Complaints over time
Complaints about the 2016 Gillig LOW Floor peaked in 2017, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearDo not drive
2016 Gillig LOW Floor
Body and fuel not decoded. Owner complaints on file from Apr 4, 2017 to Apr 4, 2017.
Recall campaigns covering this model year2074k vehicles or units across those campaigns
Owner complaints1Close to the median 2016 vehicle
Severity index0.0Crash, fire, injury or death per 100
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2016 Gillig LOW Floor name tires
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
20 recall campaigns cover the 2016 Gillig LOW Floor
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-276 | Apr 25, 2022 | Rear-mounted ultracapacitors may allow the engine to be started when the master battery disconnect switch is in the "OFF" position | Electrical system | 592 | Software update |
| 20V-392 | Jul 2, 2020 | Shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist | Steering | 531 | Part replacement |
| 20V-179 | Mar 25, 2020 | Circuit breaker ratings on the DEF Line Heater circuit and the Aftertreatment-Ignition circuit may be higher than the rating for the wire and… | Electrical system | 8,224 | Part replacement |
| 19V-193 | Mar 8, 2019 | Uncovered electrical terminals in the headlight power circuit may short circuit to ground, causing a loss of headlights | Lighting | 965 | Repair or modification |
| 19V-059 | Jan 28, 2019 | Ball stud of the steering system draglink may not have been properly tightened | Steering | 3,659 | Inspection |
| 18V-886 | Dec 12, 2018 | As built, one of the emergency exit windows may not be able to be easily used in the event of an emergency | Structure | 30 | Not stated |
| 18V-789 | Nov 9, 2018 | Spring cage bolts on the air brakes may not be sufficiently tightened, reducing the effectiveness of the parking brake | Brakes | 4,469 | Repair or modification |
| 18V-511 | Aug 9, 2018 | Front and rear turn signals on these vehicles may flash at different rates, potentially confusing other drivers of the vehicle's intention | Lighting | 178 | Software update |
| 18V-418 | Jun 20, 2018 | Turn signals may flash slowly, reducing their visibility to other drivers | Lighting | 25,579 | Software update |
| 17V-559 | Sep 8, 2017 | Coupler between the high-voltage electric motor and hydraulic steering pump shafts may fail, resulting in a loss of power steering assist | Steering | 108 | Part replacement |
| 17V-519 | Aug 23, 2017 | In the affected seats, the seat belt buckle may be stuck in the locked position, preventing the seat belt tongue from being able to be inserted… | Seat belts | 3,432 | Part replacement |
| 17V-263 | Apr 19, 2017 | Suspension kneeling modules on these vehicles have snap rings on the solenoid valve pistons which may not have been fully inserted and seated… | Suspension | 2,604 | Inspection |
| 17V-156 | Mar 9, 2017 | Affected vehicles have wiper arms that can crack where they mount to the wiper motor causing the wiper arms to bend or detach from the vehicle | Visibility and wipers | 2,732 | Part replacement |
| 17V-119 | Feb 24, 2017 | Front turn signals installed on standard profile (non-BRT) buses may not be sufficiently visible to other drivers or pedestrians | Lighting | 17,056 | Repair or modification |
| 17V-099 | Feb 14, 2017 | These vehicles have front LED turn signals with integrated side reflex reflectors that may not be sufficiently visible to other drivers or pedestrians | Lighting | 2,787 | Part replacement |
