Complaints over time
Complaints about the 2022 Western Star 5700 peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2022 Western Star 5700
Heavy truck, diesel, 6x4, built in United States. Owner complaints on file from Jun 1, 2023 to Jun 1, 2023.
Recall campaigns covering this model year321k vehicles or units across those campaigns
Owner complaints1Below the median 2022 heavy truck
Severity index100.02022 heavy trucks average 20.6
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2022 Western Star 5700 name driver assistance
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2022 Western Star 5700
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-338 | May 16, 2022 | Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded | Equipment | 185 | Part replacement |
| 21V-369 | May 19, 2021 | Tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach | Steering | 8,482 | Part replacement |
| 21V-256 | Apr 12, 2021 | Steering arm and tie rod bolts may have a defective seam that can fracture | Steering | 12,470 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2022 Western Star 5700
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 1, 2023Failure Feb 23, 2023Homosassa, FLAutomatic emergency braking, Service brakes, Vehicle speed control2 injured
We ordered a Western Star WITHOUT collision mitigation and when we got the truck it had a WABCO CMS. We have had nothing but problems of hard breaking on overpasses and bridges and false readings of cars on the other side of highway. The truck has been in FYDA Freightliner for about a month total and they "can't find anything wrong". Their suggestion was us to remove a bullguard and drive a few runs without it. The truck is inconsistent with it's safety feature, which again we have complained about since day ONE since we didn't want it to begin with.
NHTSA complaint 11524877
Source: NHTSA ODI complaints file.
Investigations
2 NHTSA investigations on file
- EA25006 Engineering analysis, Driver assistance
Automatic Emergency Braking Errors
Opened Oct 23, 2025, still open - PE23010 Preliminary evaluation, Driver assistance
Automatic Emergency Braking Errors
Opened May 26, 2023, closed Oct 23, 2025
Source: NHTSA ODI investigations file.
Service bulletins
61 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- PB-47-900-WST Jun 1, 2026 · Service Bulletin/Repair Instructions
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals - CXA 03_26_Surge Tank Mar 19, 2026 · Other
CX Advocate for discolored coolant surge tanks (24CSA-20) - TSB-32-020-WST Oct 17, 2025 · Service Bulletin/Repair Instructions
Technical Service Bulletin for TufTrac M12 Bolts - CXA_10_25_Tech Questions Oct 16, 2025 · Other
CX Advocate for technical questions/issues raised - CXA_10_25_Conmet Oil Pan Oct 16, 2025 · Other
CX Advocate for ConMet Oil Pan Insert Additional Issues - CXA_9_25_Tech Questions Sep 18, 2025 · Other
CX Advocate for technical questions/issues raised - CXA_8_25_Tech Questions Aug 21, 2025 · Other
CX Advocate for technical questions/issues raised - 24CSA-19Rev Aug 15, 2025 · Other
Revised Customer Service Annoucement for No Trouble Found Heavy Duty Engine Product (HDEP) Oil Separator Leaks - TSB26-008-WST Apr 30, 2025 · Service Bulletin/Repair Instructions
Service Solution for DT12 Oil Plug Ports - CXA 4_25_DPF Outlet Temp Apr 17, 2025 · Other
CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES - CXA 3_25_NOx Mar 20, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 3_25_DPF Outlet Temp Mar 20, 2025 · Other
CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES - CXA 2_25_NOx Feb 20, 2025 · Other
CX Advocate for NOx conversion low faults - TSB01-001-DDC Feb 5, 2025 · Service Bulletin/Repair Instructions
Technical Service Bulletin for GHG17 and Newer DD Platform Heavy Duty Oil Pan Drain Plug Inserts - SS778-WST Jan 14, 2025 · Other
Service Solution for Power Steering Reservoir Fill Cap Venting - CXA 1_16_NOx Jan 16, 2025 · Other
CX Advocate for NOx conversion low faults - WI24-019 Nov 11, 2024 · Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates - SS1023366-Detroit Oct 1, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - 24CSA-20 Oct 7, 2024 · Service Bulletin/Repair Instructions
Customer Service Annoucement for Discolored Coolant Surge Tank on Heavy Duty Engine Product (HDEP) - 24CSA-19 Oct 7, 2024 · Other
Customer Service Annoucement for Heavy-Duty Engine Product (HDEP) Oil Separator Leaks - SS1023366-Detroit Sep 16, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - CXA 8_24_Conmet Oil Pan Aug 15, 2024 · Other
CX Advocate for ConMet Oil Pan Insert Additional Failures - CXA 7_24_NOx Jul 18, 2024 · Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. - CXA 7_24_DPF Outlet Temp Jul 18, 2024 · Other
CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES - CXA 7_24_Conmet Oil Pan Jul 18, 2024 · Other
CX Advocate for ConMet Oil Pan Insert Additional Failures - CXA 06_24_Clutch Bolts Jun 21, 2024 · Other
CX Advocate communication for clutch bolts - CXA 06_24_NOx Jun 21, 2024 · Other
