Model year

2020 Mercedes-Benz Sprinter (VS30)

Van, diesel, 4WD/4-Wheel Drive/4x4, built in Germany. Owner complaints on file from Jun 25, 2021 to Jul 10, 2023.

Recall campaigns covering this model year364k vehicles or units across those campaigns
Owner complaints4Close to the median 2020 van
Severity index0.02020 vans average 5.9
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2020 Mercedes-Benz Sprinter (VS30) peaked in 2021, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.522021220222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

25% of complaints about the 2020 Mercedes-Benz Sprinter (VS30) name back-over prevention

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Back-over prevention
1
Electrical system
1
Equipment
1
Driver assistance
1
Powertrain
1
Structure
1
Speed control
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

3 recall campaigns cover the 2020 Mercedes-Benz Sprinter (VS30)

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Mercedes-Benz Sprinter (VS30)
CampaignFiledSubjectComponentVehiclesRemedy
23V-100Feb 17, 2023Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheatElectrical system52,993Part replacement
21V-854Nov 3, 2021Front axle was equipped with the incorrect-size brake discsBrakes1Part replacement
20V-322Jun 3, 2020Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat framesAirbags11,013Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Mercedes-Benz Sprinter (VS30)

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

4 complaints on file, page 1 of 1.

  1. Filed Jul 10, 2023Failure Sep 16, 2022Summerville, SCEquipment, Structure

    The contact owns a 2022 Winnebago View built on a 2020 Mercedes-Benz Sprinter chassis. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

    NHTSA complaint 11531367
  2. Filed Sep 20, 2022Failure Feb 3, 2022Palmetto, GAWarnings, Power train, Vehicle speed control

    When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensor’s warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling into traffic yet the throttle does not respond.

    NHTSA complaint 11485408
  3. Filed Nov 23, 2021Failure Nov 11, 2021Bentonville, ARAdaptive cruise control

    Active brake assist inoperable and cruise control is not available when this occurs

    NHTSA complaint 11441463
  4. Filed Jun 25, 2021Failure Apr 15, 2021Des Moines, IAElectrical system

    The contact owns a 2020 Mercedes-Benz Sprinter 3500. After the purchase of the vehicle, the contact was informed that he was unable to take possession of the vehicle because of NHTSA Campaign Number: 21V055000 (Electrical System) and that the parts for the recall repair were not yet available. The manufacturer was notified of the recall and initially informed him that the recall update would be available in mid-June however, the contact was recently informed that the update was still unavailable and there was no estimated date for the availability for the update. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

    NHTSA complaint 11422302
Source: NHTSA ODI complaints file.
Investigations

1 NHTSA investigation on file

  • PE21019 Preliminary evaluation, Powertrain
    Vehicle Rolls Away While in Park
    Opened Aug 2, 2021, closed May 27, 2022 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins

