Campaign 24V-118

Transmission may not fully downshift in certain conditions, causing the engine to stall

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.

Consequence

An engine stall increases the risk of a crash.

Remedy

Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 24V118000. Text as published by NHTSA.

Vehicles covered

4 product lines are covered

Owner complaints filed with NHTSA about powertrain on these vehicles: 16, of which 2 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 24V-118
Make	Model	Model years	Complaints on this component
Mercedes-Benz	GLE 450	2020 to 2023	8
Mercedes-Benz	GLS 450	2020	4
Mercedes-Benz	GLS 450 4MATIC	2022 to 2023	3
Mercedes-Benz	GLS450	2021	1

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

3 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-216 Apr 3, 2026
Drive shaft universal joint may break, resulting in a sudden loss of drive power
24V-941 Dec 18, 2024
Camber strut bracket may have been improperly welded onto the rear axle carrier, possibly resulting in separation of the bracket from the rear…
24V-862 Nov 15, 2024
Bolts that secure the rear axle differential to the rear axle carrier may come loose, which can result in a separation of the drive shaft from the…
23V-851 Dec 15, 2023
Rear axle differential housing may develop cracks, possibly resulting in oil leaking onto the roadway or axle failure
22V-937 Dec 16, 2022
Rear axle differential housing may crack, leaking oil onto the road
22V-494 Jul 11, 2022
Transmission wiring harness may be routed improperly, allowing it to chafe against the front drive shaft, which can cause loss of drive power