CX Advocate communication for NOx conversion low faults - VSWP Customer Letter May 21, 2024 · Other
Customer letter regarding variable speed water pump. - TSB35-023-WST May 29, 2024 · Service Bulletin/Repair Instructions
Technical Service Bulletin for New Final Drive Over Heat Diagnostic - SS3144-FTL Apr 25, 2024 · Service Bulletin/Repair Instructions
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller - SF658 Mar 7, 2023 · Service Bulletin/Repair Instructions
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Resubmitting to fix a table formatting issue. - SF658 Feb 8, 2023 · Service Bulletin/Repair Instructions
Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU. REVISION: The bulletin has been revised to add additional work instruction steps to remedy errors encountered during the flashing process. - SF658 Jan 12, 2023 · Service Bulletin/Repair Instructions
Revised Field Service Campaign for Integrated Predictive Powertrain Control ECU - ICI23-001 Jan 12, 2023 · Service Bulletin/Repair Instructions
Important Campaign Information Letter for SF658 Revised Bulletin, Intelligent Powertrain Management ECU - SF658 Nov 7, 2022 · Service Bulletin/Repair Instructions
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Certain vehicles requesting Intelligent Powertrain Management, were shipped without the Integrated Predictive Powertrain Control (IPPC) module required to enable the feature. The IPPC … - SS3097-FTL2022 Apr 25, 2022 · Service Bulletin/Repair Instructions
Service Solution for ShipShort Intelligent Powertrain Management (IPM). Due to electronic control supply shortages, vehicles shipped without the Intelligent Powertrain Predictive Cruise (IPPC) module. The purpose of the IPPC module is to improve fuel effici… - ICI22-017 Apr 13, 2022 · Service Bulletin/Repair Instructions
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an add… - SBW49-020 Feb 15, 2022 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for DEF Connector Reinforcement Caps - MYCOM_032521-1 Mar 25, 2021 · Service Bulletin/Repair Instructions
Freightliner and Western Star Production Schedule Update Freightliner Cascadia & Western Star 4700, 49X and 5700XE Production Schedule Update We recently communicated to our Freightliner Trucks dealer distribution network the rolling production delays for… - PTP PAINT UPDT Aug 19, 2021 · Service Bulletin/Repair Instructions
Portland Truck Plant Paint Update - WST182 The Portland Truck Plant schedule is full through the end of 2021 for Western Star 4700, 4800, 4900, and 6900 models; the plant has also reached the maximum paint process capacity for multi-color and custom paint … - SF631 Jul 1, 2021 · Service Bulletin/Repair Instructions
Field Service Campaign for Detroit Diesel Engine Fan Activation with A/C. On certain Freightliner and Western Star vehicles with Detroit Diesel engines, the engine fan fails to activate when the A/C pressure switch circuit is opened, resulting in poor A/C c… - SBW54-080 Jun 10, 2021 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. - SS708-WST2021 Jun 11, 2021 · Service Bulletin/Repair Instructions
Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700. - CALWS31-001 Jun 16, 2021 · Service Bulletin/Repair Instructions
Customer Advisory Letter for 4-Hook Chain Hanger Replacement. - PM Sensor Shrtg May 18, 2021 · Service Bulletin/Repair Instructions
Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: â¢DD15 Gen 5 (Ga… - SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... - DTSGA May 28, 2021 · Service Bulletin/Repair Instructions
Dealer communication concerning the semiconductor and microprocessor shortages affecting the ordering of Detroit Side Guard Assist (SGA). - SBW98003 Dec 1, 2016 · Service Bulletin/Repair Instructions
Paint Peeling, Hood. - SS701-WST2021 Apr 29, 2021 · Service Bulletin/Repair Instructions
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes. - D21M1 Apr 19, 2021 · Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in order to reseal t… - WI21-008 Apr 6, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021. - DT12 Trans Chafe Mar 10, 2021 · Service Bulletin/Repair Instructions
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Mo… - WP60-100 Mar 10, 2021 · Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Univers… - SBW54-057 Oct 27, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved t… - WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims. - 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest … - 20TS-07REV Feb 19, 2021 · Service Bulletin/Repair Instructions
Revised Technical Service Letter for Cold Weather Faults on GHG17/21 DD13 with MCM Software Version 14. Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 2019. This is due t… - ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a… - WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines. - WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
Source: NHTSA manufacturer communications files.