Campaign 24V-930

Instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 24V930000. Text as published by NHTSA.

Vehicles covered

4 product lines are covered

Owner complaints filed with NHTSA about electrical system on these vehicles: 64, of which 5 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 24V-930
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Sprinter 1500	2019 to 2022	2
Mercedes-Benz	Sprinter 2500	2019 to 2022	46
Mercedes-Benz	Sprinter 3500	2019 to 2022	13
Mercedes-Benz	Sprinter 4500	2019 to 2022	3

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

9 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

24V-225 Mar 24, 2024
12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power
24V-166 Mar 1, 2024
Main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake…
23V-204 Mar 24, 2023
Instrument cluster may fail to display any information when the vehicle is started
23V-100 Feb 17, 2023
Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat
22V-491 Jul 11, 2022
Generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge
21V-972 Dec 15, 2021
Software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the…