Sedan, plug-in hybrid, 4x2, built in Japan. Owner complaints on file from Feb 8, 2020 to Sep 29, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-544 | Jul 24, 2019 | Brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist | Stability and traction control | 6,925 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
16 complaints on file, page 1 of 1.
The contact owns a 2020 Toyota Prius Prime. The contact stated that while pulling into a parking lot, traveling down the aisle, and driving around the end cap to the second aisle, pulling into the parking spot at 5 MPH, the vehicle suddenly accelerated. The wheels squealed. The vehicle traveled through the spot and sideswiped another vehicle, and stopped. There were no reported injuries or fire. A police report was filed. The vehicle was serviced a week prior. The local dealer was contacted, who referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,300.
NHTSA complaint 11690279The contact owns a 2020 Toyota Prius Prime. The contact stated while driving at approximately 40 MPH, the brake pedal was depressed while making a left turn onto another road, but the vehicle failed to slow down. The contact stated that the brake pedal was vibrating, and the vehicle felt like it was skidding on ice. The contact stated the vehicle maintained the position in lane but was not slowing down as intended. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.
NHTSA complaint 11645501I purchased Goodyear Assurance MaxLife 195/65 R 15 from Sam's Club in Kingston on August 2023. On [XXX] my tire blew out on the inner sidewall of my tire. When I spoke with an employee from the automotive department in Sam's Club about my tire, the person said " Let me guess, was it an Assurance MaxLife?" I said "yes, how did you know?" The employee said " this is like the 19th one with the same problem. I'm shocked their not a recall on them." So I paid for a new tire and the next day decide to check to if their was any recalls on the tires. I didn't find any. So I decided to make this report for others. Hope this help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11579669The car had about 8000 miles on it. It was parked in Garage the night before. In the morning the outside temperature was 39F. During my 30 minutes driving, the front defrost was turned on. Afterwards it was parked on driveway and at that time the windshield was fine. 6 hours later, I noticed a spiderweb like crack under the camera section on the front windshield. The crack was about 11 inch long. It looks like the glass could not handle the temperature change.
NHTSA complaint 11564758The right side outside mirror glass detached and fell off while driving down the road. There was no noticeable defect on the vehicle prior to this and no known reason for this to happen. The vehicle was operating normally and was not involved in any sort of unusual maneuvering or crash. Upon taking it to the Toyota dealership it was found that glass did in fact detach on its own and needed to replace the entire mirror mechanism. This is obviously a safety concern for the driver due to a required mirror missing and also a safety hazard that could impact another motorist by this glass flying and hitting another car.
NHTSA complaint 11538127The contact owns a 2020 Toyota Prius Prime. The contact stated that while driving slowly into a parking space the vehicle suddenly experience unintended acceleration and accelerated forward before crashing into a building. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. No injuries were reported. The vehicle was towed from the scene. No police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified. The VIN was not available. The failure mileage was 14,000. The contact stated that the car traveled approximately 29 feet when it accelerated forward. The car's front end was totaled.
NHTSA complaint 11496798I was driving yesterday on Freeway in the 2nd lane ,all of a sudden car went from drive to neutral,I didn't touch transmission gear lever and I put gas And it says it is on neutral N,I was in dangerous situation, the other cars were flying by,I put on hazard lights Slowly changed lanes because it was not on D drive mode,pulled it over to Shoulder applied brakes and shift to D Then proceeded back to freeway, I was very scare in this whole ordeal
NHTSA complaint 11479277The contact owns a 2020 Toyota Prius Prime. The contact stated that while coasting her vehicle into a parking spot at 2 MPH, the vehicle independently accelerated forward with her foot lightly on the accelerator pedal. The vehicle jumped the curb and crashed into two vehicles. The contact was uncertain if any warning lights illuminated on the instrument panel during the failure. The air bag did not deploy upon impact. Police were called to the scene; however, since no injuries or property damage were reported, they informed that contact that they would not be needed. The contact had the vehicle towed to an independent mechanic where it remained in their possession. A dealer was notified and offered no assistance. The manufacturer was also notified and informed her that she would receive a callback. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
NHTSA complaint 11449750I WAS DRIVING TO WORK INTO THE GARAGE. THE ENTRANCE OF THE GARAGE HAS A MILD INCLINE WITH A NARROW ENTRANCE AND I NORMALLY WILL SLOW DOWN SO I CAN STEEL THE CAR SLOWLY. I WAS GOING AT ABOUT 10 TO 15 MILE SPEED AND FELT A STALL FIRST AND THEN THE CAR WENT INTO ACCELERATED MODE ON ITS OWN. I FELT THE CAR WAS SHIFT TO A DIFFERENT GEAR ON ITS OWN UP TO 80 TO 100 MILES. I AM LUCKY THERE IS A CEMENT POLE IN FRONT OF ME AND THE CAR WENT RIGHT INTO THE POLE SMASHING THE LEFT SIDE(DRIVER SIDE OF THE CAR ) I HAVE TO STEP ON THE BREAK TO STOP THE CAR. IT ALL HAPPENED VERY QUICKLY WITHIN FEW MINUTES. I WAS LUCKY THERE WAS NO ONE IN FRONT OF ME AND I WAS NOT HURT. I NEVER HAD ISSUE WITH TOYOTA CAR AND THIS WAS THE FIRST TIME. I ACTUALLY HAD CAR IN THE DAY BEFORE FOR 15,000 MILES MAINTENANCE
NHTSA complaint 11396870THE OUTER SIDE OF MY R FRONT PASSENGER TIRE BLEW OUT IN TWO PLACES,(NOT NEAR THE TREAD AREA) WHILE DRIVING ON A GOOD HIGHWAY ROAD SURFACE APPROX 50 MPH. 3400 MILES TOTAL ON THE ODOMETER. NO BUMP WHEN I HEARD THE TIRE POP.
