Model year

2016 Mercedes-Benz Sprinter 3500

Other, diesel, 4x2, built in Germany. Owner complaints on file from Jul 30, 2016 to Sep 3, 2026.

Recall campaigns covering this model year16277k vehicles or units across those campaigns
Owner complaints6262.0 times the median 2016 other
Severity index8.12016 others average 9.6
First 24 months5Complaints in its first two years
Complaints over time

Complaints about the 2016 Mercedes-Benz Sprinter 3500 peaked in 2019, with 17 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

051015202016201720182019172020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

23% of complaints about the 2016 Mercedes-Benz Sprinter 3500 name powertrain

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Powertrain
14
Brakes
14
Airbags
12
Stability and traction control
12
Speed control
10
Electrical system
9
Wheels
7
Engine and cooling
5
Fuel system
2
Structure
2
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

16 recall campaigns cover the 2016 Mercedes-Benz Sprinter 3500

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2016 Mercedes-Benz Sprinter 3500
CampaignFiledSubjectComponentVehiclesRemedy
21V-042Feb 3, 2021Electronic Stability Control (ESC) unit may become disabled on these vehiclesStability and traction control48,667Part replacement
20V-663Oct 28, 2020Hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leakSteering47,667Not stated
19V-004Jan 8, 2019These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment…Airbags88,388Part replacement
19V-003Jan 8, 2019These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or…Airbags71,301Part replacement
18V-113Feb 15, 2018Unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrectEquipment17Part replacement
17V-786Dec 8, 2017These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the…Equipment550Part replacement
17V-650Oct 16, 2017Label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed forEquipment2Part replacement
17V-592Sep 22, 2017Affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tankPowertrain109Repair or modification
17V-364Jun 5, 2017Affected vehicles have tire labels on the B-pillar that list a tire pressure that is too lowEquipment1,257Part replacement
17V-149Mar 7, 2017Bracket for the center support bearing of the drive shaft may not have been properly weldedPowertrain892Repair or modification
17V-093Feb 10, 2017These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unitAirbags15,338Repair or modification
16V-853Nov 28, 2016Affected seat adjusters may allow the seats to move in the event of a crashSeat belts28Part replacement
16V-670Sep 15, 2016Bolts connecting the lower seat belt connection to the rear bench seat may not have been properly tightenedSeat belts271Repair or modification
16V-351May 24, 2016Affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash padsStructure3Repair or modification
16V-261Apr 29, 2016Affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the…Structure55Inspection
16V-093Feb 18, 2016Affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed forEquipment2,278Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2016 Mercedes-Benz Sprinter 3500

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

62 complaints on file, page 1 of 4.

  1. Filed Sep 3, 2026Failure Jul 28, 2026Virginia Beach, VAEngine

    1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The engine/internal engine components and fuel injection system failed. was stated in video that fuel injector looked fine. cylinder #2, including a burnt valve and damage to the top of the piston. The Mercedes-Benz dealership also stated that it was highly likely that the cylinder #2 potentially by becoming stuck wide open or developing a severely abnormal spray pattern. The failed engine and components may be available for inspection upon request, depending on the current repair status and whether the components have been retained. 2. How was your safety or the safety of others put at risk?** The engine experienced a serious internal failure while the vehicle was being driven. The dealership identified a burnt valve and piston damage in cylinder #2 and stated that a mechanical failure of the cylinder #2 fuel injector was highly likely. A catastrophic engine failure while the vehicle is being operated can result in sudden loss of engine power, creating a potential safety risk to the occupants and other motorists. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The problem was confirmed and diagnosed by a Mercedes-Benz dealership. The dealership performed a borescope inspection, compression testing, and smoke testing. The dealership documented a burnt valve in cylinder #2 and damage to the top of the piston. The dealership also stated that it was highly likely that the cylinder #2 injector had failed mechanically, either by becoming stuck wide open or developing a severely abnormal spray pattern. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. The vehicle was inspected and diagnosed by a Mercedes-Benz dealership, which confirmed the internal engine damage.

