Campaign 20V-392

Shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist

Defect summary

Gillig, LLC. (Gillig) is recalling certain 2013-2020 hybrid and all-electric Low Floor buses equipped with a steering system that uses a high-voltage electric motor and hydraulic pump assembly to provide power steering assist. The shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist.

Consequence

A loss of power steering assist may increase the risk of crash.

Remedy

Gillig will notify owners, and dealers will replace the motor-pump assemblies, free of charge. The recall began August 13, 2020. Owners may contact Gillig customer service at 1-800-735-1500.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Source: NHTSA ODI recalls file, campaign 20V392000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about steering on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 20V-392
Make	Model	Model years	Complaints on this component
Gillig	LOW Floor	2013 to 2020	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

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Incompatible steering system draglink parts may have been installed during the vehicle assembly process, potentially resulting in long-term damage…
22V-801 Oct 24, 2022
Steering shaft grease fitting may contact and damage the protective shroud
19V-059 Jan 28, 2019
Ball stud of the steering system draglink may not have been properly tightened
17V-559 Sep 8, 2017
Coupler between the high-voltage electric motor and hydraulic steering pump shafts may fail, resulting in a loss of power steering assist
15E-009 Feb 18, 2015
Affected hydraulic pumps may have manufacturing inconsistencies with the spool assembly which may result in unexpected changes in the steering effort