AutoStatsIQ
Data through Oct 2026
Model year

2021 Freightliner Sprinter 3500

Other, diesel, 4x2, built in Germany. Owner complaints on file from Oct 2, 2022 to Oct 2, 2022.

Recalls (11)Complaints (1)Investigations (0)Bulletins (72)
Recall campaigns covering this model year11207k vehicles or units across those campaigns
Owner complaints1Below the median 2021 other
Severity index100.02021 others average 7.1
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2021 Freightliner Sprinter 3500 peaked in 2022, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202212023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

11 recall campaigns cover the 2021 Freightliner Sprinter 3500

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2021 Freightliner Sprinter 3500
CampaignFiledSubjectComponentVehiclesRemedy
23V-876Dec 21, 2023Partition wall may be missing bolts, allowing the wall to detach during a crashStructure387Repair or modification
23V-875Dec 21, 2023Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the…Structure3,739Repair or modification
23V-806Dec 1, 2023Topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicleStructure131Repair or modification
23V-204Mar 24, 2023Instrument cluster may fail to display any information when the vehicle is startedElectrical system6,857Software update
22V-796Oct 21, 2022Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollawayPowertrain124,305Software update
22V-360May 20, 2022Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) systemCommunication19,937Software update
22V-281Apr 27, 2022Rearview camera may not display the rearview image due to a software errorBack-over prevention12,086Software update
21V-933Dec 1, 2021Front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hoseBrakes98Part replacement
21V-513Jul 7, 2021Seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properlySeat belts1,514Part replacement
21V-411Jun 2, 2021MBUX multimedia system software may cause the display to remain black, or reboot after startupBack-over prevention33,437Software update
21V-410Jun 2, 2021Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat framesAirbags4,078Not stated
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2021 Freightliner Sprinter 3500

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Oct 2, 2022Failure Aug 11, 2022Chelsea, MIUnknown or otherCrash

    The ‘care free’ awning has erratic operation issues.