    NHTSA complaint 11761821
  2. Filed Oct 7, 2025Failure Oct 2, 2025san diego, CAElectrical system, Unknown or otherFire

    Unshielded rear-center generator exhaust pipe positioned with approx 12 in clearance above the ground, ignited the exterior of vehicle when generator operated, causing total loss. My safety as well as my pets was put at great risk due to this design and lack of shielding. The problem has not been reproduced of confirmed by dealer or independent service center, however the fact of such pipe getting hot, and nbeing related to the generator was recognized by the dealer. There were no warning lamps, warning stickers near the electronic start switch in the vehicle; no messages or other symptoms of the problem prior to the failure. The design foreseeably exposes owners to fire risk, given owners only recognize the exhaust from the rear side of the vehicle; assume if the engine is off no exhaust heats up enough to start a grass or other fire. But, the majority of owners like myself do not know of any other exhaust outside of the vehicle is present. The shocking 12 inch proximity from the ground; at the rear of a 25 ft vehicle typically parking in car spaces with an overhang of the rear behind the rear wheels or a curb is a ridiculous fire risk to all owners, and the surrounding community. This is a design flaw still inherent in that same vehicle today,

    NHTSA complaint 11691967
  3. Filed Nov 7, 2024Failure Nov 1, 2024Burleson, TXSteering

    Power steering return hose slipped off 1/2” and fluid leak. Has a recall, but not applicable to this vin. Although it appears to be effecting it? Secured line to best abilities.

    NHTSA complaint 11624000
  4. Filed May 23, 2024Failure May 16, 2024200,000 milesHillside, ILLatch

    The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 65-70 MPH, the hood unintendedly opened, striking the windshield. The contact pulled to the side of the road and became aware that the latch screws had detached; however, the latch was still welded to the vehicle. The contact was able to clamp the hood down with a ratchet. The contact related the failure to NHTSA Campaign Number: 19V665000 (Latches/Locks/Linkages). The contact was referred by the Insurance provider to Safelite Auto Glass to have the windshield replaced. However, due to the damage done to the roof of the vehicle, the vehicle was not repaired. The vehicle had not been repaired. The dealer was contacted and informed of the failure. The dealer informed the contact that the VIN was not included in a recall. The vehicle had not been taken to the dealer. The manufacturer was made aware of the failure. The failure mileage was 200,000.

    NHTSA complaint 11590347
  5. Filed Jan 3, 2022Failure Jan 3, 20222,000 milesMountain View, ARSoftware, Service brakes, Abs warning lightCrash

    The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated that while driving at 30 MPH, the ABS warning light and the electronic stability control warning lights illuminated. The contact also stated that the motorhome was making abnormal clunking sounds. The contact was able to continue to drive at less than 30 MPH. The manufacturer was notified of the failure and advised the contact that one of the wheels must have failed to patch the ground. The manufacturer advised the contact to turn the vehicle on and off three times using the ignition key for the warning lights to disappear. The contact stated that he did so and the warning lights and warning messages disappeared; however, they reappeared the next day. The contact stated that while driving at 50 MPH and towing his Volkswagen vehicle, the transmission disengaged and the vehicle made an abnormal clunking sound. Then the transmission reengaged and disengaged causing the vehicle to lurch forward. The contact continued to drive the vehicle. The contact stated upon starting the vehicle the failure reoccurred. The RV was taken to the dealer who diagnosed that the rear axle speed sensors, knock sensors needed to be replaced, and the recall repair for NHTSA Campaign Number: 21V042000 (ELECTRONIC STABILITY CONTROL) was completed. The contact also stated that the dealer cross-fired the speed sensors which caused the computer to not allow the vehicle to drive more than 35 MPH. The vehicle was not diagnosed or repaired. The contact stated that while driving at 5 MPH, the vehicle leaned on his right side and crashed into a street sign. The air bags failed to deploy. There were no injuries sustained. A police report was not filed. The contact stated that while driving at an undisclosed speed, The warning lights reappeared and the vehicle leaned and hit the curb. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The manufacturer was notified of the failures and offered the contract to trade the vehicle. The vehicl

    NHTSA complaint 11445998
  6. Filed Nov 19, 2021Failure Oct 4, 2021selden, NYFuel/propulsion system, Power train, Vehicle speed control

    trucks cut speed limit 65 to 10 normal highway i do understood %35 degrees slow down but its only %2 degrees uprise there is no power at engine rpm is shows less then 1 rpm and even if press the gas pedal all the way the truck does not accelerate like truck is lock right there very dangers any one drive back of me they are not accept that much speed change they are in dangers scarr to drive truck be couse same one get git back of truck and can get kill

    NHTSA complaint 11440985
  7. Filed Oct 18, 2021Failure Aug 1, 20208,000 milesPhoenix, AZElectrical system

    The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated that while driving, several unknown warning lights illuminated. The contact pulled over and restarted the vehicle. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000. Parts distribution disconnect.

