Complaints over time
Complaints about the 2004 Sprinter 3500 peaked in 2005, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2004 Sprinter 3500
Van, diesel, 4x2, built in Germany. Owner complaints on file from Nov 28, 2005 to Mar 28, 2020.
Recall campaigns covering this model year1465 vehicles or units across those campaigns
Owner complaints2Below the median 2004 van
Severity index0.02004 vans average 5.0
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2004 Sprinter 3500 name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2004 Sprinter 3500
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 08V-387 | Aug 6, 2008 | These lifts fail to comply with the requirements of federal motor vehicle safety standard no. 403, "platform lift systems for motor vehicles." the… | Adaptive equipment | 465 | Not stated |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2004 Sprinter 3500
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Mar 28, 2020Failure Nov 29, 2019175,000 milesSAN Francisco, CAUnknown or other
AFTER THE RECALL, THE OBD II CAN ONLY BE ACCESSED BY A DODGE DEALER. THE OBD II PORT WILL NOT CONNECT TO A SMOG TECHNICIANS EQUIPMENT SO THE VEHICLE CANNOT BE SMOGGED.*DT*JB
NHTSA complaint 11319600 - Filed Nov 28, 2005Failure Nov 24, 2005Mobile, ALService brakes, Rotor, Caliper
BRAKE FAILURE WITHOUT WARNING ROTOR DISK SPLIT FROM HUB REPLACE ROTOR DISK- WE OWN 5 SPRINTERS- THIS HAS HAPPEN ON 3 WITH LOW MILES - THE CALIPERS EXERT TOO MUCH FORCE ON THE VERY THIN ROTORS- THEY SPLIT FROM HUB WITHOUT ANY WARNING! *NM
NHTSA complaint 10143857
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
53 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 9004275 Jul 22, 2020 · Service Bulletin/Repair Instructions
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC"… - 9003215 Feb 12, 2015 · Service Bulletin/Repair Instructions
Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR applicati… - 9004275 Jul 22, 2020 · Service Bulletin/Repair Instructions
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC"… - 9002849 Sep 3, 2014 · Service Bulletin/Repair Instructions
Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacement please order ki… - 3100519 Nov 20, 2019 · Service Bulletin/Repair Instructions
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. - 3100319 Nov 20, 2019 · Service Bulletin/Repair Instructions
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts. - 3100619 Nov 20, 2019 · Service Bulletin/Repair Instructions
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. - R2118796A Feb 26, 2016 · Service Bulletin/Repair Instructions
Valve Body. These may cause over drive cycling. - T21 Combo Rev4 Mar 12, 2021 · Service Bulletin/Repair Instructions
Emissions Recall T21 Reprogram Engine Control Unit - 23-015-20 Apr 30, 2020 · Service Bulletin/Repair Instructions
Disinfectant Solution Recommended for COVID-19 - 08-049-20 Apr 22, 2020 · Service Bulletin/Repair Instructions
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary. - LI09.40-N-070781 Jan 21, 2020 · Service Bulletin/Repair Instructions
Check engine light on and fault codes P3005A9, P3005FF, P30074B in CDI Control Unit - 31-005-19 Nov 20, 2019 · Service Bulletin/Repair Instructions
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. - 31-003-19 Nov 20, 2019 · Service Bulletin/Repair Instructions
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts. - 31-006-19 Nov 20, 2019 · Service Bulletin/Repair Instructions
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. - LI41 10-N-068968 Apr 25, 2019 · Service Bulletin/Repair Instructions
Noise on propeller shaft/rear axle from approx. 25mph - Sprinter October Oct 20, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter July 28 Jul 28, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter July 14 Jul 14, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - LI54 25-N-065909 Jul 6, 2017 · Service Bulletin/Repair Instructions