| 16V-931 | Dec 23, 2016 | These buses have gas detection electronics that may be disabled without providing the operator with a warning of a system malfunction | Fuel system | 451 | Part replacement |
| 16V-701 | Sep 29, 2016 | Affected buses have axles that may have insufficient grease at the wheel ends, possibly resulting in bearing failureDo not drive | Powertrain | 143 | Inspection |
| 16V-662 | Sep 14, 2016 | These buses, equipped with disc brakes, have rear brake hoses that can rub chassis components and fray | Brakes | 34 | Not stated |
| 16V-451 | Jun 21, 2016 | Affected vehicles are equipped with stop lamp activation that may inadvertently flash the rear brake lights | Lighting | 112 | Software update |
| 16V-320 | May 18, 2016 | Driver's side window on the affected vehicles may block too much light, thereby decreasing the driver's visibility | Visibility and wipers | 34 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Gillig LOW Floor
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Apr 4, 2017Failure Feb 1, 2017Stockton, CATires
MICHELIN 305/85R22.5 XZU3 (J) SAME FAILURES THAT CAUSED THE VOLUNTARY RECALL OF 2012. ALL REMAINING PRODUCTION DATES AFTER THE RECALL (2011-WEEK 45 AND FORWARD). BEAD PLY SEPARATION AFTER 100,000 MILES. TIRES ARE BLOWING OUT FROM THE BEAD ON BUSES. MICHELIN REPRESENTATIVES HAVE ACKNOWLEDGED THAT THERE IS A PROBLEM AND INSTRUCTED US TO REMOVE ALL 2011 (POST RECALL) /2012 / 2013 TIRES FROM FLEET. THIS IS DEFINITELY A SAFETY ISSUE.
NHTSA complaint 10970574
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
21 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- FS-2020-04 Jul 2, 2020 · Service Bulletin/Repair Instructions
During the review of the coolant sensor circuit in some buses, it was determined that the 10 Amp circuit breaker currently utilized in this circuit should be replaced with a 4 Amp circuit breaker. - FS-2019-02 May 6, 2019 · Service Bulletin/Repair Instructions
Because of a supply issue with the blue hose covering, Eaton is temporarily making FC-300 hose using black covering. FC-300 hose assemblies made between October 2018 to May 2019 will be affected by this change. - FS-2019-01 Feb 15, 2019 · Service Bulletin/Repair Instructions
Because of the high failure rate of the Honeywell/Hobbs 4-lb foot brake pressure switch, we are replacing them with an Index foot brake pressure switch, which has been found to be much more robust. - FS-2018-02 Jan 10, 2018 · Service Bulletin/Repair Instructions
A procedure to properly adjust the draglink so the socket won't over articulate, causing increased wear. - FS-2018-01 Jan 5, 2018 · Service Bulletin/Repair Instructions
It was found that an earlier Bulletin spec'd bolts that could be too long due to variances in bolt shoulder length, so this bulletin was written to make sure bolt attachments were correct. - FS-2017-05 Aug 22, 2017 · Service Bulletin/Repair Instructions
This field service bulletin is instructing vehicle owners and aftermarket part purchasers to remove the "Duck Bill" valves in the rear run box to prevent water intrapment, which can contribute to corrosion of some components. Owners are asked to permanently… - Upgrade_Letter Aug 8, 2017 · Service Bulletin/Repair Instructions
This field service bulletin informs vehicle owners and aftermarket part purchasers that Gillig will be sending them parts and service instructions to upgrade the electric power steering pump systems on certain BAE Hybrid Low Floor buses. The bulletin detail… - FS-2016-06 Dec 20, 2016 · Service Bulletin/Repair Instructions
