AutoStatsIQ
Data through Oct 2026
Model year

2016 Mack CXU

Heavy truck, diesel, built in United States. Owner complaints on file from Nov 5, 2025 to Nov 5, 2025.

Recalls (1)Complaints (1)Investigations (1)Bulletins (305)
Recall campaigns covering this model year1349 vehicles or units across those campaigns
Owner complaints1Below the median 2016 heavy truck
Severity index0.02016 heavy trucks average 21.4
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2016 Mack CXU peaked in 2025, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202512026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2016 Mack CXU name powertrain

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Powertrain
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2016 Mack CXU

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2016 Mack CXU
CampaignFiledSubjectComponentVehiclesRemedy
15V-025Jan 22, 2015Affected actuators may have an incomplete attachment of the internal rubber diaphragm to the actuation mechanism of the parking brake section of…Brakes349Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2016 Mack CXU

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Nov 5, 2025Failure Nov 5, 2025Delton, MIPower train

    Second occurrence of below happening, first time being 11/28/25, and most recently 11/05/25. Clutch engaged uncommanded while stopped with service brakes engaged. Truck kept trying to power through the service brakes until it was forcefully stalled out with service brakes. Truck is start-able immediately afterwards, but not drivable with engine stop warning lamp illuminated and a error message "Neutral Gear Not Secured" Nearly rear ended a stopped vehicle in front of truck, so yeah, slight safety concern of uncommanded movement of vehicle. Has not been looked at by independent shop or manafacterer, nothing has been inspected, mechanics within company vehicle is operated by currently researching into problem and waiting for stated problem to occur again. Refrencing a previous investigation here that i believe is related; PE 20-005

    NHTSA complaint 11697726
Source: NHTSA ODI complaints file.
Investigations

1 NHTSA investigation on file

  • PE20005 Preliminary evaluation, Powertrain
    mDrive Transmission Failure to Disengage
    Opened Apr 28, 2020, closed Apr 4, 2022
Source: NHTSA ODI investigations file.
All investigations
Service bulletins

