Hatchback, electric, built in Germany. Owner complaints on file from May 31, 2022 to Dec 17, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-787 | Nov 1, 2019 | For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf | Communication | 24,226 | Software update |
| 17V-627 | Oct 6, 2017 | Driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air… | Airbags | 495,290 | Not stated |
| 15V-655 | Oct 14, 2015 | Due to a communication error within the electric drive system, the electric powertrain unit may shut down, temporarily immobilizing the vehicle… | Electrical system | 2,618 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
Stacy belts will not retract they remain in a loosened state and I am afraid they will not lock in an accident
NHTSA complaint 11705565Subject: Urgent Safety Concern – Immediate Attention Required Dear To Whom it may Concern, I am writing to urgently express serious safety concerns with the vehicle I recently [purchased/test drove/had serviced]. Seat Belt Malfunction: The children’s seat belts are not retracting properly, posing a significant safety risk. Braking Issues: Despite being told the brakes are at 90%, they feel like they are grinding metal. This is highly concerning. Alignment Problem: The vehicle is veering aggressively to the right during normal driving, which indicates a serious alignment or suspension issue. During the test drive, I was told the alignment would be addressed before delivery. However, the vehicle still exhibits unsafe behavior. Additionally, the braking condition does not align with the claim that the brakes are at 90%. These are critical safety issues that must be addressed immediately. I am extremely concerned about the roadworthiness of this vehicle and request a full inspection and immediate resolution before any further use. Please respond as soon as possible to confirm that these issues will be addressed without delay. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11694260Motor/Drive Unit making "whirring" noise that got progressively worse over time. While under warranty MB dealer stated that everything was fine, now after the warranty has expired a different dealer says it is failing and needs to be replaced. Independent shop says there is a potential design defect with the Tesla motor used in this vehicle (many early model S motors were replaced by tesla.)
NHTSA complaint 11466832Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.