Gillig has received reports of partial cracking in the steering gear mounting plate in some Low Floor buses. We are now requesting that owners of all Low Floor buses from model year 1997 through June, 2015 inspect the steering gear mounting plates per the i… - FS-2017-04 Jul 28, 2017 · Service Bulletin/Repair Instructions
This field service bulletin is informing vehicle owners and aftermarket part purchasers that the Pressure Relief Device (PRD) vent tube caps on Agility CNG systems are important to maintain to help prevent moisture and/or debris from causing the PRD to malf… - FS-2017-03 Jul 6, 2017 · Service Bulletin/Repair Instructions
This field service bulletin is informing vehicle owners and aftermarket part purchasers that Neway®, a SAF-HOLLAND® division, has identified some suspension installation and monitoring issues on the ADLSD-120 suspension used on 29' Gillig buses manufactured… - FS-2016-06 Dec 20, 2016 · Service Bulletin/Repair Instructions
Gillig has received reports of partial cracking in the steering gear mounting plate in some Low Floor buses. We are now requesting that owners of all Low Floor buses from model year 1997 through June, 2015 inspect the steering gear mounting plates per the i… - FS-2016-05 Sep 14, 2016 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN PROVIDES NEW INFORMATION FROM BORG WARNER (DELCO) REVISING THE MAINTENANCE PROCEDURE FOR STARTER B+ CABLE MAINTENANCE AND TORQUE VALUES. - FS-2016-04 Sep 9, 2016 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN MODIFIES AND CLARIFIES THE COOLANT FILL PROCEDURE ON ALL BAE HYBRID BUSES. - FS-2016-03 Sep 8, 2016 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN PROVIDES INSTRUCTIONS REGARDING INSTALLATION OF A NEW WIRING HARNESS AND MOTOR (IF NECESSARY) TO PREVENT THE OCCURANCE OF FRONT WINDSHIELD WIPERS THAT WILL NOT ‘PARK’ PROPERLY AFTER OPERATION. - FS-2016-02 Apr 20, 2016 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN APPLIES TO ALL NON-HYBRID LOW FLOOR BUSES WITH 480 VOLT HVAC SYSTEMS. IT ADVISES INSTALLATION OF A LOCKOUT MECHANISM FOR THE BATTERY DISCONNECT SYSTEM. DETAILS ARE PROVIDED ON HOW TO OBTAIN A LOCKOUT PADLOCK FROM GILLIG AT NO CHA… - FS-2016-01 Mar 18, 2016 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN APPLIES TO ALL LOW FLOOR BUSES WITH SKF AIR DRYERS. IT WARNS AGAINST THE USE OF NON-SKF CARTRIDGES IN SKF AIR DRYERS AND RECOMMENDS ONLY USING GENUINE SKF CARTRIDGES. - FS-2015-02 May 20, 2015 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN APPLIES TO ALL LOW FLOOR BUSES. IT ADVISES ON THE NECESSITY OF MAINTAINING PROPER RIDE HEIGHT AND PROVIDES CURRENT INSPECTION AND ADJUSTMENT PROCEDURES. - FS-2014-02 Apr 24, 2014 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN APPLIES TO ALL LOW FLOOR BUSES WITH AEROQUIP FC-300 COOLANT HOSES. EATON AEROQUIP HAS RECENTLY DETERMINED THAT NEWER COOLANTS CONTAINING OAT (ORGANIC ACID TECHNOLOGY) ARE NOT COMPATIBLE WITH THEIR FC300 HOSE MATERIAL. DETAILS ARE… - FS-2014-01 Apr 23, 2014 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN APPLIES TO ALL LOW FLOOR BUSES WITH LUMINATOR OR TWIN VISION DESTINATION SIGNS. IT ALERTS OWNERS OF AN OPERATIONAL WARNING ISSUED BY THE SUPPLIER AGAINST UTILIZING THE USB PORT ON THEIR DESTINATION SIGN TO CHARGE CELL PHONES, WHI… - FS-2013-02 Jun 26, 2013 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN APPLIES TO ALL LOW FLOOR BUSES. IT PROVIDES INSTRUCTIONS FOR ADJUSTING THE FRONT AIR BAGS AFTER AN ALIGNMENT OR FOR RIDE ADJUSTMENT NEEDS. - FS-2013-01 Mar 6, 2013 · Service Bulletin/Repair Instructions
THIS FIELD SERVICE BULLETIN PROVIDES INSTRUCTIONS FOR ORDERING WARRANTY PARTS, FILING WARRANTY CLAIMS AND RETURNING WARRANTY PARTS.
Source: NHTSA manufacturer communications files.