    NHTSA complaint 11437198
  8. Filed Sep 24, 2021Failure Aug 19, 2021Indianapolis, INElectrical system

    The NHTSA law requires that the recall be done on a timely manner . Mercedes benz is not doing this . The wheel sensor recall is being not being done in a timely manner by Mercedes benz. They are typically making appointments 1 month to 3 months out to do a recall that takes 40 minutes to accomplish. .They are purposely endangering sprinter RV owners by their untimely repair schedule.

    NHTSA complaint 11434169
  9. Filed Jul 16, 2021Failure Jun 12, 202123,580 milesSante Fe, TXElectronic stability control (esc)

    The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact stated that while driving over a railroad track at a slow speed, the vehicle independently accelerated with the ABS, check engine, and traction control warning lights illuminated. The contact was able to safely stop the vehicle and shut-off the vehicle. Due to the failure, the contact had the vehicle towed to the dealer. Due to the parts for the repair not being available, the dealer decided to place a new, yet defective, speed sensor on the vehicle as a temporary repair and the contact drove the vehicle back home. The manufacturer was informed of the failure but offered no assistance. The contact had called three separate dealers and it was confirmed that the part would not be available until the fourth quarter of 2021. The vehicle was not repaired. The failure mileage was 23,580. Vin tool confirms parts not available.

    NHTSA complaint 11425081
  10. Filed Mar 19, 2021Failure Mar 5, 2021Plantation, FLElectronic stability control (esc)

    TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    NHTSA complaint 11403912
  11. Filed Feb 5, 2021Failure Sep 30, 201917,300 milesHOT Springs, NCPower train, Wheels

    ON SEPTEMBER 30, 2019, I WAS DRIVING DOWNHILL ON A MOUNTAIN ROAD WHEN OUR RV, A 25' LTV UNITY ON A MERCEDES SPRINTER 3500 CHASSIS, SUDDENLY LURCHED AND FELT OUT OF CONTROL. THE BREAKS AND STEERING WERE UNRESPONSIVE, AND I WAS PUMPING THE BREAKS, HARD! AFTER ABOUT 10 MINUTES OF STRUGGLING TO CONTROL THE VEHICLE AROUND A CURVEY DOWNHILL ROAD, CONTROL WAS RESTORED. LUCKILY, I WAS GOING SLOW ENOUGH THAT NO ACCIDENT RESULTED, BUT IT REALLY SHOOK ME! A COUPLE OF DAYS LATER THE VEHICLE (STILL UNDER WARRANTY) WAS LOADED ONTO A FLATBED TRUCK AND HAULED 2 HOURS AWAY TO KNOXVILLE, TN; THE CLOSEST MERCEDES SPRINTER VAN SERVICE CENTER. THEY REPLACED THE RIGHT REAR WHEEL SPEED SENSOR. I WAS TOLD THE OTHER SENSORS MIGHT ALSO FAIL, BUT THEY COULD NOT BE REPLACED UNTIL THEY FAILED. SINCE THEN, WE HAVE HEARD FROM SEVERAL OTHER RVERS WITH MERCEDES SPRINTER CHASSIS THAT THIS IS A COMMON PROBLEM. FOR US, THE VEHICLE NO LONGER FEELS SAFE TO TAKE ON THE ROAD SINCE WE HAVE NO IDEA WHEN THE NEXT SENSOR WILL FAIL. (PS - I TRIED TO SUBMIT THIS FORM EARLIER, BUT ACCIDENTALLY SELECTED 'I DO NOT WISH TO RECEIVE SAFETY RECALL ALERTS' - I DO WISH TO RECEIVE THOSE ALERTS.

    NHTSA complaint 11394837
  12. Filed Jan 31, 2021Failure Jan 31, 202118,000 milesSaint Augustine, FLElectrical system, Power train, Vehicle speed control

    WHEEL SPEED SENSORS KEEP FAILING. I HAVE HAD EIGHT SENSORS FAIL IN THREE YEARS OF OWNERSHIP. TRANSMISSION SHIFTS ERRATICALLY, SPEED SURGES, ABS, CHECK ENGINE LIGHT AND BRAKING IS IMPAIRED. THIS HAPPENS WHEN VEHICLE IS IN MOTION.

