Sedan, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Nov 8, 2021 to Jun 5, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-197 | Mar 19, 2021 | Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair | Structure | 15,096 | Repair or modification |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 17V-251 | Apr 11, 2017 | Affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash | Seat belts | 12,743 | Part replacement |
| 16V-829 | Nov 16, 2016 | Seat belt extenders on the affected vehicles may not retract as intended and may potentially break the event of a crash | Seat belts | 672 | Software update |
| 16V-760 | Oct 20, 2016 | Low beam headlights on the affected vehicles may not be properly adjusted | Lighting | 996 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The leather dashboard came off. We were offered to fix it for $6,000, even though the car had an extended warranty through the dealership. Mercedes corporate and the dealership came back and said they would fix it for $3,000. We reluctantly paid the $3,000 to have the dashboard fixed. A year later, the same defect occurred, and the Mercedes dealership said there is no warranty on the work done. We went back to Mercedes corporate, and they offered a 20% discount on the original $6,000 to fix the same problem. My concern is that because the leather on the dashboard is coming off, it can interfere with the airbag deployment.
NHTSA complaint 11665021I have observed on multiple occasions when the vehicle is brought to a complete stop during driving in traffic, the engine will stall / shut off. When this occurs the engine has to be re-started with the ignition switch to be able to drive the car again. Car does not show any check engine error and Mercedes Benz service claims that they cannot replicate the issue. During the course of driving the car for the past 12000 miles I have observed this issue between 6-8 times. In at least 3 occasions this occurred while driving on the freeway and the traffic came to a sudden halt. Separately the back-up / 360 surround camera system fails occasionally rendering the backup cameras inoperable. Service claims to have performed software updates and parts replacement yet the issue still occurs periodically with no remedy from Mercedes Benz.
NHTSA complaint 11439676Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.