Complaints over time
Complaints about the 2014 Keystone Bullet peaked in 2017, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2014 Keystone Bullet
Trailer, Not Applicable, built in United States. Owner complaints on file from Jul 8, 2015 to Aug 24, 2017.
Recall campaigns covering this model year51.26M vehicles or units across those campaigns
Owner complaints44.0 times the median 2014 trailer
Severity index25.02014 trailers average 6.6
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2014 Keystone Bullet name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2014 Keystone Bullet
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-600 | Aug 15, 2016 | Affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired | Equipment | 51,585 | Not stated |
| 14V-146 | Mar 27, 2014 | Affected vehicles may have been built with frame spring hangers that may be brittle and susceptible to fracturing | Suspension | 32 | Part replacement |
| 14V-120 | Mar 12, 2014 | In the affected vehicles, the inner wheel bearings on the axle may have insufficient lubrication | Suspension | 708 | Part replacement |
| 13V-155 | Apr 23, 2013 | If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged | Equipment | 6,561 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2014 Keystone Bullet
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Aug 24, 2017Failure Jun 29, 20171,500 milesHenderson, NVBody
TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET. THE CONTACT STATED THAT WATER ENTERED THE REAR PANEL OF THE TRAILER. UPON INSPECTION, THE CONTACT FOUND THAT THE ALUMINUM MOLDING HEATED AND CAUSED THE REAR PANEL TO WARP. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT INADEQUATE MATERIAL WAS USED, WHICH CAUSED THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500.
NHTSA complaint 11019368 - Filed Jun 28, 2017Failure May 15, 2017Shelton, WAElectrical systemFire
TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET 284RLS TRAVEL TRAILER 28FT. THE CONTACT STATED THAT THE VEHICLE'S LIGHT SWITCHES BECAME INOPERABLE. UPON EXPECTING THE CEILING LIGHTS, THE CONTACT NOTICED THAT THE LIGHT SWITCHES HAD MELTED AND BURNED. THE CONTACT ALSO STATED THAT THE SOCKETS WERE BURNED. THE CONTACT STATED THAT THE SWITCHES WERE MOUNTED TO THE EXTERIOR OF THE WOODEN CABINETS AND WAS CONCERNED OF GREATER HEAT DISSIPATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint 11001967 - Filed Apr 29, 2017Failure Sep 8, 2014Colorado Springs, COBody
WINDOWS WERE MANUFACTURED IN MEXICO. WINDOWS DO NOT FIT AND IMPROPERLY INSTALLED.CLAIM WAS MADE AND AND DENIED WITHIN WARRANTY PERIOD. KEYSTONE AFTER WARRANTY WAS OUT CHANGED COMPLAINT TO ANOTHER CAUSE WITHOUT INSPECTION AND DENIED AGAIN AS OUT OF WARRANTY. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
NHTSA complaint 10981437 - Filed Jul 8, 2015Failure Jul 1, 2015Romeo, MISuspension, Unknown or other
THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE SPRING SHACKLE WAS HANGING DOWN. UPON INSPECTION WE REALIZED THAT THE BOLT WAS MISSING AND AT SOME POINT MUST HAVE SNAPPED OFF THE VEHICLE WHILE WE WERE TOWING IT. LUCKILY WE DID NOT CRASH. THE PASSENGER SIDE SUSPENSION WAS SITTING ON THE FRAME OF THE TRAILER.
NHTSA complaint 10732833
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
3 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 14-211 Jul 30, 2014 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 14-211 FOR THE MISSING DOOR STOP ON THE EXTERIOR SHOWER LOCATED ABOVE THE WATER HEATER. - 14-211 Jul 30, 2014 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 14-211 FOR THE MISSING DOOR STOP ON THE EXTERIOR SHOWER LOCATED ABOVE THE WATER HEATER. - SA-14-211 Jul 30, 2014 · Service Bulletin/Repair Instructions
KEYSTONE RV: ABOVE THE WATER HEATER, A DOOR STOP ON EXTERIOR SHOWER, IS MISSING AND BE CONTACT WITH WATER HEATER EXHAUST GRILL LEADING TO HEAT DAMAGE IF IN OPEN POSITION. MODEL 2015 BULLET 310. *PE
Source: NHTSA manufacturer communications files.