    NHTSA complaint 11390889
  13. Filed Jan 21, 2021Failure Jan 15, 202040,000 milesNaples, FLVehicle speed control

    FOR THE THIRD TIME THE ESP AND ABS SYSTEM WARNING MESSAGE IS SHOWN, AT FIRST THE SPEED OF THE VEHICLE INCREASES, IN THIS CASE FROM THE SET 60 MPH TO 70, AT WHICH POINT I SHUT THE CRUISE CONTROL DOWN. FROM THEN ON FOR THE REST OF THE DAYS TRAVEL C.A.200 MILES AND FOR THE REST OF THE TRIP (450 MILES) CRUISE CONTROL WAS INOPERATIVE. EACH TIME IT HAPPENS A MECHANIC VISIT IS NECESSARY. THE VEHICLE IS A WINNEBAGO NAVION

    NHTSA complaint 11389262
  14. Filed Jan 8, 2021Failure Dec 28, 202043,000 milesPensacola, FLEngine, Unknown or other, Vehicle speed control

    I OWN AN RV ON A MERCEDES 3500 SPRINTER CHASIS. I HAVE EXPERIENCED NUMEROUS FAILURES THAT CAUSE THE RV TO SPEED UP RAPIDLY AND I HAVE TO TAKE EMERGENCY ACTION TO AVOID AN ACCIDENT. USUALLY, I SHIFT INTO NEUTRAL TO DISENGAGE THE TRANSMISSION. I HAVE ~43,000 MILES ON MY RV AND I HAVE EXPERIENCED THIS ISSUE AND MERCEDES HAS REPLACED THE WHEEL SENSORS 6 DIFFERENT TIMES. ALL MAINTENANCE PERFORMED ON THE VEHICLE HAS BEEN PROVIDED BY A MERCEDES DEALER SERVICE CENTER. DOESN'T SEEM TO MATTER IF I AM DRIVING ON THE FREEWAY OR CITY STREETS, WHEN THE FAILURE HAPPENS, THE VEHICLE STARTS TO ACCELERATE RAPIDLY, RPMS SKYROCKET, THE DASHBOARD GETS THREE TROUBLE INDICATOR LIGHTS THAT COME ON, THE CHECK ENGINE LIGHT COMES ON. I AM PICKING UP THE VEHICLE FROM THE LOCAL MERCEDES DEALER TODAY AFTER JUST HAVING ANOTHER SENSOR FAILURE. I WAS DRIVING ON I-10 WHEN THE MOST RECENT FAILURE OCCURRED. THE VEHICLE BEGAN TO ACCELERATE, RPMS WENT VERY HIGH. VERY SCARY SITUATION. THE "WHEN DID THIS HAPPEN" DATE I'VE ENTERED IS FOR THE MOST RECENT FAILURE. I HAVE EXPERIENCED THIS ISSUE NUMEROUS TIMES.

    NHTSA complaint 11387156
  15. Filed Jan 4, 2021Failure Dec 29, 202013,200 milesAmelia Island, FLElectrical system, Engine, Power train

