Complaints over time
Complaints about the 2019 VAN Hool CX45 peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 VAN Hool CX45
Bus, diesel, built in North Macedonia. Owner complaints on file from Apr 7, 2023 to Apr 7, 2023.
Recall campaigns covering this model year27,675 vehicles or units across those campaigns
Owner complaints1Below the median 2019 bus
Severity index0.02019 buss average 12.5
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2019 VAN Hool CX45 name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2019 VAN Hool CX45
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-191 | Mar 26, 2026 | Front entrance door may have the incorrect glaze on the lower curb view window | Visibility and wipers | 6,994 | Repair or modification |
| 21V-385 | May 25, 2021 | Van Hool N.V | Fuel system | 681 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 VAN Hool CX45
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Apr 7, 2023Failure Apr 7, 2023Caseyville, ILEmission control
I am writing to you on behalf of our company and the other 2000 Motorcoach operators that make up the motorcoach industry in the United States. This letter is to inform you of an extremely negligent issue related to safety risks that have been effecting our industry for quite some time and was recently over ruled by EPA. Since 2008 Heavy Duty Diesel Engines have been subject to lower emission standards and have been fitted with SCR systems to help reduce emission output. We are very committed to reducing emission, but the original ruling placed an undue burden on operators to diagnose and fix and SCR related trouble code within 4 hours before a vehicle is crippled “derated” to 5 mph while operating. Our industry expressed great concern and since this was mandated by the EPA we had to conform to the rule. However, last year we worked with EPA to develop are more appropriate “derate schedule” that would give us flexibility and more time to make the needed repair. It is almost impossible to find service facilities to repair while on the road. Most of our passengers travel long distances and many times through the night in remote areas. EPA recognized the dangers and hazards this puts us and our passenger safety at risk. So, EPA wisely rewrote the ruling giving us 80 hours prior to experiencing a derate. We were content with what was given, however there is now an added challenge that we are facing and hoping you can offer your input in regards to this subject. Now the EPA has permitted field fixes to recalibrate, we approached the Engine Manufacturers, who have out right denied the recommended changes. We feel this is extremely careless and threatens our passenger safety. We are carrying up to 56 passengers, mostly school aged children and academic/athletic groups. To suddenly slow a passenger vehicle down due to a faulty sensor is just an accident waiting to happen. If and WHEN and accident happens, that results in injury or deaths, we believe the eng
NHTSA complaint 11515965
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
47 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SB2509 Aug 25, 2025 · Service Bulletin/Repair Instructions
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA. - SB2508 Aug 25, 2025 · Service Bulletin/Repair Instructions
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA - SB2501 Jul 8, 2025 · Service Bulletin/Repair Instructions
The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and … - SB2485 Jul 8, 2025 · Service Bulletin/Repair Instructions
The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous r… - SB2497 Jun 25, 2025 · Service Bulletin/Repair Instructions
Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle. - SB2494 May 12, 2025 · Service Bulletin/Repair Instructions
INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings - SB2262B May 12, 2025 · Service Bulletin/Repair Instructions
TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as… - SB2193 Mar 31, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides step-by-step instructions on how to remove and install the radiator of the engine cooling system. - SB1789A Mar 14, 2025 · Service Bulletin/Repair Instructions
DESCRIPTION VDL Van Hool has released Adaptive Cruise Control (ACC) in combination with Collision Mitigation System (CMS) as an option for above mentioned vehic - SB2372B Jan 17, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the … - SB2468 Jan 23, 2025 · Service Bulletin/Repair Instructions
Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifes… - SB2372a Nov 7, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the C… - SB2372 Jan 8, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the… - SB2394 Dec 14, 2023 · Service Bulletin/Repair Instructions
DESCRIPTION Van Hool has been informed about a harmless phenomenon regarding the front entrance door when the air suspension raising system is activated. Investigation has shown that when the raising system is activated, air is pulled out of the front … - SB2307 Oct 16, 2023 · Service Bulletin/Repair Instructions
DESCRIPTION: Van Hool has determined that some of the seven fasteners securing the automatic belt tensioner base plate are subject to slackening. Tests have shown that these fasteners must be installed with Loctite 243 and tightened to a torque of 90 ±… - SB230 Sep 12, 2023 · Service Bulletin/Repair Instructions
SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans located at the inside … - SB2305 Jun 7, 2023 · Service Bulletin/Repair Instructions
Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in this service bulletin. - SB2276 Apr 24, 2023 · Service Bulletin/Repair Instructions
Incorrect position of high-pressure switch and test connection on refrigerant compressor discharge service valve Van Hool has determined that the position of the high-pressure switch and the test connection on the refrigerant compressor discharge servic… - SB2255 Jan 3, 2023 · Service Bulletin/Repair Instructions
Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no… - SB1709 Aug 31, 2022 · Service Bulletin/Repair Instructions
Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is inst… - SB2128 Mar 8, 2022 · Service Bulletin/Repair Instructions
Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit. - SB2094 Feb 14, 2022 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the g… - SB2039A Nov 19, 2021 · Service Bulletin/Repair Instructions
Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102… - SB1856 Mar 24, 2022 · Service Bulletin/Repair Instructions
Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance … - SB1319 Apr 22, 2016 · Service Bulletin/Repair Instructions
To change condenser fan relay 660752034 by relay 660762200. - SB1285 Mar 4, 2016 · Service Bulletin/Repair Instructions
To check anchorage of passenger seats. - SB2039 Aug 16, 2021 · Service Bulletin/Repair Instructions
SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will r… - SB1961 Mar 3, 2021 · Service Bulletin/Repair Instructions
Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill. - SB1702 Jun 2, 2020 · Service Bulletin/Repair Instructions
Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is pr… - MIC-VANH-090820 Sep 8, 2020 · Service Bulletin/Repair Instructions
Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020. - SB1826 Jun 2, 2020 · Service Bulletin/Repair Instructions
Service Information Bulletin: The purpose of this bulletin is to inform you about how to align the cooling fan drive. This should be performed every time components of the fan drive have been removed, and when evidence of contact damage has been noticed o… - SB1763 May 13, 2020 · Service Bulletin/Repair Instructions
Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door. - SB1796 May 13, 2020 · Service Bulletin/Repair Instructions
Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the be… - SB1777 May 13, 2020 · Service Bulletin/Repair Instructions
Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axl… - SB1744 Feb 18, 2020 · Service Bulletin/Repair Instructions
Field Change Program: It has come to the attention of Van Hool that the fire suppression system, when activated while driving, shuts down the engine after 15 seconds. As a result of this, the door brake is automatically applied. To prevent this from happe… - SB1585 Mar 4, 2020 · Service Bulletin/Repair Instructions
Transmission refuses to shift into gear after a low air pressure. The Field Change program, subject of this bulletin, applies to vehicles equipped with a Detroit Diesel DD13 EPA 16 engine in combination with an Allison WTB500 FuelSense 2-transmission. It ha… - SB1508 Mar 4, 2020 · Service Bulletin/Repair Instructions
Transmission refuses to shift into gear after a low air pressure condition. It has come to the attention of Van Hool that on the CX35, CX45, TX45 and TDX25 with Cummins EPA2013/EPA2016 engines and Allison transmission that the transmission sometimes refuses… - WP1107 Dec 2, 2019 · Service Bulletin/Repair Instructions
To retrofit from Iteris to Wabco LDW2 lane departure warning system. Van Hool has released a work procedure to assist ABC Companies in successfully retrofitting a CX45 coach factory equipped with an Iteris LDW system to a Wabco LDW2 system. The reason for t… - SB1634 Dec 2, 2019 · Service Bulletin/Repair Instructions
Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new t… - SB1667 Oct 3, 2019 · Service Bulletin/Repair Instructions
To replace fastening system of wheel-suspension arm articulations. Owners and operators of CX35 and CX45 vehicles are asked to first check which type of fastening system is used and, in case of a M20 fastening system, to replace it by a M18 fastening system… - SB1645 Jun 3, 2019 · Service Bulletin/Repair Instructions
To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly. - SB1595A Jan 30, 2019 · Service Bulletin/Repair Instructions
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulleti… - SB1580 Feb 7, 2019 · Service Bulletin/Repair Instructions
California proposition 65 decal. Vehicles delivered to the State of California from January 2018 onwards must have the California proposition 65 decal installed at the inside of the vehicle near the upper right or left corner of the driver's window. - SB1577 Feb 18, 2019 · Service Bulletin/Repair Instructions
To change and reroute alternator ground cables. It has been reported that ground cables of both AC172 alternators are too close to the exhaust pipe and turbocharger. The ground cables insulation might suffer damage due to excessive heat. - SB1560 Feb 8, 2019 · Service Bulletin/Repair Instructions
Improper operating coolant surge tank filler cap. We received a number of complaints regarding frequent coolant loss at the overflow line of the coolant surge tank filler cap. Tests have shown that this is due to the installation of a batch of improper oper… - SB1299B Feb 5, 2019 · Service Bulletin/Repair Instructions
Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut and washer … - SB1595 Jan 25, 2019 · Service Bulletin/Repair Instructions
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system.
Source: NHTSA manufacturer communications files.