Complaints about the 2020 Freightliner Business Class M2 peaked in 2024, with 7 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Truck, diesel, 4x2, built in Mexico. Owner complaints on file from Jul 5, 2022 to May 3, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-760 | Nov 4, 2025 | Axle clamp fasteners may be loose, which can result in a loss of vehicle control | Suspension | 18,783 | Repair or modification |
| 24V-924 | Dec 11, 2024 | Engine protection and inducement software may cause the engine to shut down unexpectedly | Engine and cooling | 139 | Software update |
| 22V-919 | Dec 12, 2022 | Vehicles are equipped with tires that are not compatible with their 8.25-inch rims | Tires | 49 | Part replacement |
| 22V-817 | Nov 1, 2022 | Brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC)… | Driver assistance | 219,390 | Software update |
| 22V-118 | Mar 2, 2022 | Brake drum may contact the hub assembly, causing the brake drum to crack | Brakes | 11 | Not stated |
| 21V-326 | May 7, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 9,662 | Part replacement |
| 20V-527 | Sep 1, 2020 | Engine harness wires may chafe at various locations around the air compressor and the frame rail | Electrical system | 9,665 | Repair or modification |
| 20V-466 | Aug 7, 2020 | Engine harness may contact and chafe at various locations around the air compressor and the frame rail | Electrical system | 5,374 | Repair or modification |
| 20V-214 | Apr 14, 2020 | Rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road | Lighting | 63,175 | Inspection |
| 20V-176 | Mar 23, 2020 | Axles may have insufficient lubrication, which may result in damage to the wheel end bearings | Powertrain | 1,532 | Part replacement |
| 20V-127 | Mar 3, 2020 | Brake caliper mounting bolts may have been insufficiently tightened | Brakes | 2,585 | Repair or modification |
| 19V-443 | Jun 11, 2019 | Axles may have insufficient lubrication, which may result in damage to the wheel end bearings | Powertrain | 809 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
8 complaints on file, page 1 of 1.
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586806The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586793The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586786The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586782The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586768The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586760The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
NHTSA complaint 11586758Attached to this is the federal certification label for an Ultra Liner 45 built on the Freightliner chassis. Executive Coach Builders is building this bus, National Bus Sales is selling this bus to schools in Oklahoma and Texas. The states have allowed that, but as an OEM that goes against what is currently allowed.
NHTSA complaint 11472393Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.