2016 Lexus GX

3 complaints on file, page 1 of 1.

1. Filed Nov 12, 2024Failure Sep 8, 202453,537 milesJacksonville, FLService brakes, Hydraulic

   The contact owns a 2016 Lexus GX460. The contact stated while driving 10 MPH and attempting to make a right turn into the garage, the brake pedal was depressed; however, the vehicle failed to respond and crashed into the garage wall. The vehicle was towed to an Auto Body Shop by the Insurance Company and the body damages were repaired; however, the brake failure was not diagnosed. The contact inquired about the brake failure at the Auto Body Shop and was informed that there was no failure with the brakes. The vehicle was driven back to the residence without failure. However, the following day while driving out of the driveway, the brake pedal was depressed; however, the vehicle failed to respond. The contact used the parking brake to stop the vehicle. The vehicle was towed to the dealer; however, the dealer was unable to determine the cause of the failure. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and a case was opened. The contact stated that a Lexus engineer retrieved the EDR; however, there was no issues found with the braking system. The failure mileage was 53,537.

   NHTSA complaint 11624740
2. Filed Mar 29, 2024Failure Jan 4, 2024Charlotte, NCElectrical system

   The driver, passenger, and rear tailgate electronic locks have all failed in the last 6 months on the car. I'm constantly having to remind my kids and wife to lock the doors before they start driving. I'm particularly concerned about the rear cargo door. The lock is failed in the "locked" position and there is not a manual lever to pull from the interior or exterior to unlock and open the door. I no longer allow my kids to ride in the 3rd row seat out of fear that there will be an incident where I need to get them out of the Cargo door and it won't be available. The internet is full of reviews where this seems to be a widespread problem, but Lexus has not acknowledged and no formal recall has been issued. I reached out to Lexus this month to see if they would work with me on a solution, but was told my car is out of warranty. Any help would be appreciated.

   NHTSA complaint 11580117
3. Filed Oct 8, 2021Failure Sep 4, 2021San Antonio, TXAir bagsCrash2 injured

   My Older Son (30 Something) was with permission taking his Girlfriend Home in our 2016 Lexus GX460 Luxury, a Deer ran out in front of Vehicle causing them to go to the right hitting the end of Guardrail head on @ approximately 60 mph causing the vehicle to spin to the Left. They were injured ie a few cuts & bruises not sever. Front Bumper & Various Parts scattered across the road. Insurance is Totaling out the Vehicle.... BUT what REALLY bother Us is that of All the Airbags (10) in this Vehicle NONE Diploid NOT ONE !

   NHTSA complaint 11436072