Campaign 22V-099

Defective memory chip in the rearview camera may cause the display image to freeze

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 22V099000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about back-over prevention on these vehicles: 6, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 22V-099
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Metris	2015 to 2018	6

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-099 Feb 20, 2026
Vehicles fail to make sufficient pedestrian warning sounds when in reverse
25V-463 Jul 11, 2025
Electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display
22V-281 Apr 27, 2022
Rearview camera may not display the rearview image due to a software error
21V-411 Jun 2, 2021
MBUX multimedia system software may cause the display to remain black, or reboot after startup
21V-077 Feb 17, 2021
Rearview image may not display within 2 seconds from the start of the backing event