    DRIVING ON A DRY DAY, SMOOTH ROAD, WITH CRUISE CONTROL ON 65MPH AT 7:45PM. THIS VEHICLE IS CONVERTED WITH A THOR 24HL CAMPER ON THE CHASSIS. FIVE HOURS INTO THE DAYS DRIVE THE VEHICLE FLASHED ASR/ESP TRIANGLE - AND JERKED ABRUPTLY BUT INSTANTANEOUSLY BUT REMAINED ON CRUISE CONTROL. 2 SECONDS LATER: ABS LIGHT ON, ASR/BAS LIGHT ON, ESP LIGHT ON CRUISE CONTROL STOPPED FUNCTIONING (FYI - A VERY HEAVY ACCELERATOR PEDAL SPRING MAKES DRIVING DIFFICULT, FOR HOURS ON END, WITHOUT CRUISE WORKING - ESPECIALLY FOR THE OLDER DRIVERS LIKELY TO BE DRIVING THIS RIG.) PULLED OFF THE SIDE OF THE ROAD, SET FLASHERS, AND TURNED OFF ENGINE FOR ONE MIN HOPING TO RESET THE FAULT. TURNED BACK ON - NO CHANGE OFF THEN BACK ON AND THE YELLOW CHECK ENGINE CAME ON STEADY ALONG WITH THREE PREVIOUS AUCTION LIGHTS (ABOVE) VEHICLE HAD EXPERIENCED (WITH THE PREVIOUS OWNER) A PREVIOUS 'WHEEL SPEED SENSOR FAILURE' AND IT WAS REPAIRED. . 'WHEEL SPEED SENSOR FAILURE' APPEAR AT EPIDEMIC LEVELS ON THE TWO RV FACEBOOK GROUPS ASSOCIATED WITH THIS VEHICLE. THE 5TH KEY TURN AFTER INITIAL FAULT AND FAILURE OF CRUISE CONTROL THE THREE LIGHTS WENT OUT BUT THE CHECK ENGINE LIGHT REMAINED ON. ON APPROXIMATELY THE TENTH KEY TURN THE CHECK ENGINE LIGHT WENT OUT. VEHICLE RETURNED FOR SERVICE AT MERCEDES DEALERSHIP 'UNDER WARRANTY'. MY ISSUE LAYS IN THE POTENTIAL FOR THE VEHICLE TO ENTER INTO THE LIMP MODE IF ANOTHER CENSOR SHOWS A FAULT AND I'M ON THE ALASKA HIGHWAY 200 MILES FROM THE NEAREST POSSIBLE SERVICE. DEALER REFUSES TO SHARE TECH DATA CONCERNING RESET OF FAULT CONDITION OR A MERCEDES FIX FOR THIS NOW WELL KNOWN AND DOCUMENTED VEHICLE SHORTCOMING. THIS ISSUE CAN AND WILL GET PEOPLE KILLED AS THEY 'LIMP' DOWN THE HIGHWAY TO GET SERVICED OR ARE FORCED TO PULL OVER IN HEAVY TRAFFIC TO CHECK OUT WHAT MERCEDES SHOULD BE WARNING IS ALL ABOUT PROACTIVELY.

    NHTSA complaint 11386418
  16. Filed Dec 9, 2020Failure Dec 19, 201918,000 milesBishopville, MDUnknown or other

    I HAVE HAD TO REPLACE OUT OF POCKET ALL FOUR BRAKE SPEED SENSORS WHILE THEY SHOULD HAVE BEEN COVERED UNDER WARRANTY. MY LOCAL MERCEDES DEALER EVENTUALLY ACKNOWLEDGED THIS, BUT WILL NOT REIMBURSE SINCE THEY DID NOT REPLACE THEM. THIS ALL HAPPENED BETWEEN 17 AND 21,000 MILES AND CREATED UNSAFE DRIVING CONDITIONS.

    NHTSA complaint 11378628
  17. Filed Dec 1, 2020Failure Nov 28, 202050,000 milesRiverview, FLElectrical system, Service brakes

    REAR WHEEL SPEED SENSOR HAD TO BE REPLACED AT 30,000 MILES AND NOW BOTH FRONT WHEEL SENSORS ARE FAULTY AT 50.000 MILES. IN MY READING THIS IS A COMMONLY FAULTY PART AND IT COST $ 760.00 TO REPLACE BOTH SENSORS. FORTUNATELY THE FIRST SENSOR WAS UNDER WARRANTY. IT WOULD BE GREATLY APPRECIATED IF YOU WILL LOOK INTO THIS ISSUE. BECAUSE YOU CANNOT AFFORD TO TRADE AN RV. I WAS ON A TRIP WHEN THE INDICATOR LIGHTS CAME ON ON DASH AND I WAS ABLE TO DRIVE 7 HOURS HOMES. MY OWNERS MANUAL EXPRESSED I SHOULD SEEK TECHNICAL ASSISTANCE ASAP.

    NHTSA complaint 11377384
  18. Filed Nov 29, 2020Failure Nov 26, 20209,800 milesWoodinville, WAService brakes, Wheels

    BOTH LEFT AND RIGHT REAR WHEEL SPEED SENSORS FAILED RESULTING IN TRANSMISSION LIMITED TO 2ND GEAR AND BACK UP. VEHICLE HAS DRIVEN 9800 MILES TOTAL.