79 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • LI28_00-N-079097_1_en Aug 26, 2026 · Service Bulletin/Repair Instructions
    Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to the front axle according to ESP calcul…
  • LI07_02-N-079573_2_en Aug 5, 2026 · Service Bulletin/Repair Instructions
    Oil Leak at Crankcase Near the High-pressure Fuel Pump OM654 Complaint Visible oil leak at the crankcase near the mounting area of the high‑pressure fuel pump on OM654 engines. Cause Oil leakage near the high‑pressure fuel pump may result from insufficient …
  • LI54_30-N-080701 Jul 1, 2026 · Service Bulletin/Repair Instructions
    ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenan…
  • LI33_30-N-080795 Jul 17, 2026 · Service Bulletin/Repair Instructions
    Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration on low-traction surfaces. • Noise from …
  • LI80.20-N-079697 Jun 8, 2026 · Service Bulletin/Repair Instructions
    Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There ar…
  • LI00.20-N-080626 Jun 2, 2026 · Service Bulletin/Repair Instructions
    Complaint ASSYST values in XENTRY actual values and workshop menu of instrument cluster are implausibly excessive. Infor-mation: According to ASSYST values in XENTRY Diagnosis and the instrument cluster workshop menu, a larger jump (for example 20,000 km …
  • LI47_00-N-069565 Jun 16, 2026 · Service Bulletin/Repair Instructions
    Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause A. The Fuel Supply Control Unit (FSCU) fails to detect a refueling event B. The Fuel Level Sensor p…
  • LI14.20-N-073867 Jun 15, 2026 · Service Bulletin/Repair Instructions
    Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in tab…
  • LI49.20-N-078466_4 May 8, 2026 · Service Bulletin/Repair Instructions
    Check engine light with fault code P3005CA in MRD1 (CDI) Complaint The check engine light is on, with a possiblility in a reduction of power and the presence of soot in the exhaust system. Fault code P3005CA: The diesel particulate filter efficiency is insu…
  • LI35.00-N-080267_1 May 26, 2026 · Service Bulletin/Repair Instructions
    Sprinter 907 - Rear Axle Noise Diagnosis Best Practices Complaint Various noises from area of rear axle while driving Cause A: Howling Noises The high‑frequency howling noise is caused by the normal meshing behavior of the rear axle gear set, consisting of …
  • LI91-18-N-080032 Apr 9, 2026 · Service Bulletin/Repair Instructions
    Complaint Crease formation on genuine leather seat covers in vehicles with low mileage Cause • objects left on the seats for extended periods of time (pressure marks) • objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle) • ligh…
  • LI4700N069565 Apr 29, 2026 · Service Bulletin/Repair Instructions
    Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause A. The Fuel Supply Control Unit (FSCU) fails to detect a refueling event. B. The Fuel Level Sensor provides incorrect readings.
  • LI49-20-N-080376 Mar 23, 2026 · Service Bulletin/Repair Instructions
    The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue system warning indicating AdBlue quality …
  • LI49-20-N-078838 Mar 23, 2026 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 present in AdBlue (SCR) control unit (N118/5) Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes related…
  • LI49-20-N-075995 Mar 23, 2026 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint SCR or AdBlue warning message cannot be reset. All fault codes in the AdBlue (SCR) control unit have been processed and corrected, howev…
  • LI5410N080207 Feb 20, 2026 · Service Bulletin/Repair Instructions
    Xentry Battery Tester results do not match with workshop Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to …
  • LI4920N078838 Feb 24, 2026 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 present in AdBlue (SCR) control unit (N118/5) Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes related…
  • LI4920N075995 Feb 24, 2026 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control u…
  • LI49.20-N-075995 Jan 15, 2026 · Service Bulletin/Repair Instructions
    Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control unit have been processed and corrected; however, fault codes P13DF00 and P300685 remain active and stored in the…
  • LI14.20-N-073867 Jan 16, 2026 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with p…
  • LI28.00-N-063339 Dec 1, 2025 · Service Bulletin/Repair Instructions
    Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case splines Remedy Apply bearing retainer (green) Loctite to both output shaft splines…
  • LI88.30-N-078036_2 Nov 13, 2025 · Service Bulletin/Repair Instructions
    Electric Step will not extend/inoperative Complaint T57 Electric step inop with warning on cluster. Cause Possible damage to end position sensors. Remedy Please remove lower panel on step and inspect for damage to end position sensors. If no damage is found…
  • LI54.21-N-069524_7 Nov 12, 2025 · Service Bulletin/Repair Instructions
    Diverse messages in the instrument cluster, vehicle will not start, gears cannot be engaged Complaint Vehicle cannot be started, various messages in instrument cluster, gears cannot be engaged, ignition cannot be switched on, central locking has malfunction…
  • 24V5497749 Oct 6, 2025 · Over The Air
    The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update incl…
  • 24V5497749 Oct 6, 2025 · Over The Air
    The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update incl…
  • LI54.30-N-079757 Sep 26, 2025 · Service Bulletin/Repair Instructions
    Engine Oil Level Cannot Be Checked via Instrument Cluster Service Menu Complaint Sometimes the engine oil level cannot be determined using the instrument cluster's service menu. The following mes- sages may be displayed: •Engine oil level currently inopera…
  • LI27.19-N-079793 Sep 16, 2025 · Service Bulletin/Repair Instructions
    Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54…
  • LI01.10-N-079275 Sep 26, 2025 · Service Bulletin/Repair Instructions
    Internal Diesel Engine Damage or Oil Sludge Formation Complaint Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises. Inspection Findings: Upon inspection, engine bearings—including crankshaft, connection rod…
  • 2025080008 Sep 4, 2025 · Service Campaign
    MBAG has determined the software of the control unit for the anti-theft warning system does not correspond to the current production configuration. There is a possibility that the alarm system (EDW) could be triggered while the vehicle is parked and locked.…
  • MB_V-SC-2025070001 Aug 12, 2025 · Emissions