305 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • CBR 2573-1 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
    CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers.
  • CBR 2362-3 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
    CBR - Mack Carrier Nut Adhesive Change.
  • CBR 2246-5 032026 Mar 2, 2026 · Service Bulletin/Repair Instructions
    CBR - Z Spring Bracket Wear.
  • CBR 820-9 202601 Jan 8, 2026 · Service Bulletin/Repair Instructions
    CBR - Mack Chassis - Engine Brake Only Works With The Brake Pedal, No Function During Cruise. US07 And Newer Emissions, Model Year 2008 And Newer.
  • CBR 2171-11 202511 Nov 22, 2025 · Service Bulletin/Repair Instructions
    CBR - Mack Temperature Sensor Troubleshooting Guide
  • CBR 407 072025 Jul 17, 2025 · Service Bulletin/Repair Instructions
    CBR - To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP file will need to downloaded.
  • CBR 2488 072025 Jul 28, 2025 · Service Bulletin/Repair Instructions
    CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data.
  • CBR 2464-1 202505 May 1, 2025 · Service Bulletin/Repair Instructions
    Mack Chassis - Rear Axle Overheat
  • CBR 170-8 202505 May 28, 2025 · Service Bulletin/Repair Instructions
    Inactive Code P25AE00 Being Generated After A Hard Pull And A Momentary Drop In Engine Oil Pressure (Low Oil Pressure) (Possible Related Codes - SPN4811 , SPN 100 , PID 100)
  • CBR-2449 202503 Mar 12, 2025 · Service Bulletin/Repair Instructions
    Cummins Exhaust Aftertreatment System (EATS) catalysts may experience cracking, which may be attributed to excessive vertical vibration in the exhaust stack. To mitigate this issue, a modification to the exhaust stack length is required.
  • CBR-561 202503 Mar 6, 2025 · Service Bulletin/Repair Instructions
    If oil dilution is suspected refer to the applicable CBR solution below: ∙ CBR-659􀁡Mack Chassis - Oil Diluted With Fuel; Fuel In Oil, Diagnostic Information - All Emissions, All Model Years
  • CBR-2016 202412 Dec 3, 2024 · Service Bulletin/Repair Instructions
    Frame lean can be caused by several seemingly isolated possibilities. The two most common are suspension and frame assembly issues.
  • CBR-997 202411 Nov 14, 2024 · Service Bulletin/Repair Instructions
    Vehicles may present with oil leak coming from the clutch/flywheel housing and observation of burned clutch smell or clutch slipping. These symptoms can be mistaken as a crankshaft rear main seal leak, when the actual cause is the crankshaft adaptor O-ring.
  • CBR-407 202409 Sep 13, 2024 · Service Bulletin/Repair Instructions
    CBR: To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP fi le will need to be downloaded.
  • CBR-561 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
    CBR: 11L, 13L, And 16L Engine Oil Analysis Specifications - US10 And Newer Emissions
  • CBR-343 202408 Aug 28, 2024 · Service Bulletin/Repair Instructions
    CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source of the air leak.
  • CBR-2350 202407 Jul 2, 2024 · Service Bulletin/Repair Instructions
    CBR: Telematics Gateway (TGW) Connect Ability Issues
  • CBR-2383 202406 Jun 19, 2024 · Service Bulletin/Repair Instructions
    CBR - Accelerator Pedal: Inspection Instructions
  • CBR-2139 202405 May 2, 2024 · Service Bulletin/Repair Instructions
    CBR: Vehicles built with an 11 liter engine may experience a complaint of excessive fuel in the oil. It is possible that the source of the fuel is the rear fuel galley plug in the cylinder head. A new and improved fuel galley plug has been developed to reso…
  • CBR-1008 202404 Apr 22, 2024 · Service Bulletin/Repair Instructions
    CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran.
  • CBR-2350 202402 Feb 21, 2024 · Service Bulletin/Repair Instructions
    CBR -Telematics Gateway (TGW) Connect Ability Issues
  • CBR-2347 202402 Feb 16, 2024 · Service Bulletin/Repair Instructions
    CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).
  • CBR-202 202402 Feb 16, 2024 · Service Bulletin/Repair Instructions
    CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.
  • CBR-2014 202402 Feb 16, 2024 · Service Bulletin/Repair Instructions
    CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
  • CBR-2333 202401 Jan 18, 2024 · Service Bulletin/Repair Instructions
    CBR: TGW Will Not Connect After SIM Card Replacement
  • EC0028M 202312 Dec 1, 2023 · Service Bulletin/Repair Instructions
    Emissions Campaign: Mack Trucks has determined that certain 2014 - 2018 commercial model year CXU, GU, LEU, LR, MRU Vehicles require a replacement Diesel Particulate Filter (DPF) along with updated software.
