SUV, gasoline, built in United States. Owner complaints on file from Feb 21, 2019 to Aug 22, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-854 | Dec 15, 2023 | Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair,… | Structure | 2,976 | Part replacement |
| 22V-955 | Dec 23, 2022 | Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving | Fuel system | 348,183 | Part replacement |
| 21V-197 | Mar 19, 2021 | Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair | Structure | 15,096 | Repair or modification |
| 21V-123 | Feb 26, 2021 | Affected tires were cured for too long during production | Tires | 2,529 | Part replacement |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 18V-539 | Aug 16, 2018 | Rear brake caliper pistons on these vehicles may not have been correctly coated, causing gas to become temporarily released into the rear brake… | Brakes | 9,044 | Not stated |
| 18V-512 | Aug 3, 2018 | During manufacturing, components of the panoramic sunroof may have been installed with a bonding primer that was incorrectly made, possibly… | Visibility and wipers | 4 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
10 complaints on file, page 1 of 1.
Safety issue with regarding the TCU (Telematics Control Unit). Active recall does not include my VIN# /Make & Model. NHTSA campaign number 22V365. My car has Constant SOS Inoperative Message after battery failure in 2021-2022.
NHTSA complaint 11682413My wife was hit pretty bad and was transported to hartford hospital and none of the airbag was deployed. I need help to sue Mercedes Benz. I thank god my daughter not in the car and my wife is alive. Attach are the photos and the east hartford can testify that none of the airbag save or protect my wife. I am disappointed at Mercedes and I have another Mercedes at home which am even scared to drive
NHTSA complaint 11680517The contact owns a 2018 Mercedes-Benz AMG GLE43. The contact stated that the sunroof failed to open, and there was a fracture causing water to leak into the cabin of the vehicle from the upper-right side. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the motor and tracks for the sunroof had failed and needed to be replaced. The dealer stated that the entire unit needed to be replaced due to previous parts no longer being compatible with the new improved parts. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 49,000.
NHTSA complaint 11675018I was driving on the interstate (on I95) and heard a loud pop/bang ! I didn’t know what it was because my AMG exhaust pops and bangs but this was extremely LOUD, I pulled over immediately to the side of the road thinking maybe I blew my engine and upon inspection I noticed my roof panel was broken and it flew off of my car, this is EXTREMELY dangerous had someone been behind me it could have definitely caused a crash. There are multiple reportings of this happening with other Mercedes GLE such as the vehicle I own, I was told my specific vin is not included when the same part and glue were used on my vehicle. This HAS to be looked into
NHTSA complaint 11611840My car randomly swerves in a zigzag motion unexpectedly, nearly causing several accidents. I am scared to drive my car. I have not been able to detect any triggers, as it will do this randomly, regardless of a smooth road, street conditions, weather, speed, freeway, neighborhoods, etc. No warning lamps have come on. Tires are in excellent condition. I have not found any information online, and everything seems to be in perfect working order, tough it is absolutely not.
NHTSA complaint 11584258Basic driving morning of 7/26/23, no recent vehicle issues, suddenly the car dash lights lit up, steering became stiff, car coasted to a stop, fire erupted inside the engine bay and spread to most of the car. The vehicle was taken by the insurance company. Vehicle was stock. No engine or electrical modifications. Well maintained.
