Campaign 19V-693

Vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible…

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence

Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy

DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).

Source: NHTSA ODI recalls file, campaign 19V693000. Text as published by NHTSA.

Vehicles covered

5 product lines are covered

Owner complaints filed with NHTSA about other or unknown on these vehicles: 24, of which 7 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 19V-693
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Metris	2018 to 2019	4
Mercedes-Benz	Sprinter 1500	2018 to 2019	3
Mercedes-Benz	Sprinter 2500	2018 to 2019	11
Mercedes-Benz	Sprinter 3500	2018 to 2019	5
Mercedes-Benz	Sprinter 4500	2018 to 2019	1

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.