (2501 CAMINO DEL SOL, OXNARD, CA 93030) WHERE THE REAR DRIVER AND PASSENGER SIDE RIMS WERE REPLACED. THE CONTACT STATED THE FAILURE RECURRED WHILE AWAITING A RESOLUTION FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 8,800.
NHTSA complaint 11302307
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
6 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- MCD-009 Jun 9, 2025 · Other
Stopped using the lights we had been using due to expense. Replaced with these, but these new lights have to be wired in instead of just clicking in. These are the instructions to wire in. - CSA-036 Apr 19, 2024 · Service Bulletin/Repair Instructions
Faulty DEF sensors that due to shortage were not replaced. Instead engine software was temporarily modified to account for continued operation with a faulty sensor until replacement sensors were available. This campaign will install an engine control modu… - CSA-11 Feb 4, 2022 · Service Bulletin/Repair Instructions
Tiffin Motorhomes was notified by Daimler Trucks North America on behalf of Freightliner Custom Chassis Corporation of a defect that exists on specific model year 2017 - 2022 Freightliner Custom Chassis X-Line chassis manufactured February 20, 2017 through … - CSA-009 Oct 8, 2021 · Service Bulletin/Repair Instructions
FCCC Motorhome Chassis Rear PDM’s FL-856 - CSA-004 Aug 4, 2021 · Service Bulletin/Repair Instructions
Customer Service Advisory for Cummins Recall #21E032 and Freightliner Recall #21V-326 for High Pressure Fuel Rail - Freightliner chassis units built on by Tiffin. - TIFF 12-2019 Jan 15, 2020 · Service Bulletin/Repair Instructions
There is the possibility the water filter housing is installed incorrectly. If a motorhome has the water filter housing installed incorrectly, there is the possibility of excess air in the water lines.
Source: NHTSA manufacturer communications files.