NHTSA complaint 11395976THE DISPLAY ON THE MEDIA-CONTROL UNIT WOULD SOMETIMES GO BLANK, IN PART OR ENTIRELY. THE TOUCHSCREEN ISSUES INTERFERED WITH DRIVERS' ABILITY TO USE HEAT, AIR CONDITIONING, DEFROST AND DEFOGGING SYSTEMS. THIS HAS HAPPENED AT LEAST 30 TIMES DURING THE PAST YEAR. THE LAST INCIDENT OCCURRED ON 01/13/2021. THIS HAPPENS WHILE IN MOTION. IT ALSO HAPPENED ON MY 2017 PRIUS PRIME MANY TIMES. THIS PROBLEM HAS BEEN REPORTED TO TOYOTA BY MANY OWNERS. NO SOLUTION HAS BEEN FORTHCOMING. THIS IS THE SAME ISSUE THAT PROMPTED THE CURRENT TESLA RECALL. THE PRIUS CHAT ONLINE SITE MENTIONS THIS TYPE OF ISSUE MANT TIMES.
NHTSA complaint 11394408I WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING.
NHTSA complaint 11376393MICE CHEWED THROUGH WIRES AND AIR FILTER, CAUSING DAMAGE TO THE HYBRID SYSTEM. THE CHECK HYBRID SYSTEM WARNING SIGN CAME ON AND THE CAR RUNNING ROUGH. TOYOTA DEALER CHARGED $13066.81 FOR THE DAMAGE.
NHTSA complaint 11374192TL* THE CONTACT OWNS A 2020 TOYOTA PRIUS PRIME. THE CONTACT STATED THAT HE PURCHASED AND INSTALLED A DASHBOARD COVER IN THE VEHICLE. THE CONTACT STATED THAT WHILE REVERSING, THE DASHBOARD COVER SHIFTED AND BLOCKED THE SENSOR FOR THE BACK OVER PREVENTION CAMERA, ALLOWING THE DISPLAY SCREEN TO GO DARK, CAUSING THE VEHICLE TO CRASH INTO A PARKED VEHICLE AT APPROXIMATELY 2 MPH. THE CONTACT STATED THAT THE SENSOR WAS USED TO DISTINGUISH BETWEEN DAYTIME AND NIGHTTIME DRIVING AND WOULD DIM OR BRIGHTEN THE DISPLAY SCREEN AS NEEDED. A POLICE REPORT WAS NOT FILED. THERE WAS NO INJURY SUSTAINED BY EITHER THE CONTACT OR THE OCCUPANT OF THE OTHER VEHICLE. ADDITIONALLY, THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS, THE DISPLAY SCREEN INADVERTENTLY AND INTERMITTENTLY REBOOTED AND THE INFOTAINMENT SOFTWARE UPDATED. THE FAILURE RECURRED ON FIVE SEPARATE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE RADIO, GPS AND CLIMATE CONTROL FUNCTIONS BECAME INOPERABLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED OR INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
NHTSA complaint 11366541FROST DEVELOPING ON THE INSIDE OF WINDSHIELD ON MULTIPLE DAYS IN DIFFERENT LOCATIONS. AT HOME AND AT WORK DURING THE DAY TIME AND AT NIGHT. TAKES 20 MINUTES OR MORE TO DEFROST.
NHTSA complaint 11307964ON MULTIPLE OCCASIONS, FROST DEVELOPING ON THE INSIDE OF THE WINDSHIELD WHILE VEHICLE PARKED IN THE PARKING LOT AT WORK 2 TIMES(JAN 17TH AND THE 30TH AT HOME AND AT WORK IN THE MORNING AND AFTER WORK) AND ANOTHER TIME WHILE VEHICLE PARKED AT HOME IN THE DRIVEWAY. IT TAKES 20 OR MORE MINUTES TO DEFROST THE WINDSHIELD.THE WIPERS CAUSE VISIBILITY PROBLEMS DUE TO THE WATER AND SNOW TURNING TO ICE.
NHTSA complaint 11307961Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.