    NHTSA complaint 11487529
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

72 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • LI28_00-N-079097_1_en Aug 26, 2026 · Service Bulletin/Repair Instructions
    Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to the front axle according to ESP calcul…
  • LI54_30-N-080701 Jul 1, 2026 · Service Bulletin/Repair Instructions
    ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenan…
  • LI33_30-N-080795 Jul 17, 2026 · Service Bulletin/Repair Instructions
    Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration on low-traction surfaces. • Noise from …
  • LI80.20-N-079697 Jun 8, 2026 · Service Bulletin/Repair Instructions
    Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There ar…
  • LI00.20-N-080626 Jun 2, 2026 · Service Bulletin/Repair Instructions
    Complaint ASSYST values in XENTRY actual values and workshop menu of instrument cluster are implausibly excessive. Infor-mation: According to ASSYST values in XENTRY Diagnosis and the instrument cluster workshop menu, a larger jump (for example 20,000 km …
  • LI47_00-N-069565 Jun 16, 2026 · Service Bulletin/Repair Instructions
    Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause A. The Fuel Supply Control Unit (FSCU) fails to detect a refueling event B. The Fuel Level Sensor p…
  • LI14.20-N-073867 Jun 15, 2026 · Service Bulletin/Repair Instructions
    Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in tab…
  • LI49.20-N-078466_4 May 8, 2026 · Service Bulletin/Repair Instructions
    Check engine light with fault code P3005CA in MRD1 (CDI) Complaint The check engine light is on, with a possiblility in a reduction of power and the presence of soot in the exhaust system. Fault code P3005CA: The diesel particulate filter efficiency is insu…
  • LI35.00-N-080267_1 May 26, 2026 · Service Bulletin/Repair Instructions
    Sprinter 907 - Rear Axle Noise Diagnosis Best Practices Complaint Various noises from area of rear axle while driving Cause A: Howling Noises The high‑frequency howling noise is caused by the normal meshing behavior of the rear axle gear set, consisting of …
  • LI91-18-N-080032 Apr 9, 2026 · Service Bulletin/Repair Instructions
    Complaint Crease formation on genuine leather seat covers in vehicles with low mileage Cause • objects left on the seats for extended periods of time (pressure marks) • objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle) • ligh…
  • LI4700N069565 Apr 29, 2026 · Service Bulletin/Repair Instructions
    Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause A. The Fuel Supply Control Unit (FSCU) fails to detect a refueling event. B. The Fuel Level Sensor provides incorrect readings.
  • LI49-20-N-080376 Mar 23, 2026 · Service Bulletin/Repair Instructions
    The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue system warning indicating AdBlue quality …
  • LI49-20-N-078838 Mar 23, 2026 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 present in AdBlue (SCR) control unit (N118/5) Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes related…
  • LI49-20-N-075995 Mar 23, 2026 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint SCR or AdBlue warning message cannot be reset. All fault codes in the AdBlue (SCR) control unit have been processed and corrected, howev…
  • LI5410N080207 Feb 20, 2026 · Service Bulletin/Repair Instructions
    Xentry Battery Tester results do not match with workshop Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to …
  • LI4920N078838 Feb 24, 2026 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 present in AdBlue (SCR) control unit (N118/5) Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes related…
  • LI4920N075995 Feb 24, 2026 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control u…
  • LI49.20-N-075995 Jan 15, 2026 · Service Bulletin/Repair Instructions
    Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control unit have been processed and corrected; however, fault codes P13DF00 and P300685 remain active and stored in the…
  • LI14.20-N-073867 Jan 16, 2026 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with p…
  • LI28.00-N-063339 Dec 1, 2025 · Service Bulletin/Repair Instructions
    Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case splines Remedy Apply bearing retainer (green) Loctite to both output shaft splines…
  • LI88.30-N-078036_2 Nov 13, 2025 · Service Bulletin/Repair Instructions
    Electric Step will not extend/inoperative Complaint T57 Electric step inop with warning on cluster. Cause Possible damage to end position sensors. Remedy Please remove lower panel on step and inspect for damage to end position sensors. If no damage is found…
  • LI54.21-N-069524_7 Nov 12, 2025 · Service Bulletin/Repair Instructions
    Diverse messages in the instrument cluster, vehicle will not start, gears cannot be engaged Complaint Vehicle cannot be started, various messages in instrument cluster, gears cannot be engaged, ignition cannot be switched on, central locking has malfunction…
  • 24V5497749 Oct 6, 2025 · Over The Air
    The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update incl…
  • LI54.30-N-079757 Sep 26, 2025 · Service Bulletin/Repair Instructions
    Engine Oil Level Cannot Be Checked via Instrument Cluster Service Menu Complaint Sometimes the engine oil level cannot be determined using the instrument cluster's service menu. The following mes- sages may be displayed: •Engine oil level currently inopera…
  • LI27.19-N-079793 Sep 16, 2025 · Service Bulletin/Repair Instructions
    Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54…
  • LI01.10-N-079275 Sep 26, 2025 · Service Bulletin/Repair Instructions
    Internal Diesel Engine Damage or Oil Sludge Formation Complaint Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises. Inspection Findings: Upon inspection, engine bearings—including crankshaft, connection rod…
  • FTL_V-SC-2025070011 Aug 12, 2025 · Emissions
    Mercedes-Benz AG, the manufacturer of Freightliner Sprinter vans, has determined that on certain Model Years 2019-2021 Sprinter vehicles, the SCR control unit software does not correspond to the current series production configuration.
  • FTL_V-SC-2025070001 Aug 12, 2025 · Emissions
    Mercedes-Benz AG, the manufacturer of Freightliner Sprinter vans, has determined that on certain Model Years 2017-2021 Sprinter vehicles, the In Use Monitor Performance Ratio (“IUMPR”) function of the OBD system might not perform as intended under certain c…
  • LI49.20-N-079593 Jul 25, 2025 · Service Bulletin/Repair Instructions
