Complaints over time
Complaints about the 2019 Western Star 5700 peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Western Star 5700
Truck, diesel, 6x4, built in United States. Owner complaints on file from Jul 2, 2018 to Jul 2, 2018.
Recall campaigns covering this model year1456k vehicles or units across those campaigns
Owner complaints1Close to the median 2019 truck
Severity index0.02019 trucks average 4.3
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2019 Western Star 5700 name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
14 recall campaigns cover the 2019 Western Star 5700
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-882 | Nov 12, 2021 | Affected trucks have a power stud that passes through the bulkhead | Electrical system | 6,100 | Part replacement |
| 21V-206 | Mar 24, 2021 | Ground harness wiring may be undersized and may cause a connector to melt | Electrical system | 5,111 | Part replacement |
| 20V-642 | Oct 16, 2020 | Internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly | Powertrain | 4,329 | Software update |
| 20V-281 | May 18, 2020 | Particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness | Electrical system | 2,987 | Part replacement |
| 20V-127 | Mar 3, 2020 | Brake caliper mounting bolts may have been insufficiently tightened | Brakes | 2,585 | Repair or modification |
| 19V-792 | Nov 4, 2019 | Due to improper adhesive, the vent window may detach from the vehicle | Visibility and wipers | 2,725 | Part replacement |
| 19V-722 | Oct 10, 2019 | Adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges | Structure | 2,547 | Repair or modification |
| 19V-367 | May 14, 2019 | Brake caliper mounting bolts may have been insufficiently tightened | Brakes | 253 | Repair or modification |
| 18V-913 | Dec 19, 2018 | Affected vehicles may have loose steering and tie rod arm bolts | Steering | 501 | Repair or modification |
| 18V-903 | Dec 19, 2018 | Internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement | Powertrain | 6,795 | Software update |
| 18V-703 | Oct 5, 2018 | Brake caliper mounting bolts may have been insufficiently tightened | Brakes | 5,534 | Repair or modification |
| 18V-699 | Oct 5, 2018 | Steering wheel on these vehicles may loosen over time and the steering wheel may detach from the steering column | Steering | 622 | Repair or modification |
| 18V-353 | May 29, 2018 | Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen | Brakes | 8,741 | Repair or modification |
| 18V-191 | Mar 26, 2018 | Affected trucks have a power stud that passes through the bulkhead | Electrical system | 7,128 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Western Star 5700
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 2, 2018Failure Jun 11, 20184,000 milesNewton, WIService brakes, Hydraulic, Lugs/nuts/bolts/studs
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
NHTSA complaint 11105104
Source: NHTSA ODI complaints file.
Investigations
3 NHTSA investigations on file
- DP26002 Defect petition, Wheels
Redundant wheel fastener locking mechanism
Opened Mar 4, 2026, closed Aug 13, 2026 - EA25006 Engineering analysis, Driver assistance
Automatic Emergency Braking Errors
Opened Oct 23, 2025, still open - PE23010 Preliminary evaluation, Driver assistance
Automatic Emergency Braking Errors
Opened May 26, 2023, closed Oct 23, 2025
Source: NHTSA ODI investigations file.
