Complaints over time
Complaints about the 2014 Zero SR peaked in 2019, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2014 Zero SR
Motorcycle, electric, built in United States. Owner complaints on file from Dec 6, 2019 to Dec 6, 2019.
Recall campaigns covering this model year194 vehicles or units across those campaigns
Owner complaints1Below the median 2014 motorcycle
Severity index100.02014 motorcycles average 6.9
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2014 Zero SR name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2014 Zero SR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 14V-119 | Mar 12, 2014 | Due to a possible manufacturing defect, the motor rotor may contact the stator while riding | Engine and cooling | 94 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2014 Zero SR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Dec 6, 2019Failure Dec 4, 20192,100 milesTEL Aviv, CAElectrical system, Engine, Exterior lightingCrash
I COULD HAVE DIED. FOR 7 MONTHS MY 2014 ZERO SR HAS BEEN WAITING ON ZERO SERVICE. I WAS ORIGINALLY TOLD A NEW BATTERY WAS NEEDED. MOTORCYCLE WOULD NOT ACCELERATE PAST 50-55MPH AND RANGE HAD FALLEN FROM 70-90 MILES TO LESS THEN 20 MILES. ZERO MADE EXCUSES FOR MONTHS WHY THEY COULDN'T PROPERLY SERVICE. I SPOKE WITH AN AARON SEVERAL TIMES, ALSO ZACK. ZERO THEN REPLACED THE CONTROLLER CLAIMING IT WAS DEFECTIVE AND THERE WERE NO PROBLEMS WITH THE BATTERY. I FINALLY RECEIVED THE SR BACK AND IN HEAVY TRAFFIC, THE MOTORCYCLE DROPPED FROM A FULL CHARGE TO 18% IN ONLY 16 MILES AND THEN COMPLETELY SHUT OFF WITHOUT ANY WARNING WHILE GOING ABOUT 40 MPH. IT WOULD NOT GO FASTER THEN 40MPH. I MANAGED TO MOVE BETWEEN 2 CARS TO THE SHOULDER, BUT I SMASHED MY LEG ON THE RAILING IN THE PROCESS. SR TURNED BACK ON A FEW SECONDS LATER AND I MADE IT A MILE TO THE EXIT BEFORE IT TURNED OFF AGAIN AS I WAS CROSSING THE ROAD.
NHTSA complaint 11287416
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- ZMDN 83022 Aug 30, 2022 ยท Service Bulletin/Repair Instructions
Cypher II Firmware Update Notice
Source: NHTSA manufacturer communications files.