NHTSA complaint 11575932Car will slip from drive to neutral while driving and when stopped. Need to shut car off numerous times to get it back into drive. Very dangerous when this happens on the highway
NHTSA complaint 115313131. WHEN DRIVING IN THE RAIN BETWEEN 65-70 MPH AND HITTING A PUDDLE, THE REAR END SWAYS VERY STRONGLY AND EXCESSIVELY, IT SCARED ME TO DEATH. 2. WHEN DRIVING ON A DRY ROAD OVER SEWAGE CAP, THE REAR END SLIDES LEFT AND RIGHT TO A DEGREE OF NOTICIBLE AND DISCOMFORT. 3. STINKY SOUR/MOLD SMELL FROM AC UNIT
NHTSA complaint 11361276I WRITE YOU TO REPORT A SERIOUS MERCEDES BENZ SAFETY HAZARD. THE GLE 43 WITH PIRELLI PZERO TIRES RESPONDS ADVERSELY (WITHOUT REASONABLE CONTROL) IN SNOWY CONDITIONS. IN EVEN MILDLY SNOWY CONDITIONS, THE TIRES PLANE ON THE SNOW AND ACT MORE AS SKIS THAN TIRES. IN 2018, AFTER LEASING MY GLE 43 I EXPERIENCED LOSS OF CONTROL, SLIDING SIDEWAYS, WHILE MAKING A LEFT TURN AT 5-10 MPH IN A PARKING LOT. FOLLOWING THAT EXPERIENCE I PURCHASED SNOW TIRES AND THE CAR HANDLED MUCH MORE FAVORABLY. IN 2018 WHEN I LEASED THE CAR, I WAS TOLD BY THE DEALERSHIP THAT ONLY THE SPORT TIRES WERE AVAILABLE FOR THE SIZE TIRE I REQUESTED. CLEARLY I WAS ABLE TO PURCHASE SNOW TIRES THE SAME YEAR AND I SUSPECT, BUT HAVE NOT CONFIRMED, ALL WEATHER TIRES ARE ALSO AVAILABLE. MERCEDES MISTAKENLY DID NOT OFFER (OR MAKE THE STANDARD) ALL WEATHER TIRES. THIS WAS A SERIOUS SAFETY MISTAKE WITH THE GLE 43. ON 07 SEP OF THIS YEAR (2020), DRIVING EAST ON I-70 IN COLORADO DURING A MILD SNOW STORM, I WAS REQUIRED TO COME TO A TRAFFIC STOP. CONDITIONS OFFERED AMPLE ROAD TO STOP. THE GLE SPEED WAS ~40-50 MPH WHEN I APPLIED BREAKS TO STOP THE CAR. INSTEAD OF RESPONDING WITH CONTROL, THE GLE FISHTAILED AND SPUN OUT OF CONTROL. I FINALLY SLID TO A STOP IN THE MIDDLE OF THREE LANES OF STOPPED TRAFFIC AFTER AT LEAST ONE 360 DEGREE SPIN. MY FAMILY AND I WERE FORTUNATE TO HAVE ESCAPED INJURY OR DEATH. OTHERS AROUND US COULD HAVE ALSO BEEN INJURED OR KILLED. THE GLE'S PERFORMANCE WITH PIRELLI PZERO TIRES WAS ABSOLUTELY UNACCEPTABLE. I BELIEVE MERCEDES BENZ SHOULD ACKNOWLEDGE THIS SAFETY CONCERN AND TAKE REASONABLE STEPS TO PREVENT IT FROM HAPPENING TO OTHERS. SPECIFICALLY, I REQUEST THE FOLLOWING: 'MAKE THE PIRELLI PZERO SAFETY CONCERN IN WINTER CONDITIONS KNOWN TO ALL GLE OWNERS AND OFFER ALTERNATE TIRES 'REPLACE THE TIRES ON MY GLE WITH ACCEPTABLE ALL WEATHER TIRES 'REPAIR THE DAMAGE CAUSED TO
NHTSA complaint 11355025TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE43 AMG. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMALLY LOUD BOOM SOUND AND THE SUN ROOF EXPLODED. THE CONTACT STATED THAT THE SUN ROOF WAS NOT STRUCK BY ANY DEBRIS OR FOREIGN OBJECT. THE CONTACT STATED THAT THERE WAS GLASS IN HER HAIR, ON HER FACE, AND ON THE CHILDREN SEATED IN THE REAR OF THE VEHICLE. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, (281) 305-8970). THE CONTACT WAS INFORMED THAT THE SUN ROOF MAY HAVE SHATTERED BY A ROCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
NHTSA complaint 11181513Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.