Campaign 23V-204

Instrument cluster may fail to display any information when the vehicle is started

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Consequence

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V204000. Text as published by NHTSA.

Vehicles covered

8 product lines are covered

Owner complaints filed with NHTSA about electrical system on these vehicles: 65, of which 5 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-204
Make	Model	Model years	Complaints on this component
Freightliner	Sprinter 1500	2019 to 2021	0
Freightliner	Sprinter 2500	2019 to 2021	1
Freightliner	Sprinter 3500	2019 to 2021	0
Freightliner	Sprinter 4500	2019 to 2021	0
Mercedes-Benz	Sprinter 1500	2019 to 2022	2
Mercedes-Benz	Sprinter 2500	2019 to 2022	46
Mercedes-Benz	Sprinter 3500	2019 to 2022	13
Mercedes-Benz	Sprinter 4500	2019 to 2022	3

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

37 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

24V-930 Dec 13, 2024
Instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions
24V-225 Mar 24, 2024
12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power
24V-166 Mar 1, 2024
Main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake…
23V-100 Feb 17, 2023
Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat
22V-491 Jul 11, 2022
Generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge
21V-972 Dec 15, 2021
Software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the…