AutoStatsIQ
Data through Oct 2026
Model year

2020 VAN Hool CX45

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (0)Bulletins (51)
Recall campaigns covering this model year27,133 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 VAN Hool CX45 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2020 VAN Hool CX45

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 VAN Hool CX45
CampaignFiledSubjectComponentVehiclesRemedy
26V-191Mar 26, 2026Front entrance door may have the incorrect glaze on the lower curb view windowVisibility and wipers6,994Repair or modification
21V-995Dec 20, 2021Van Hool N.VFuel system139Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 VAN Hool CX45

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    51 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • SB2509 Aug 25, 2025 · Service Bulletin/Repair Instructions
      On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.
    • SB2508 Aug 25, 2025 · Service Bulletin/Repair Instructions
      On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA
    • SB2501 Jul 8, 2025 · Service Bulletin/Repair Instructions
      The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and …
    • SB2485 Jul 8, 2025 · Service Bulletin/Repair Instructions
      The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous r…
    • SB2497 Jun 25, 2025 · Service Bulletin/Repair Instructions
      Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
    • SB2494 May 12, 2025 · Service Bulletin/Repair Instructions
      INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings
    • SB2262B May 12, 2025 · Service Bulletin/Repair Instructions
      TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as…
    • SB2193 Mar 31, 2025 · Service Bulletin/Repair Instructions
      This service bulletin provides step-by-step instructions on how to remove and install the radiator of the engine cooling system.
    • SB1789A Mar 14, 2025 · Service Bulletin/Repair Instructions
      DESCRIPTION VDL Van Hool has released Adaptive Cruise Control (ACC) in combination with Collision Mitigation System (CMS) as an option for above mentioned vehic
    • SB2372B Jan 17, 2025 · Service Bulletin/Repair Instructions
      This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the …
    • SB2468 Jan 23, 2025 · Service Bulletin/Repair Instructions
      Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifes…
    • SB2372a Nov 7, 2024 · Service Bulletin/Repair Instructions
      This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the C…
    • SB1564 Feb 7, 2024 · Service Bulletin/Repair Instructions
      an Hool feels very strongly about quality and constantly focuses on product improvement. This is why we would like to ask you to provide us with the correct information as quickly as possible when filing a warranty request. A fully documented diagnostic…
    • SB2372 Jan 8, 2024 · Service Bulletin/Repair Instructions
      This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the…
    • SB2394 Dec 14, 2023 · Service Bulletin/Repair Instructions
      DESCRIPTION Van Hool has been informed about a harmless phenomenon regarding the front entrance door when the air suspension raising system is activated. Investigation has shown that when the raising system is activated, air is pulled out of the front …
    • SB2307 Oct 16, 2023 · Service Bulletin/Repair Instructions
      DESCRIPTION: Van Hool has determined that some of the seven fasteners securing the automatic belt tensioner base plate are subject to slackening. Tests have shown that these fasteners must be installed with Loctite 243 and tightened to a torque of 90 ±…
    • SB230 Sep 12, 2023 · Service Bulletin/Repair Instructions
      SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans located at the inside …
    • SB2305 Jun 7, 2023 · Service Bulletin/Repair Instructions
      Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in this service bulletin.
    • SB2276 Apr 24, 2023 · Service Bulletin/Repair Instructions
      Incorrect position of high-pressure switch and test connection on refrigerant compressor discharge service valve Van Hool has determined that the position of the high-pressure switch and the test connection on the refrigerant compressor discharge servic…
    • SB2255 Jan 3, 2023 · Service Bulletin/Repair Instructions
      Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no…
    • SB1709 Aug 31, 2022 · Service Bulletin/Repair Instructions
      Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is inst…
    • SB2128 Mar 8, 2022 · Service Bulletin/Repair Instructions
      Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.
    • SB2113 Mar 5, 2022 · Service Bulletin/Repair Instructions
      Product Improvement: Introduction of new mounting bracket for magnet on engine compartment rear door (starting inhibition system) Van Hool has released an improved mounting bracket for magnet of the starting inhibition system. The starting inhibition syste…
    • SB2094 Feb 14, 2022 · Service Bulletin/Repair Instructions
      Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the g…
    • SB2072 Feb 2, 2022 · Service Bulletin/Repair Instructions
      Field Change Program: Check refrigerant compressor wiring A rubber protection will be added at the top of the plate that holds the connectors. Missing plug seals will be added to the back of the 4-pin connector and the missing connector socket to the open …
    • SB2039A Nov 19, 2021 · Service Bulletin/Repair Instructions
      Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102…