Service bulletins
294 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- PB-47-900-WST Jun 1, 2026 · Service Bulletin/Repair Instructions
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals - TSB26-008-WST Apr 30, 2025 · Service Bulletin/Repair Instructions
Service Solution for DT12 Oil Plug Ports - CXA 3_25_NOx Mar 20, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 2_25_Turbo Oil Drain Feb 20, 2025 · Other
CX Advocate for turbo oil drain cracking - CXA 2_25_NOx Feb 20, 2025 · Other
CX Advocate for NOx conversion low faults - SS778-WST Jan 14, 2025 · Other
Service Solution for Power Steering Reservoir Fill Cap Venting - CXA 1_16_Turbo Oil Drain Jan 16, 2025 · Other
CX Advocate for turbo oil drain cracking - CXA 1_16_NOx Jan 16, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 1_16_GATS2.4 Jan 16, 2025 · Other
CX Advocate for GATS2.4 being expanding to DD15 - CXA 1_16_DD13 Altitude Jan 16, 2025 · Other
CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault. - CXA 1_16_CARB Truck Chec Jan 16, 2025 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - CXA 11_21_CARB Truck Chec Nov 21, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - WI24-019 Nov 11, 2024 · Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates - CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - SS1023366-Detroit Oct 1, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - SS1023366-Detroit Sep 16, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - ICI24-031 Aug 15, 2024 · Other
Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended. Field Service Campaign D23M3 - GHG17 DETROITTM DD16® Vibration Damper Replacement has been extended for an additional 6 months. - CXA 7_24_NOx Jul 18, 2024 · Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. - CXA 06_24_Clutch Bolts Jun 21, 2024 · Other
CX Advocate communication for clutch bolts - CXA 06_24_NOx Jun 21, 2024 · Other
CX Advocate communication for NOx conversion low faults - VSWP Customer Letter May 21, 2024 · Other
Customer letter regarding variable speed water pump. - TSB35-023-WST May 29, 2024 · Service Bulletin/Repair Instructions
Technical Service Bulletin for New Final Drive Over Heat Diagnostic - SBW83-030 Jun 27, 2022 · Service Bulletin/Repair Instructions
Updated Western Star Service Bulletin for HVAC Actuator Replacement - ICI22-017 Apr 13, 2022 · Service Bulletin/Repair Instructions
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an add… - SBW49-020 Feb 15, 2022 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for DEF Connector Reinforcement Caps - SBW41-002 Jan 6, 2022 · Service Bulletin/Repair Instructions
Revised Western Star Service Bulletin for Drive Line Vibration. Minor note: added an update of document previously submitted. The related VMRS codes are added - ICI21-030 Oct 18, 2021 · Service Bulletin/Repair Instructions
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released. - SBW54-080 Jun 10, 2021 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. - SS708-WST2021 Jun 11, 2021 · Service Bulletin/Repair Instructions
Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700. - SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... - WSTCAE176-2020 Aug 20, 2020 · Service Bulletin/Repair Instructions
Removable Front Tow Hook Changes - WSTCAE170-2019 Jan 17, 2019 · Service Bulletin/Repair Instructions
New Valeo A/C Compressor - SBW98003 Dec 1, 2016 · Service Bulletin/Repair Instructions
Paint Peeling, Hood. - SS701-WST2021 Apr 29, 2021 · Service Bulletin/Repair Instructions
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes. - D21M1 Apr 19, 2021 · Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in order to reseal t… - 16TS-08REV Apr 19, 2021 · Service Bulletin/Repair Instructions
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change. - WI21-009 Apr 19, 2021 · Service Bulletin/Repair Instructions
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021. - WI21-008 Apr 6, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021. - DT12 Trans Chafe Mar 10, 2021 · Service Bulletin/Repair Instructions
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Mo… - D21M3 Mar 16, 2021 · Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Gear Grind During Downshift Software Update. - WP60-100 Mar 10, 2021 · Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Univers… - SBW54-057 Oct 27, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved t… - WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims. - WI21-004 Feb 1, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12… - 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest … - ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a… - WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines. - WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi… - TechTalk7309 Jan 14, 2021 · Service Bulletin/Repair Instructions
TechTalk discussion on Fault Code 520342-17. - TechTalk7394 Jan 7, 2021 · Service Bulletin/Repair Instructions
Tech Talk discussion on 2019 Western Start Door Speakers INOP. Also discusses Speaker interrupts for 2018 M2. - 21TS-01 Jan 25, 2021 · Service Bulletin/Repair Instructions
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two … - 21TS-03 Jan 25, 2021 · Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertre… - WI21-003 Jan 25, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has t… - Techtalk7309 Dec 23, 2020 · Service Bulletin/Repair Instructions
Tech Talk continued discussion on Fault Code 520342-17. - SBW35-018 Dec 17, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O… - SBW42-014 Dec 17, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Access to Front Brake Zerk Fittings. Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication. - WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re… - WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa… - 18SP744 Nov 30, 2020 · Service Bulletin/Repair Instructions
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit. - SBW26-005 Nov 30, 2020 · Service Bulletin/Repair Instructions
Revised Western Star Service Bulletin forDT12 PTO Upfit. This bulletin replaces the version dated 09/23/2019. DDCSN and Power Service Literature references have been removed.
Source: NHTSA manufacturer communications files.