    Mercedes-Benz AG, the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Model Years 2017-2021 Sprinter vehicles, the In Use Monitor Performance Ratio (“IUMPR”) function of the OBD system might not perform as intended under certain …
  • MB_V-SC-2025070011 Aug 12, 2025 · Emissions
    Mercedes-Benz AG, the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Model Year 2019-2021 Sprinter vehicles, the SCR control unit software does not correspond to the current series production configuration.
  • LI49.20-N-079593 Jul 25, 2025 · Service Bulletin/Repair Instructions
    Check engine light with fault code P20EEFE in the CDI control unit CDI (N3/47) Complaint Check engine light is illuminated with fault code P20EEFE "The efficiency of component 'SCR catalytic converter' is not sufficient" stored in the CDI control unit (N3/…
  • LI49.20-N-076565 Jul 23, 2025 · Service Bulletin/Repair Instructions
    Check engine light with fault code P300E3B in the CDI control unit CDI (N3/28) Complaint Check engine light is illuminated with fault code P300E3B “The efficiency of component 'SCR catalytic converter' is not sufficient" stored in the CDI control unit (N3/…
  • LI49.20-N-079157_6 Jun 24, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low. There is a component fault. •P202E84: The Adblue metering valve 1 (Motor side…
  • LI47.70-N-079422_1 Jun 12, 2025 · Service Bulletin/Repair Instructions
    HV battery is not charging to its full capacity with restricted maximum SoC Complaint The vehicle's HV battery is not charging to its full capacity, with the maximum State of Charge (SoC) being restricted to a specific percentage. Cause The State of Charge …
  • LI14.30-N-075882_6 Jun 20, 2025 · Service Bulletin/Repair Instructions
    Check engine light active - Fault P3007F1, P3007F2, P300CA8, or P300CA9 present in CDI control unit Complaint Check engine warning light active. The following fault codes may be present in the engine control unit: • P3007F1 Leak detected in intake air syste…
  • LI14.20-N-079253_3 Jun 16, 2025 · Service Bulletin/Repair Instructions
    Check engine light with fault code P300E55 with H12 Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of component 'Exhaust gas re…
  • LI01.10-N-079275_1 Jun 6, 2025 · Service Bulletin/Repair Instructions
    Internal Diesel Engine Damage or Oil Sludge Formation Complaint Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises. Inspection Findings: Upon inspection, engine bearings—including crankshaft, connection ro…
  • LI49.20-N-079157 May 19, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low. There is a component fault. •P202E84: The Adblue metering valve 1 (Motor side)…
  • LI14.20-N-079253 May 19, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of component 'Exhaust gas recirculation cooler (low pressure)' is not sufficien…
  • LI14.20-N-073867 May 9, 2025 · Service Bulletin/Repair Instructions
    Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in tabl…
  • EGR Valve Apr 25, 2025 · Warranty Program/Extension
    In our continuing efforts to assure the proper performance of our products and to ensure the satisfaction of our customers, the warranty for the EGR Valve in the vehicles listed below has been extended from the original 5 years/100,000 miles to 15 years/150…
  • LI49.20-N-079157 Apr 17, 2025 · Service Bulletin/Repair Instructions
    Check engine light with possible Adblue warning with fault code P20F409 or P202E84 Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too …
  • LI14.20-N-073867 Apr 25, 2025 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis and Cleaning Procedure using TUNAP 926® on 906, 907 Sprinter with OM642 Diesel Engine Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve s…
  • LI09.41-N-079165_1 Apr 21, 2025 · Service Bulletin/Repair Instructions
    Low Coolant Warning, Potential Misfire, and Absence of External Coolant Leaks Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes r…
  • LI09.40-N-079144_4 Apr 25, 2025 · Service Bulletin/Repair Instructions
    Check engine light with reduced power with fault codes P300A6D, P300974, P300DFB, or P300DE8 Complaint: The check engine light is activated, accompanied by one or more of the following fault codes related to the Boost Pressure Positioner: • P300A6D The boos…
  • LI01.20-N-079115_1 Apr 3, 2025 · Service Bulletin/Repair Instructions
    Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted. Complaint: Check engine light on. Fault code P04DB79 is current in the engine control module (N3/10). Cause: Open circuit or high resistance to cra…
  • LI82.35-N-078930 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with d…
  • LI49.20-N-078838 Mar 18, 2025 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 when outside temperatures are below 32 degrees Fahrenheit. SCR Gen4 (KP7) Complaint: The check engine light or AdBlue warning is activated, accompanied by one or more of the …
  • LI49.20-N-075995 Mar 6, 2025 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint: Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control …
  • LI47.10-N-079010 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type Complaint: Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type (e.g., gasoline, water, biodiesel, AdBlue/DEF) Cause: The incorrect fuel type, such as gasoline, water, …
  • LI14.20-N-073867 Mar 10, 2025 · Service Bulletin/Repair Instructions
    EGR Valve Diagnosis and Cleaning Procedure Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list …
  • LI49.20-N-078838 Feb 4, 2025 · Service Bulletin/Repair Instructions
    Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes rela- ted to the AdBlue tank: P206B31: Malfunction of the concentration sensor for AdBlue; the signal is absent. P203B31: Malfunction …
  • LI07.70-N-078824 Feb 12, 2025 · Service Bulletin/Repair Instructions
    Complaint Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless ot…
  • LI49.20-N-075995_3 Feb 6, 2025 · Service Bulletin/Repair Instructions
    Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset (P13DF00)
  • LI49.20-N-078838 Feb 4, 2025 · Service Bulletin/Repair Instructions
    Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 when outside temperatures are below 32 degrees Fahrenheit
  • LI49.00-N-078608 Nov 28, 2024 · Service Bulletin/Repair Instructions
    SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readi…
  • LI49.20-N-076565 Oct 17, 2024 · Service Bulletin/Repair Instructions
    Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the O…
  • LI08.10-N-078545 Oct 25, 2024 · Service Bulletin/Repair Instructions
    Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in …
  • LI49.20-N-076565 Sep 25, 2024 · Service Bulletin/Repair Instructions
    Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM64…
Source: NHTSA manufacturer communications files.