    • SB1856 Mar 24, 2022 · Service Bulletin/Repair Instructions
      Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance …
    • SB1847A Jan 26, 2022 · Service Bulletin/Repair Instructions
      Field Change Program: Optimization of driver's cab climate control system operation Van Hool is conducting a Field Change Program at which the original temperature sensor will be disconnected, and a new one will be installed.
    • SB1319 Apr 22, 2016 · Service Bulletin/Repair Instructions
      To change condenser fan relay 660752034 by relay 660762200.
    • SB1285 Mar 4, 2016 · Service Bulletin/Repair Instructions
      To check anchorage of passenger seats.
    • SB2039 Aug 16, 2021 · Service Bulletin/Repair Instructions
      SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will r…
    • SB1961 Mar 3, 2021 · Service Bulletin/Repair Instructions
      Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
    • SB1900A Dec 15, 2020 · Service Bulletin/Repair Instructions
      Product Improvement Bulletin: As from the following units onwards (CX35, MY2020:49983; CX45, MY2020: 81456; TX45, MY2020: 41718), vehicles are factory fitted with a FT6000SC circulating pump instead of the previously installed FT5000 circulating pump.
    • SB1789 Dec 9, 2020 · Service Bulletin/Repair Instructions
      Product Improvement Service Bulletin: To retrofit with Adaptive Cruise Control (ACC) and Collision Mitigation System (CMS) Van Hool has released ACC in combination with CMS as an option
    • WP1151 Dec 10, 2020 · Service Bulletin/Repair Instructions
      Work Procedure: To load new program and parameters into digital instrument panel (MVP) (Informative)
    • WP1250A Dec 22, 2020 · Service Bulletin/Repair Instructions
      Work Procedure: To retrofit with Collision Mitigation System (CMS) and Adaptive Cruise Control (ACC). ADDENDUM TO SERVICE BULLETIN SB1789: This work procedure should be read together with service bulletin SB1789.
    • WP1178 Dec 3, 2020 · Service Bulletin/Repair Instructions
      Work Procedure: To set odometer reading (Informative)
    • SB1900 Nov 17, 2020 · Service Bulletin/Repair Instructions
      Product Improvement Bulletin: As from the following units onwards (CX35, MY2020: 49983; CX45, MY2020: 81456; TX45, MY2020: 41718), vehicles are factory fitted with a FT6000SC circulating pump instead of the previously installed FT5000 circulating pump.
    • SB1702 Jun 2, 2020 · Service Bulletin/Repair Instructions
      Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is pr…
    • SB1847 Sep 3, 2020 · Service Bulletin/Repair Instructions
      Van Hool has received some complaints about the temperature control in the driver’s cab. Investigation has shown that these vehicles have left the factory with a driver’s cab climate control unit outlet temperature sensor that is not compatible with the das…
    • MIC-VANH-090820 Sep 8, 2020 · Service Bulletin/Repair Instructions
      Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
    • SB1826 Jun 2, 2020 · Service Bulletin/Repair Instructions
      Service Information Bulletin: The purpose of this bulletin is to inform you about how to align the cooling fan drive. This should be performed every time components of the fan drive have been removed, and when evidence of contact damage has been noticed o…
    • SB1796 May 13, 2020 · Service Bulletin/Repair Instructions
      Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the be…
    • SB1777 May 13, 2020 · Service Bulletin/Repair Instructions
      Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axl…
    • WP1154 Feb 3, 2020 · Service Bulletin/Repair Instructions
      To replace alternators in CX45 and TX45 with Cummins X12 engine. This work procedure is applicable to vehicles with Cummins X12 engine.
    • WP1153 Feb 3, 2020 · Service Bulletin/Repair Instructions
      To replace windshield wiper motor. This work procedure gives step-by-step instructions about replacing the windshield wiper motor on CX45's.
    • SB1627 Jan 2, 2020 · Service Bulletin/Repair Instructions
      Introduction of a DEF tank filler cap unit with integrated de-aeration valve. Van Hool has switched over to a new type of DEF tank filler cap unit from MY2020 vehicles onwards. The new DEF tank filler cap unit is equipped with an integrated de-aeration valv…
    • WP1169 Dec 2, 2019 · Service Bulletin/Repair Instructions
      To modify electrical supply for regeneration buttons. Van Hool has been informed by ABC about a problem with the electrical supply of the regeneration buttons located on the control panel in the engine compartment. To address this issue, ABC Companies shoul…
    • SB1634 Dec 2, 2019 · Service Bulletin/Repair Instructions
      Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new t…
    • WP1144B Oct 25, 2019 · Service Bulletin/Repair Instructions
      Optimization of instrument panel wake-up circuit. Van Hool has found a problem in the wake-up process of the new digital instrument panel. To address this issue, ABC Companies should modify the above mentioned vehicles before delivery according to the step-…
    • WP1160A Oct 23, 2019 · Service Bulletin/Repair Instructions
      Replacement of pull-down resistors in interior lighting circuit. Van Hool has noticed a problem with the heat dissipation of the pull-down resistors used in the interior lighting electrical circuits. To address this issue, ABC Companies should modify the ab…
    Source: NHTSA manufacturer communications files.
    About service bulletins