  • M-465-001 202311 Nov 7, 2023 · Service Bulletin/Repair Instructions
    TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The ne…
  • CBR-206 202310 Oct 12, 2023 · Service Bulletin/Repair Instructions
    CBR: Vehicle Speed Factor (K-Factor) Programming - Speed Factor Value Incorrect When Calculated In Premium Tech Tool (PTT); Speedometer Reading Incorrectly Following A Change To Vehicle Speed Factor - US17+OBD16 And Newer Emissions, Common Model Year 2018.
  • M-258-014 202309 Sep 5, 2023 · Service Bulletin/Repair Instructions
    TSB: Aftertreatment Diesel Exhaust Fluid (DEF) Tank, Level Sensor, Replacement
  • M728-005A 202308 Aug 14, 2023 · Service Bulletin/Repair Instructions
    TSB: Barksdale Leveling Valve, Leak Test
  • M-141-001 202308 Aug 18, 2023 · Service Bulletin/Repair Instructions
    TSB: Air Restriction Indicator
  • CBR-2303 202307 Jul 1, 2023 · Service Bulletin/Repair Instructions
    CBR: Mack DEF Dosing Valve Diagnostic Trouble Codes (DTC) P202D00, P208E00, P103B00 - US10+OBD13 And Newer Emissions
  • SLM23-005 May 31, 2023 · Service Bulletin/Repair Instructions
    Service Literature Published and Released in May, 2023
  • KC-503-Ver3 May 17, 2023 · Service Bulletin/Repair Instructions
    CBR: Automated Manual Transmission ( AMT ) -Transmission Electronic Control Unit ( TECU ) MID130 PSID 29 FMI 7 /P10AE81 Fault Codes Being Generated
  • KC-2229-Ver2 May 10, 2023 · Service Bulletin/Repair Instructions
    CBR: Automated Manual Transmission (AMT) Transmission Kickdown Mode
  • KC-474-Ver5 May 2, 2023 · Service Bulletin/Repair Instructions
    CBR: Diagnostic Trouble Code (DTC) P215A-64, Fault Code SPN 84 FMI 19
  • M-170-003 Apr 18, 2023 · Service Bulletin/Repair Instructions
    TSB: Vibration Diagnostics
  • M-170-001 Apr 18, 2023 · Service Bulletin/Repair Instructions
    TSB: Stock Vehicle Storage and Maintenance
  • M-170-002 Apr 18, 2023 · Service Bulletin/Repair Instructions
    TSB: New Vehicle Safety Certification Requirements for Vehicles, U.S. and Canada
  • S7627 Feb 28, 2023 · Service Bulletin/Repair Instructions
    Mack MMD Alternator Pulley
  • KC-2165 Feb 10, 2023 · Service Bulletin/Repair Instructions
    Mack DEF Pump Troubleshooting Guide - US10+OBD13 And Newer Emissions
  • KC-2248 Feb 21, 2023 · Service Bulletin/Repair Instructions
    Flywheel Housing Thread Repair
  • M-728-001 Sep 22, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Air suspension ride height.
  • M-411-001 Sep 21, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Two-Piece clutch brake.
  • M-874-002 Sep 21, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. HVAC fine particulate filter.
  • M-846-004 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Fender mounted mirror washer kit.
  • M-252-002 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. DPF outlet pipe heat shield.
  • M-222-001 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Loose oil filter spud.
  • M-260-001 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Cooling system connections.
  • M-721-005 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Chassis lean.
  • M-801-001 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Paint protection.
  • M-652-002 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformated to be published as a TSB in Impact. Torque rod interference.
  • M-374-001 Sep 15, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformated to be published as a TSB in Impact. Revised battery ti battery cable
  • M-265-002 Sep 22, 2022 · Service Bulletin/Repair Instructions
    TSB-Charge Air Cooler t-clamp install.
  • M-255-016 Aug 19, 2022 · Service Bulletin/Repair Instructions
    2009 Document reformatted to be published as a TSB in Impact. Turbo Actuator Connector Repair.
  • M-451-002 Aug 6, 2022 · Service Bulletin/Repair Instructions
    2009 Document reformatted to be published as a TSB in Impact. Axle Carrier Pinion Angles
  • M-451-001 Aug 6, 2022 · Service Bulletin/Repair Instructions
    2007 Document reformatted to be published as a TSB in Impact. Updated Crossmember for improved clearance.
  • M-711-002 Aug 6, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformated to be published as a TSB in Impact. Frame reinforcement plate.
  • M-711-001 Aug 6, 2022 · Service Bulletin/Repair Instructions
    2008 Document reformatted to be published as a TSB in Impact. Rear Suspension Repair.
  • KC-2112 Jun 21, 2022 · Service Bulletin/Repair Instructions
    Programming Failure - Chassis With Cummins Engine And An Allison Transmission
Source: NHTSA manufacturer communications files.
About service bulletins