    NHTSA complaint 11376973
  19. Filed Nov 9, 2020Failure Nov 3, 20173,000 milesTitusville, FLPower train, Service brakes, Vehicle speed control

    WHEN I WENT TO TRY THE 4 WHEEL DRIVE THE FOLLOWING THINGS HAPPENED: A CLUNKING SOUND IN THE REAR OF THE VEHICLE. NUMEROUS WARNING LIGHTS CAME ON . ABS, COLLISION AVOIDANCE, CRUISE CONTROL, CHECK ENGINE, ESC OR ESP. OVER TIME THE LIGHTS CLEARED BUT CAME BACK ON WEEKS APART. I AM A RETIRED NASA SAFETY/RELIABLY ENGINEER. IN MY OPINION ALL OF THESE LIGHTS COME ON AS A RESULT OF FAILURES OF ONE OR MORE WHEEL SPEED SENSORS. THIS IS A MAJOR SAFETY PROBLEM AS WHEN THERE IS A FAILED OR INTERMITTENT OPERATION OF A FAILED SPEED SENSOR. ALL OF THESE SAFETY SYSTEMS FAIL WHEN THE ONE SENSOR FAILS. THIS FAILURE COULD OCCUR UNEXPECTEDLY AT ANY TIME. LEADING TO LOSS OF LIVES AND VEHICLE. I HAVE NOT RECEIVED ANY WARNING LETTERS ON THIS MAJOR SAFETY FAILURE. ACCORDING TO THE DEALER MERCEDES IS AWARE OF THIS ISSUE. AFTER THE VEHICLE IS OUT OF WARRANTY MERCEDES SAYS THEY WILL CHARGE THE OWNER TO FIX IT. AT THE VERY LEAST THE ISSUE CLEARLY NECESSITATES THAT THIS ISSUE BE ELEVATED, TO CONSUMERS, AND THAT THE ISSUE BE FIXED . A WARNING THAT DESCRIBES THE ISSUE AND MERCEDES STATUS ON A FIX SHOULD GO OUT TO ALL THE APPROPRIATE PARTIES IMMEDIATELY. THE VEHICLE WAS STOPPED PUT IN NEUTRAL THEN 4 WHEEL DRIVE WAS ENGAGED, IMMEDIATELY WHEN MOVING THERE WAS A BIG CLUNK AND THE WARNING LIGHTS CAME ON. THEY WENT OUT THEN CAME BACK ON INTERMITTENTLY FOR MONTHS. ONE TIME THEY CAME ON JUST SITTING AT THE LIGHT. FAILURE OF MULTIPLE SAFETY SYSTEMS DUE TO A SENSOR FAILURE IS UNACCEPTABLE. I BELIEVE A DESIGN FIX IS URGENTLY NEEDED AND SHOULD BE PRESSED FOR HARD BY THE GOVERNMENT. CURRENTLY THERE IS NO FIX. AND MERCEDES IS NOT ADEQUATELY WARNING THE PUBLIC OF THE ISSUE. UNTIL I PRESSED MERCEDES HARD ON THIS INTERMITTENT PROBLEM I WAS NOT MADE AWARE OF WHAT EXACTLY THE PROBLEM WAS. THE FAILURE OF ONE SENSOR SPEED CAUSES MULTIPLE SAFETY SYSTEMS TO NOT WORK.

    NHTSA complaint 11373892
  20. Filed Nov 5, 2020Failure Nov 5, 202018,600 milesOwings, MDAutomatic emergency braking, Warnings, Service brakes

    THIRD-TIME SPEED SENSOR FAILED WHILE DRIVING ' ALL 3 TIMES WHILE DRIVING ON HIGHWAY. CAUSES THE VEHICLE TO SPEED UP / SLOW DOWN AND LURCH WITH THE ENGINE DOING HIGH REVS. CRUISE CONTROL BECOME INOPERABLE. ABS, FORWARD COLLISION, AND PARKING SENSORS BECOME INOPERABLE. BRAKES PERFORM ERRATICALLY FOR SEVERAL MOMENTS AND THEN ABS INDICATES IT IS INOPERABLE. VAN BECOMES HAZARDOUS TO DRIVE WHILE THE ELECTRONICS ATTEMPT TO SORT OUT WHAT IS GOING ON. VERY GLAD I WAS NOT IN CONGESTED TRAFFIC EACH TIME THIS HAPPENS AS THE VAN BECOMES UNSTABLE. M-BENZ SOLUTION IS TO REPLACE SENSOR ' THIS DOES NOT SEEM SAFE NOR VIABLE LONG TERM FIX.

