Other, diesel, 4x2, built in Germany. Owner complaints on file from Mar 25, 2021 to Dec 23, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-100 | Feb 17, 2023 | Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat | Electrical system | 52,993 | Part replacement |
| 21V-360 | May 17, 2021 | Electronic Stability Control (ESP) software was not updated for vehicles with a higher center of gravity | Stability and traction control | 168 | Software update |
| 21V-241 | Apr 6, 2021 | Hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak | Steering | 4,444 | Repair or modification |
| 21V-237 | Apr 5, 2021 | VIN number listed on the vehicle's dash board, certification label, and body-in-white do not match | Equipment | 1 | Part replacement |
| 20V-756 | Dec 8, 2020 | These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete | Equipment | 9 | Software update |
| 20V-453 | Aug 4, 2020 | Affected Sprinter vehicles from platform 907 (VS30) might have an open port on the fuel delivery module (fuel pump) | Fuel system | 46 | Repair or modification |
| 20V-427 | Jul 27, 2020 | Chassis may be missing the additional stabilization required for its cargo capacity | Suspension | 4 | Part replacement |
| 20V-426 | Jul 27, 2020 | Incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle's handling | Suspension | 26 | Part replacement |
| 20V-322 | Jun 3, 2020 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 11,013 | Repair or modification |
| 20V-180 | Mar 26, 2020 | Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates | Equipment | 52,127 | Not stated |
| 20V-181 | Mar 25, 2020 | Rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid | Brakes | 48,791 | Part replacement |
| 19V-908 | Dec 19, 2019 | Lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching | Equipment | 183 | Not stated |
| 19V-121 | Feb 22, 2019 | Lights may not illuminate, despite the rear fog light switch being turned on | Lighting | 1,197 | Software update |
| 19V-070 | Jan 31, 2019 | Steering shaft that connects to the steering gear may disconnect without warningDo not drive | Steering | 4,358 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
At approximately 104 miles into a recent trip in our RV, while traveling at highway speed under cruise control, we noticed a strange odor. Almost at the same moment we immediately lost engine and braking power. The check engine light came on. We then noticed smoke coming from the engine compartment and noxious fumes had begun to enter the cabin area. After pulling to the side of the highway by use of the emergency brake, we were able to exit the vehicle. Flames could be seen coming from the engine bay and quickly engulfed the RV giving my wife, myself, and our dog only enough time to exit and get a safe distance away. The RV burned to basically nothing but the frame left.
NHTSA complaint 11561668The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that while seated in the swivel chair inside the vehicle, she turned the swivel chair around to watch the television and several unknown warning lights started flashing on and off and the vehicle would not start. The contact stated that an independent mechanic was contacted and arrived at the residence to service the vehicle. An unknown repair was performed and the vehicle was able to be started. The vehicle was taken to the local dealer and the contact was informed that the seat wiring harness needed to be replaced. The vehicle was repaired however, the contact was concerned that by using electrical tape in the repair, the repair was not properly completed. The contact stated that while researching the failure, she became aware of NHTSA Campaign Number: 21V410000 (Electrical System, Back Over Prevention) which she related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
NHTSA complaint 11462472The contact owns a 2020 Tiffin Wayfarer Motorhome built on a 2019 Mercedes-Benz Sprinter 3500/4500 chassis. The contact stated that while driving approximately 55-65 MPH, the water tank fell onto the exhaust system. The contact received notification of NHTSA campaign numbers: 21V610000 (Trailer Hitches) and 21V753000 (Equipment). The contact called the local dealer who stated additional hours were needed to complete the repairs. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, declined the repairs. Parts distribution disconnect. The approximate failure mileage was 15,000.
NHTSA complaint 11444190ACCIDENT ON 10/15/2020, UNOCCUPIED VEHICLE ROLLED FROM A PARKED POSITION DOWN A HILL AND STRUCK A HOUSE. THE VEHICLE IS DESIGNED TO HAVE THE TRANSMISSION AUTOMATICALLY SHIFT TO PARK WHEN THE DRIVER'S DOOR IS OPEN, AND THIS SYSTEM WAS FUNCTIONAL AT THE TIME OF THE INCIDENT. DISENGAGEMENT OF THE PARKING PAWL WAS THE CAUSE OF THE EVENT.
NHTSA complaint 11404891Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.