    Check engine light with fault code P20EEFE in the CDI control unit CDI (N3/47) Complaint Check engine light is illuminated with fault code P20EEFE "The efficiency of component 'SCR catalytic converter' is not sufficient" stored in the CDI control unit (N3/…
  • LI49.20-N-076565 Jul 23, 2025 · Service Bulletin/Repair Instructions
    Check engine light with fault code P300E3B in the CDI control unit CDI (N3/28) Complaint Check engine light is illuminated with fault code P300E3B “The efficiency of component 'SCR catalytic converter' is not sufficient" stored in the CDI control unit (N3/…
  • LI49.20-N-079157_6 Jun 24, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low. There is a component fault. •P202E84: The Adblue metering valve 1 (Motor side…
  • LI47.70-N-079422_1 Jun 12, 2025 · Service Bulletin/Repair Instructions
    HV battery is not charging to its full capacity with restricted maximum SoC Complaint The vehicle's HV battery is not charging to its full capacity, with the maximum State of Charge (SoC) being restricted to a specific percentage. Cause The State of Charge …
  • LI14.30-N-075882_6 Jun 20, 2025 · Service Bulletin/Repair Instructions
    Check engine light active - Fault P3007F1, P3007F2, P300CA8, or P300CA9 present in CDI control unit Complaint Check engine warning light active. The following fault codes may be present in the engine control unit: • P3007F1 Leak detected in intake air syste…
  • LI14.20-N-079253_3 Jun 16, 2025 · Service Bulletin/Repair Instructions
    Check engine light with fault code P300E55 with H12 Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of component 'Exhaust gas re…
  • LI01.10-N-079275_1 Jun 6, 2025 · Service Bulletin/Repair Instructions
    Internal Diesel Engine Damage or Oil Sludge Formation Complaint Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises. Inspection Findings: Upon inspection, engine bearings—including crankshaft, connection ro…
  • LI49.20-N-079157 May 19, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low. There is a component fault. •P202E84: The Adblue metering valve 1 (Motor side)…
  • LI14.20-N-079253 May 19, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of component 'Exhaust gas recirculation cooler (low pressure)' is not sufficien…
  • LI14.20-N-073867 May 9, 2025 · Service Bulletin/Repair Instructions
    Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in tabl…
  • EGR Valve Apr 25, 2025 · Warranty Program/Extension
    In our continuing efforts to assure the proper performance of our products and to ensure the satisfaction of our customers, the warranty for the EGR Valve in the vehicles listed below has been extended from the original 5 years/100,000 miles to 15 years/150…
  • LI49.20-N-079157 Apr 17, 2025 · Service Bulletin/Repair Instructions
    Check engine light with possible Adblue warning with fault code P20F409 or P202E84 Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too …
  • LI14.20-N-073867 Apr 25, 2025 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis and Cleaning Procedure using TUNAP 926® on 906, 907 Sprinter with OM642 Diesel Engine Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve s…
  • LI09.41-N-079165_1 Apr 21, 2025 · Service Bulletin/Repair Instructions
    Low Coolant Warning, Potential Misfire, and Absence of External Coolant Leaks Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes r…
  • LI09.40-N-079144_4 Apr 25, 2025 · Service Bulletin/Repair Instructions
    Check engine light with reduced power with fault codes P300A6D, P300974, P300DFB, or P300DE8 Complaint: The check engine light is activated, accompanied by one or more of the following fault codes related to the Boost Pressure Positioner: • P300A6D The boos…
  • LI01.20-N-079115_1 Apr 3, 2025 · Service Bulletin/Repair Instructions
    Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted. Complaint: Check engine light on. Fault code P04DB79 is current in the engine control module (N3/10). Cause: Open circuit or high resistance to cra…
  • LI82.35-N-078930 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with d…
  • LI49.20-N-078838 Mar 18, 2025 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 when outside temperatures are below 32 degrees Fahrenheit. SCR Gen4 (KP7) Complaint: The check engine light or AdBlue warning is activated, accompanied by one or more of the …
  • LI49.20-N-075995 Mar 6, 2025 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint: Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control …
  • LI47.10-N-079010 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type Complaint: Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type (e.g., gasoline, water, biodiesel, AdBlue/DEF) Cause: The incorrect fuel type, such as gasoline, water, …
  • LI14.20-N-073867 Mar 10, 2025 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis and Cleaning Procedure Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list …
  • LI49.20-N-078838 Feb 4, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes rela- ted to the AdBlue tank: P206B31: Malfunction of the concentration sensor for AdBlue; the signal is absent. P203B31: Malfunction …
  • LI07.70-N-078824 Feb 12, 2025 · Service Bulletin/Repair Instructions
    Complaint Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless ot…
  • LI49.20-N-075995_3 Feb 6, 2025 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset (P13DF00)
  • LI49.20-N-078838 Feb 4, 2025 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 when outside temperatures are below 32 degrees Fahrenheit
  • LI49.00-N-078608 Nov 28, 2024 · Service Bulletin/Repair Instructions
    SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readi…
  • LI49.20-N-076565 Oct 17, 2024 · Service Bulletin/Repair Instructions
    Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the O…
  • LI08.10-N-078545 Oct 25, 2024 · Service Bulletin/Repair Instructions
    Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in …
  • LI49.20-N-076565 Sep 25, 2024 · Service Bulletin/Repair Instructions
    Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM64…
  • LI88.30-N-078036 Jul 14, 2024 · Service Bulletin/Repair Instructions
    Complaint T57 Electric step inoperative with warning on cluster. Cause Possible damage to end position sensors.
  • LI72.10-N-077998 Jul 5, 2024 · Service Bulletin/Repair Instructions
    Complaint Front door collides with fender. Cause Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the thread…
  • VS3RADREI Jun 27, 2024 · Service Campaign
    Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure requ…
Source: NHTSA manufacturer communications files.
About service bulletins