    NHTSA complaint 11373244
Source: NHTSA ODI complaints file.
Investigations

2 NHTSA investigations on file

  • EA21002 Engineering analysis, Airbags
    Desiccated Air Bag Inflator Rupture
    Opened Sep 17, 2021, still open
  • PE20014 Preliminary evaluation, Brakes
    Rear Wheel Speed Sensor Failure
    Opened Sep 21, 2020, closed Mar 30, 2021 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins

128 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • LI28_00-N-079097_1_en Aug 26, 2026 · Service Bulletin/Repair Instructions
    Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to the front axle according to ESP calcul…
  • LI54_30-N-080701 Jul 1, 2026 · Service Bulletin/Repair Instructions
    ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenan…
  • LI49.10-N-080528 Jun 3, 2026 · Service Bulletin/Repair Instructions
    OM642 DPF Filter Cracked or Broken Complaint Vehicle will not start or exhibits noisy exhaust. Check Engine Lamp (CEL) is on. Multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11B300, 11EC0…
  • LI14.20-N-073867 Jun 15, 2026 · Service Bulletin/Repair Instructions
    Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in tab…
  • LI4910-N-060969 Apr 18, 2026 · Service Bulletin/Repair Instructions
    Complaint Rattling noise from underneath the vehicle. Cause One or more of the following conditions may be present: 1. The exhaust bracket from the DPF to the transmission is cracked or broken. • See Pic. 1 for an example of a broken bracket. 2. Transmissio…
  • LI49-20-N-080376 Mar 23, 2026 · Service Bulletin/Repair Instructions
    The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue system warning indicating AdBlue quality …
  • LI14.20-N-073867 Jan 16, 2026 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with p…
  • LI28.00-N-063339 Dec 1, 2025 · Service Bulletin/Repair Instructions
    Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case splines Remedy Apply bearing retainer (green) Loctite to both output shaft splines…
  • LI54.30-N-079757 Sep 26, 2025 · Service Bulletin/Repair Instructions
    Engine Oil Level Cannot Be Checked via Instrument Cluster Service Menu Complaint Sometimes the engine oil level cannot be determined using the instrument cluster's service menu. The following mes- sages may be displayed: •Engine oil level currently inopera…
  • LI27.19-N-079793 Sep 16, 2025 · Service Bulletin/Repair Instructions
    Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54…
  • LI14.20-N-073867 May 9, 2025 · Service Bulletin/Repair Instructions
    Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in tabl…
  • LI14.20-N-073867 Apr 25, 2025 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis and Cleaning Procedure using TUNAP 926® on 906, 907 Sprinter with OM642 Diesel Engine Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve s…
  • LI82.35-N-078930 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with d…
  • LI47.10-N-079010 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type Complaint: Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type (e.g., gasoline, water, biodiesel, AdBlue/DEF) Cause: The incorrect fuel type, such as gasoline, water, …
  • LI14.20-N-073867 Mar 10, 2025 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis and Cleaning Procedure Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list …
  • LI49.20-N-078838 Feb 4, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes rela- ted to the AdBlue tank: P206B31: Malfunction of the concentration sensor for AdBlue; the signal is absent. P203B31: Malfunction …
  • LI07.70-N-078824 Feb 12, 2025 · Service Bulletin/Repair Instructions
    Complaint Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless ot…
  • LI49.00-N-078608 Nov 28, 2024 · Service Bulletin/Repair Instructions
    SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readi…
  • LI14.20-N-073867 May 24, 2024 · Service Bulletin/Repair Instructions
    Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. N…
  • 2022120013-1 Jan 1, 2023 · Service Bulletin/Repair Instructions
    Emissions.
  • LI07.10-N-075862 Feb 23, 2023 · Service Bulletin/Repair Instructions
    Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.
  • LI03.10-N-075843 Feb 13, 2023 · Service Bulletin/Repair Instructions
    Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: • On engine 642 cylinder 6 is affected. • On engine 651 cylinder 2 is aff…
  • LI00.19-N-075749 Jan 13, 2023 · Service Bulletin/Repair Instructions
    Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CA…
  • LI07.16-N-075574 Dec 2, 2022 · Service Bulletin/Repair Instructions
    Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Eve…
