Campaign 21V-197

Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair

View NHTSA filingAll Mercedes-Benz campaigns
Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Source: NHTSA ODI recalls file, campaign 21V197000. Text as published by NHTSA.
Vehicles covered

27 product lines are covered

Owner complaints filed with NHTSA about structure on these vehicles: 266, of which 29 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 21V-197
MakeModelModel yearsComplaints on this component
Mercedes-BenzAMG C432017 to 20205
Mercedes-BenzAMG C632015 to 20191
Mercedes-BenzAMG CLA452014 to 20184
Mercedes-BenzAMG GLA452015 to 20161
Mercedes-BenzAMG GLC432017 to 20193
Mercedes-BenzAMG GLC6320180
Mercedes-BenzAMG GLE432017 to 201911
Mercedes-BenzAMG GLE632016 to 20190
Mercedes-BenzAMG S632014 to 20200
Mercedes-BenzAMG S6520150
Mercedes-BenzC 3002017 to 202049
Mercedes-BenzC 350 E20180
Mercedes-BenzC3002015 to 201686
Mercedes-BenzC350E2016 to 20171
Mercedes-BenzC40020156
Mercedes-BenzC45020164
Mercedes-BenzCLA 2502018 to 20197
Mercedes-BenzCLA2502014 to 201729
Mercedes-BenzGLA 2502015 to 202019
Mercedes-BenzGLC 3002018 to 202017
Mercedes-BenzGLC3002016 to 20175
Mercedes-BenzGLC350E20192
Mercedes-BenzGLE45020165
Mercedes-BenzS 4502018 to 20200
Mercedes-BenzS5502014 to 201711
Mercedes-BenzS5602018 to 20190
Mercedes-BenzS6002015 to 20160
Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.