447 Metris does not shift out of Park - Sprinter Septemb Sep 15, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter Septemb Sep 8, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter Septemb Sep 1, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter June 30 Jun 30, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter June 23 Jun 23, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter June 16 Jun 16, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter June 9- Jun 9, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Sprinter June 2- Jun 2, 2017 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - LI91 40-N-066319 Jun 9, 2017 · Service Bulletin/Repair Instructions
SRS Lamp Illuminated - LI91 40-N-051128 Jun 21, 2017 · Service Bulletin/Repair Instructions
Seat belt does not roll up correctly - LI88 10-N-062698 Jun 9, 2017 · Service Bulletin/Repair Instructions
Installation position of fender liner twisted at rear - LI83 25-N-062699 Jun 5, 2017 · Service Bulletin/Repair Instructions
Noise from area of blower motor with climate control switched on - LI68 74-N-057463 Jun 9, 2017 · Service Bulletin/Repair Instructions
Sliding door in partition wall cannot be locked in open position - LI54 65-N-062609 Jun 5, 2017 · Service Bulletin/Repair Instructions
Signal tone of Parktronic system (PTS) too quiet - LI54 25-N-061756 Jun 9, 2017 · Service Bulletin/Repair Instructions
ESP indicator lamp active, fault code C007500 in ESP control unit - LI46 10-P-065829 Jun 2, 2017 · Service Bulletin/Repair Instructions
Lane Keeping Assist: Fault message in instrument cluster, function not available. - LI33 00-N-066643 Jun 30, 2017 · Service Bulletin/Repair Instructions
Ball joint check on front axle - LI32 20-N-066562 Jun 19, 2017 · Service Bulletin/Repair Instructions
Creaking noises at front spring at low outside temperatures - LI27 60-N-048766 Jun 12, 2017 · Service Bulletin/Repair Instructions
ESM (electronic selector lever module) fault 0002 "Undervoltage" - LI18 00-N-054809 Jun 1, 2017 · Service Bulletin/Repair Instructions
Engine oil level above max, oil indicator light on - LI14 20-N-051286 Jun 21, 2017 · Service Bulletin/Repair Instructions
Exhaust gas recirculation (EGR) valve leaking or not closing properly - LI4700N069277 Jan 30, 2019 · Service Bulletin/Repair Instructions
Engine running complaints - Fault code P062700 current and/or stored in FSCU (N118) - LI0716N069263 Jan 8, 2019 · Service Bulletin/Repair Instructions
Fuel Injector Electrical Fault With Fault Codes - Weekly Parts Upd Dec 14, 2018 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - GI49 00-N-067800 Jul 23, 2018 · Service Bulletin/Repair Instructions
Automatic transmission housing cracked - Consequential damage due to cracked diesel particulate filter bracket - Parts Update - J Jul 20, 2018 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - Parts Update - J Jul 6, 2018 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - LI41-10-N-068968 Oct 27, 2018 · Service Bulletin/Repair Instructions
Noise on propeller shaft/rear axle as from 35mph - LI54.00-N-068243 Jun 14, 2018 · Service Bulletin/Repair Instructions
Transport mode active/transport mode cannot be deactivated - Weekly Parts Upd May 11, 2018 · Service Bulletin/Repair Instructions
Status of Parts Ordering - Sprinter - LI49.10-N-060969 May 12, 2016 · Service Bulletin/Repair Instructions
OM651 Exhaust Bracket Cracking - 9002519 Mar 20, 2013 · Service Bulletin/Repair Instructions
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco… - SB-32-20-01 Sep 22, 2010 · Service Bulletin/Repair Instructions
SPRINTER: REPLACING TORSION BAR MOUNTS. CODES C40 FRONT AXLE STABILIZER BAR AND C45 REINFORCED FRONT AXLE STABILIZER BAR (EXCEPT CODES ZG1 ENGAGEABLE ALL WHEEL DRIVE AND EXCEPT CODE ZG3 ENGAGEABLE ALL WHEEL DRIVE WITH GEAR REDUCTION. *PE
Source: NHTSA manufacturer communications files.