Complaints about the 2020 Mercedes-Benz Sprinter (VS30) peaked in 2021, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Van, diesel, 4WD/4-Wheel Drive/4x4, built in Germany. Owner complaints on file from Jun 25, 2021 to Jul 10, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-100 | Feb 17, 2023 | Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat | Electrical system | 52,993 | Part replacement |
| 21V-854 | Nov 3, 2021 | Front axle was equipped with the incorrect-size brake discs | Brakes | 1 | Part replacement |
| 20V-322 | Jun 3, 2020 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 11,013 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
The contact owns a 2022 Winnebago View built on a 2020 Mercedes-Benz Sprinter chassis. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11531367When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensor’s warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling into traffic yet the throttle does not respond.
NHTSA complaint 11485408Active brake assist inoperable and cruise control is not available when this occurs
NHTSA complaint 11441463The contact owns a 2020 Mercedes-Benz Sprinter 3500. After the purchase of the vehicle, the contact was informed that he was unable to take possession of the vehicle because of NHTSA Campaign Number: 21V055000 (Electrical System) and that the parts for the recall repair were not yet available. The manufacturer was notified of the recall and initially informed him that the recall update would be available in mid-June however, the contact was recently informed that the update was still unavailable and there was no estimated date for the availability for the update. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint 11422302Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.