SUV, gasoline, built in United States. Owner complaints on file from Apr 1, 2025 to Dec 15, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-207 | Mar 15, 2024 | 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating | Electrical system | 116,020 | Repair or modification |
| 23V-733 | Nov 1, 2023 | Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated | Visibility and wipers | 8 | Software update |
| 23V-177 | Mar 17, 2023 | Air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment | Visibility and wipers | 61,450 | Repair or modification |
| 22V-732 | Sep 30, 2022 | Due to a manufacturing error, the locks on the third-row seatbacks may fail in the event of a crash | Seats | 59,574 | Part replacement |
| 22V-680 | Sep 12, 2022 | Due to a manufacturing error, the rear door window trim bars may detach | Structure | 161,000 | Repair or modification |
| 22V-466 | Jul 1, 2022 | Front air bag wiring harness may be routed incorrectly, which can cause the air bag not to deploy properly | Airbags | 81 | Not stated |
| 22V-365 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 242,722 | Software update |
| 22V-231 | Apr 8, 2022 | Ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable… | Electrical system | 21,306 | Repair or modification |
| 21V-961 | Dec 13, 2021 | During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak | Fuel system | 139 | Part replacement |
| 21V-818 | Oct 18, 2021 | Seats may have been assembled incorrectly | Seats | 27 | Repair or modification |
| 21V-771 | Oct 1, 2021 | Air bag control unit software may be programmed incorrectly, which can cause the driver's air bag to deploy improperly | Airbags | 3 | Part replacement |
| 21V-354 | May 14, 2021 | MBUX multimedia system software may cause the display to remain black, or reboot after startup | Back-over prevention | 343,191 | Software update |
| 21V-288 | Apr 23, 2021 | Air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment | Equipment | 6,331 | Inspection |
| 21V-071 | Feb 12, 2021 | During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the… | Stability and traction control | 41,838 | Software update |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 20V-626 | Oct 9, 2020 | Star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same… | Electrical system | 12,799 | Repair or modification |
| 20V-329 | Jun 5, 2020 | Sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely | Suspension | 38 | Part replacement |
| 20V-089 | Feb 14, 2020 | Instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if… | Electrical system | 2,101 | Software update |
| 19V-709 | Oct 4, 2019 | Rear door window trim may detach | Structure | 13,799 | Inspection |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The fuel rail system failed on the passenger side of the engine and leaks. This is the same issue seen on, but VIN number isn't apart of it: Campaign No. : 2022030003 CA DMV. : 220303 NHTSA ID 21V961 I have taken the vehicle to a Mercedes dealer twice for the concern of smelling gas. The second time I had a video but the service tech couldn't replicate the leak. This safety concern pose a great risk as the gas could come into contact with a hot surface and ignite but passenger at HIGH risk. The problem has taken to the dealer twice with video showing the leak., however they cannot reproduced confirmed/replicate it. No the vehicle or component has not been inspected by the police, insurance representatives or others? But has been taken to the dealership, not the manufacturer. No warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?Just when it leaks there is a strong gas smell as well as a visual of where the leak is coming from.
NHTSA complaint 11705195The suspension has failed despite changing engine mounts. It is available for inspection if needed. I also believe there is Premature wear of the front struts and rear shock absorbers. This can affect vehicle handling and control, increasing the risk of a crash. There were no warning lamps and it has been inspected by various mechanics including Mercedes
NHTSA complaint 11652075Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.