Complaints over time
Complaints about the 2017 Mercedes-Benz AMG GLS63 by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Mercedes-Benz AMG GLS63
SUV, gasoline, built in United States. Owner complaints on file from Jul 2, 2026 to Jul 2, 2026.
Recall campaigns covering this model year71.45M vehicles or units across those campaigns
Owner complaints1Below the median 2017 suv
Severity index100.02017 suvs average 5.6
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Mercedes-Benz AMG GLS63 name seats
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
7 recall campaigns cover the 2017 Mercedes-Benz AMG GLS63
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 19V-787 | Nov 1, 2019 | For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf | Communication | 24,226 | Software update |
| 18V-272 | Apr 27, 2018 | In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes… | Suspension | 9,725 | Part replacement |
| 17V-816 | Dec 18, 2017 | Rear passenger door on the driver side may indicate that it is locked, when it may not be | Latches and locks | 8,700 | Part replacement |
| 17V-241 | Apr 11, 2017 | Affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit | Steering | 58,323 | Part replacement |
| 17V-077 | Feb 8, 2017 | In certain types of crash events, the center console may unlatch, allowing the objects within to fly around the cabin | Latches and locks | 5,882 | Repair or modification |
| 16V-903 | Dec 15, 2016 | Front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the… | Airbags | 47,799 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Mercedes-Benz AMG GLS63
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 2, 2026Failure Jun 1, 2026Jersey City, NJSeats1 injured
I was driving around and my [XXX] daughter was complaining that the seat was getting super hot . I told her to stop playing with the seat warmer she then replied she was not . I kept driving and then she again told me it was burning her so i pulled over and saw that her leg was super red and i saw the seat was pretty melted . I called mercedes care center and they adviced me to take it to my local mercedes dealer . They are quoting me almost 4000 dollars and also replied with this message, “Good afternoon [XXX] we heard back from Mercedes Benz CAC and they have advised us they are not offering any assistance towards the seat repair. Please contact me when you have a moment. Thank you.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11748048
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
83 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- LI42.10-P-063502 Sep 1, 2026 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy The intent of this document is to reduce noise from high performance AMG brakes. AMG brakes are designed for performa… - LI46.35-P-067339 Aug 28, 2026 · Service Bulletin/Repair Instructions
Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not imp… - LI82.85-P-079087 Aug 6, 2026 · Service Bulletin/Repair Instructions
Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Tra… - LI82.62-P-078631 Aug 6, 2026 · Service Bulletin/Repair Instructions
Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis wor… - LI35.30-P-058566 Jul 14, 2026 · Service Bulletin/Repair Instructions
Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by exp… - LI33.20-P-078406 Jul 8, 2026 · Service Bulletin/Repair Instructions
Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comp… - LI33.20-P-078406 Jul 7, 2026 · Service Bulletin/Repair Instructions
Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comp… - LI82.85-P-080507 May 26, 2026 · Service Bulletin/Repair Instructions
Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: • HERMES (N1… - LI82.85-P-080559 May 26, 2026 · Service Bulletin/Repair Instructions
Complaint The customer requests deactivation of the N112/9 HERMES communication module Note: Deactivation of the HERMES control unit (N112/9) is not supported for gray-market vehicles. Cause Before deactivating the HERMES control unit (N112/9), it must be c… - LI40.10-P-061032 May 15, 2026 · Service Bulletin/Repair Instructions
Complaint Noises at the front axle when cornering or maneuvering (video files attached) Note: Save video files locally and play them with Windows Media Player. Cause Driving with summer tires in combination with low outside temperatures. At low outside temp… - LI42.10-P-078779 May 15, 2026 · Service Bulletin/Repair Instructions
Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. Vehicle production date prior to December 2025. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the s… - LI33.20-P-078406 May 12, 2026 · Service Bulletin/Repair Instructions
Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comp… - PSL-NCU Return Parts 5/08 May 8, 2026 · Other
Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than Thursday, May 28, 2026. After May 28th… - EW - HVAC Service Oct 29, 2020 · Warranty Program/Extension
This NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains important workshop instructions on how the HVAC Service Warranty repair must be carried out. To enhance the satisfaction of our customers, avoid further costs … - LI82.10-P-078301 Apr 16, 2026 · Service Bulletin/Repair Instructions
Complaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm… - EW - Pressure Trans M157 Mar 13, 2026 · Warranty Program/Extension
In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC is extending the warranty coverage on the pressure transducer, vacuum pump, and vacuum lines in cer… - CL - EW M157 Mar 27, 2026 · Other
Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA is extending the warranty coverage on the pressure transducer, vacuum pump, an… - EW - Vacuum Pump M157 Mar 14, 2026 · Warranty Program/Extension
In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC is extending the warranty coverage on the pressure transducer, vacuum pump, and vacuum lines in cer… - LI82.10-P-078301 Mar 9, 2026 · Service Bulletin/Repair Instructions
Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm … - LI82.10-P-078307 Feb 25, 2026 · Service Bulletin/Repair Instructions
Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A… - LI82.10-P-078301 Feb 24, 2026 · Service Bulletin/Repair Instructions
Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm … - LI82.10-P-078896 Feb 24, 2026 · Service Bulletin/Repair Instructions
Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A… - LI42.10-P-078779 Jan 20, 2026 · Service Bulletin/Repair Instructions
Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. Vehicle production date prior to December 2025. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the s… - LI27.10-P-075869 Nov 3, 2025 · Service Bulletin/Repair Instructions
Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistak… - LI42.10-P-063502 Aug 1, 2025 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy The intent of this document is to reduce or eliminate noise from high performance AMG brakes. AMG brakes are designed… - LI42.10-P-063502 Jul 25, 2025 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy The intent of this document is to reduce or eliminate noise from high performance AMG brakes. AMG brakes are designed… - LI27.19-P-074985 Jul 16, 2025 · Service Bulletin/Repair Instructions
Complaint Commissioning not possible after replacement of TRANSMISSION 722.9 or of electrohydraulic controller unit (EHS) or of repair kit controller unit (VGS). Cause The wrong older A-code ("Generation EHS") is documented in VeDoc for the newly installed … - LI33.30-P-056665 May 21, 2025 · Service Bulletin/Repair Instructions
Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eli… - LI82.85-P-079271 May 22, 2025 · Service Bulletin/Repair Instructions
Complaint After a software update of HERMES communication module N112/9 has been performed on a gray import vehicle, the message "SOS - Service not activated" is displayed in the instrument cluster. Cause The message "SOS - Service not activated" tells the … - LI82.10-P-078896 Apr 28, 2025 · Service Bulletin/Repair Instructions
Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A… - LI82.10-P-078301 Apr 28, 2025 · Service Bulletin/Repair Instructions
Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensati… - LI42.10-P-063502 Apr 7, 2025 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and drivi… - LI82.85-P-079087 Apr 21, 2025 · Service Bulletin/Repair Instructions
Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.E-Navigator 7.iHeartRadio 8.Tr… - LI82.70-P-077433 Mar 5, 2025 · Service Bulletin/Repair Instructions
Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. C… - LI42.10-P-063502 Feb 3, 2025 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and drivi… - LI35.30-P-058566 Jan 15, 2025 · Service Bulletin/Repair Instructions
Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is elimina… - LI33.30-P-056665 Jan 16, 2025 · Service Bulletin/Repair Instructions
Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Cause If the complaint is eliminated by experimentally loose… - LI88.60-P-072093 Jan 24, 2025 · Service Bulletin/Repair Instructions
Complaint Fuel door may require several attempts to open. Please note that if the complaint "Fuel filler flap not opening" occurs, it is important to check the fuel filler flap before replacing the central locking actuator. For gasoline hybrid vehicles wher… - LI33.20-P-078406 Jan 28, 2025 · Service Bulletin/Repair Instructions
Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements. Sound file attached for comparison. NOTE: Steering functionality is not affected. For 192 and 232: Only affects vehicles in the below FIN rang… - LI54.65-P-066284 Jan 15, 2025 · Service Bulletin/Repair Instructions
Complaint The flap of the reversing camera opens and closes by itself during forward travel several times during the trip. No camera image is displayed in the head unit. The reversing camera or the 360° system functions normally when activated manually or b… - LI42.10-P-063502 Jan 18, 2025 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and drivi… - LI42.10-P-063502 Jan 16, 2025 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and drivi… - LI54.65-P-066284 Nov 25, 2024 · Service Bulletin/Repair Instructions
Complaint The flap of the reversing camera opens and closes by itself during forward travel. This happens several times during the trip. The customer notices the sound of opening and closing. No camera image is displayed in the head unit. The reversing came… - LI27.19-P-072588 Nov 20, 2024 · Service Bulletin/Repair Instructions
Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processe… - LI82.85-P-078473 Nov 20, 2024 · Service Bulletin/Repair Instructions
Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is activ… - LI33.20-P-078406 Nov 21, 2024 · Service Bulletin/Repair Instructions
Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements. Sound file attached for comparison. NOTE: Steering functionality is not affected. For 192 and 232: Only affects vehicles up to FIN vehicle ide… - LI82.35-P-078467 Oct 23, 2024 · Service Bulletin/Repair Instructions
Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose c… - LI82.85-P-078473 Oct 3, 2024 · Service Bulletin/Repair Instructions
Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is activ… - LI82.70-P-077433 Sep 28, 2024 · Service Bulletin/Repair Instructions
Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. C… - LI33.20-P-078406 Sep 26, 2024 · Service Bulletin/Repair Instructions
Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements. Sound file attached for comparison. NOTE: Steering functionality is not affected. For 192 and 232: Only affects vehicles up to VIN vehicle ide… - CL - 2022080005 Aug 9, 2024 · Other
In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you that on certain Model Year 2011-2018 C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT vehicles with 6 and … - LI42.10-P-063502 Sep 17, 2024 · Service Bulletin/Repair Instructions
Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions. These are… - LI82.10-P-078307 Sep 21, 2024 · Service Bulletin/Repair Instructions
Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A… - LI82.10-P-078304 Sep 9, 2024 · Service Bulletin/Repair Instructions
Complaint Headlamps fogged or droplets forming. Cause Due to the housing cover with pressure compensation diaphragm, the headlamps are a "closed system". This means that the headlamps are protected against acid gases, dirt and exhaust gas. However, moistur… - LI82.10-P-078301 Sep 10, 2024 · Service Bulletin/Repair Instructions
Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicabl… - NCU - 2022080005 Aug 10, 2024 · Service Campaign
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT (204, 205, 207, 212, 213, 217, 221, 222, 463, 216, 218… - LI82.10-P-078069 Jul 23, 2024 · Service Bulletin/Repair Instructions
Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing … - NCU - 2024030005 Apr 18, 2024 · Service Bulletin/Repair Instructions
This is to notify you of an Emission Service Campaign launch to update the Engine Control Unit software on 16 Model Year (MY) 2017 GLS vehicles (166 platform). The vehicles will be visible and flagged in VMI as OPEN on April 19, 2024. Mercedes-Benz AG (M… - NCU-OTAcommNoMMC Jan 18, 2024 · Service Bulletin/Repair Instructions
Mercedes-Benz AG (âMBAGâ), the manufacturer of Mercedes-Benz, has determined that in certain MY 2017-2021 C-Class, CLA, CLS, E-Class, GLC, GLE, GLS, AMG GT, S-Class, SL, and SLC (205, 117, 257, 213/238, 253, 166/292, 190/290,217/222, 231, 172) vehicles, the… - LI91.18-P-077075 Dec 4, 2023 · Service Bulletin/Repair Instructions
Crease formation on genuine leather seat covers in vehicles with low mileage ⢠Objects left on the seats for extended periods of time (pressure marks). ⢠Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). ⢠Light init…
Source: NHTSA manufacturer communications files.