  • 2022110005 Nov 23, 2022 · Service Bulletin/Repair Instructions
    Software Update - Water Pump Diagnostics
  • LI07.16-N-075574 Nov 21, 2022 · Service Bulletin/Repair Instructions
    SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https://www.obdclearing…
  • 2020040001 Aug 8, 2022 · Service Bulletin/Repair Instructions
    2020040001
  • LI49.20-N-074942 Jun 13, 2022 · Service Bulletin/Repair Instructions
    Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Em…
  • NC3COD2ND Apr 1, 2022 · Service Bulletin/Repair Instructions
    Modification to the emission control system.
  • 2020060007 Apr 1, 2022 · Service Bulletin/Repair Instructions
    Modification to the emission control system.
  • LI01.00-N-074210 Jan 6, 2022 · Service Bulletin/Repair Instructions
    Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a te…
  • LI54.22-N-074063 Dec 7, 2021 · Service Bulletin/Repair Instructions
    Various complaints due to aftermarket OBDII device installed
  • LI00.30-N-074118 Dec 14, 2021 · Service Bulletin/Repair Instructions
    "The “monitor status this driving cycle (PID 41)” can be displayed as “disabled” in the generic scan tool although no monitor of this group is disabled "
  • LI8210N048712 Aug 21, 2013 · Service Bulletin/Repair Instructions
    Headlamps and lamps fogged and/or leaking.
  • LI0709N0633386 Nov 7, 2016 · Service Bulletin/Repair Instructions
    Coolant, vacuum, temperature fault codes.
  • MB NC3DREZAHA Re Aug 5, 2021 · Service Bulletin/Repair Instructions
    Replace Wheel Speed Sensors
  • FTL NC3DREZAHA R Aug 5, 2021 · Service Bulletin/Repair Instructions
    Replace Wheel Speed Sensors
  • 511329 May 3, 2021 · Service Bulletin/Repair Instructions
    Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak resulting in the l…
  • 511331 May 3, 2021 · Service Bulletin/Repair Instructions
    Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicle…
  • Initial NCU-PDGH Feb 12, 2021 · Service Bulletin/Repair Instructions
    Initial NCU-eCall Software Update
  • 2017030004 Jan 14, 2021 · Service Bulletin/Repair Instructions
    Replace 3rd brake lamp, remove soft top compartment cover to access.
  • Launch NCU - 202 Jan 7, 2021 · Service Bulletin/Repair Instructions
    Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-C…
  • V-RC-2020120007 Dec 18, 2020 · Service Bulletin/Repair Instructions
    Inspect Power Steering Hose Clamps
  • Initial NCU - MY Sep 18, 2020 · Service Bulletin/Repair Instructions
    Initial Notice - STOP SALE - Pending Emissions Modification
  • Initial NCU MY19 Sep 14, 2020 · Service Bulletin/Repair Instructions
    Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) reg…
  • LI46.00-N-069137 Aug 3, 2020 · Service Bulletin/Repair Instructions
    Power Steering Hose Updated Repair Method
  • LI14.20-N-071638 Aug 21, 2020 · Service Bulletin/Repair Instructions
    Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
  • LI82.10-P-062051 Jun 30, 2020 · Service Bulletin/Repair Instructions
    Headlamps fogged
  • LI82.62-P-067526 Jan 3, 2020 · Service Bulletin/Repair Instructions
    Burmeister High-End 3D Surround: Speakers may temporarily not emit sound
  • LI91.40-N-062773 Dec 17, 2019 · Service Bulletin/Repair Instructions
    Seat belt does not roll up correctly
  • LI82.85-N-070616 Dec 3, 2019 · Service Bulletin/Repair Instructions
    MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
  • LI82.85-N-070620 Dec 4, 2019 · Service Bulletin/Repair Instructions
    SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
  • LI82.85-N-069563 Dec 4, 2019 · Service Bulletin/Repair Instructions
    MBUX multimedia system: Central display goes dark temporarily (Connect5)
  • LI82.85-N-070619 Dec 3, 2019 · Service Bulletin/Repair Instructions
    MBUX multimedia system: Central display intermittently remains dark (NTG6)
  • LI82.85-N-070617 Dec 4, 2019 · Service Bulletin/Repair Instructions
    MBUX multimedia system: Malfunction in Android Auto (Connect5)
  • LI82.85-N-070599 Dec 2, 2019 · Service Bulletin/Repair Instructions
    MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)
  • Pending Passenge Sep 25, 2019 · Service Bulletin/Repair Instructions
    Passneger-side Airbag
  • Initial NCU 2019 Sep 10, 2019 · Service Bulletin/Repair Instructions
    Replace Passenger-side Airbag
  • LI07.08-N-056829 Jul 18, 2013 · Service Bulletin/Repair Instructions
    Engine in limp-home mode, engine diagnosis indicator lamp lights up, fault code P213862, P213864, P211271, P225113, P019122 or P019185 stored in control unit.
  • LI14.40-N-058284 Feb 7, 2014 · Service Bulletin/Repair Instructions
    AdBlue line leaking
Source: NHTSA manufacturer communications files.