Campaign 19V-507

Rear side windows may be single-pane safety glass instead of laminated safety glass

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

Consequence

In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Source: NHTSA ODI recalls file, campaign 19V507000. Text as published by NHTSA.

Vehicles covered

8 product lines are covered

Owner complaints filed with NHTSA about visibility and wipers on these vehicles: 6, of which 1 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 19V-507
Make	Model	Model years	Complaints on this component
Freightliner	Sprinter 1500	2018 to 2019	0
Freightliner	Sprinter 2500	2018 to 2019	1
Freightliner	Sprinter 3500	2018 to 2019	0
Freightliner	Sprinter 4500	2018 to 2019	0
Mercedes-Benz	Sprinter 1500	2018 to 2019	0
Mercedes-Benz	Sprinter 2500	2018 to 2019	4
Mercedes-Benz	Sprinter 3500	2018 to 2019	1
Mercedes-Benz	Sprinter 4500	2018 to 2019	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.